Erply review
Updated September 28, 2026 · ForgeCue Editorial Team · Facts checked September 26, 2026
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Our verdict
Erply suits retail and grocery operators who want a CRM, a help desk and a POS in one place, priced per user from $59. It suits buyers who value bundled coverage over a low entry fee, since it has no free plan and sits well above the CRM median on price.
Key facts
- Best for
- Small retail businesses wanting a CRM, help desk and POS on one subscription.
- Price per user from
- $59 (Source, checked September 26, 2026)
- Free plan
- No (Source, checked September 26, 2026)
- Free trial length
- 60 days (Source, checked September 26, 2026)
- Plan tiers
- Giftshop and Grocery / Multichannel / POS for NetSuite / Franchise and Chain (Source, checked September 26, 2026)
- Product
- CRM, Help-desk (Source, checked September 26, 2026)
- Legal entity
- Erply Inc. (Source, checked September 26, 2026)
- Headquarters
- United States (Source, checked September 26, 2026)
- Founded
- 2009 (Source, checked September 26, 2026)
- Support channels
- Email, Phone, Help-centre (Source, checked September 26, 2026)
- Audience
- Small business, Enterprise
- Pricing model
- Free plan
- Official website
- erply.com
Business tools
- Price from
- $59 (Source, checked September 26, 2026)
- Free plan
- No (Source, checked September 26, 2026)
- Usage limits
- 1 user, 1 POS terminal (Source, checked September 26, 2026)
- Free trial length
- 60 days (Source, checked September 26, 2026)
- Tool type
- POS (Source, checked September 26, 2026)
- Legal entity
- Erply Inc. (Source, checked September 26, 2026)
- Headquarters
- United States (Source, checked September 26, 2026)
- Founded
- 2009 (Source, checked September 26, 2026)
- Support channels
- Email, Phone, Help-centre (Source, checked September 26, 2026)
- Audience
- Small business, Enterprise
- Pricing model
- Free plan
Website builders
- Price from
- $59 (Source, checked September 26, 2026)
- Free plan
- No (Source, checked September 26, 2026)
- E-commerce plan price
- $59 (Source, checked September 26, 2026)
- Free trial length
- 60 days (Source, checked September 26, 2026)
- Legal entity
- Erply Inc. (Source, checked September 26, 2026)
- Headquarters
- United States (Source, checked September 26, 2026)
- Founded
- 2009 (Source, checked September 26, 2026)
- Support channels
- Email, Phone, Help-centre (Source, checked September 26, 2026)
- Audience
- Small business, Enterprise
- Pricing model
- Free plan
Apps and profiles
Pros and cons
Pros
- Covers CRM, help desk and POS in a single product, with tiers for Giftshop and Grocery, Multichannel, POS for NetSuite, and Franchise and Chain
- Per user pricing starts at $59, with the e-commerce plan at $59
- A free trial of 60 days gives a long window to judge it
- Support runs on email, phone and help centre
Cons
- There is no free plan, so evaluation has to run on the paid tier
- Per user entry price of $59 sits well above the CRM median of €21.92
- Usage limits are tight, set at 1 user, 1 POS terminal
Who it suits
- Small businesses that run a physical counter and want CRM and help desk alongside POS
- Grocery and gift shop operators picking between the Giftshop and Grocery and Multichannel tiers
- Franchise and chain groups looking at the POS for NetSuite and Franchise and Chain tiers
Who should look elsewhere
- Buyers on a tight budget who want a free tier, since Erply has none and Freshsales is cheaper per user at $9
- Multi-counter shops outgrowing usage limits of 1 user, 1 POS terminal
- Solo creators and small client teams, where Infloww at $40 and CreatorHero at $39.99 are priced lower
What you get free
Erply has no free plan. Evaluation runs on a free trial of 60 days, which is longer than the CRM median of 14 and the help desk median of 14, and matches the longest trial in the CRM group. During that window you can test the CRM, help desk and POS together before paying the per user price of $59.
How Erply compares
9.2 vs 9.2
9.2 vs 9.2
9.2 vs 8.7- 9.2 vs 9.3
9.2 vs 8.6- 9.2 vs 9.4
- 9.2 vs 9.2
- 9.2 vs 9.2
9.2 vs 9.2
9.2 vs 9.4- 9.2 vs 9.1
9.2 vs 8.5- 9.2 vs 8.7
- 9.2 vs 8.0
9.2 vs 8.7
9.2 vs 9.3- 9.2 vs 9.5
9.2 vs 9.4- 9.2 vs 9.3
9.2 vs 9.2
9.2 vs 9.2
9.2 vs 9.1
9.2 vs 9.1
9.2 vs 9.1- 9.2 vs 9.0
- 9.2 vs 8.9
9.2 vs 8.9
9.2 vs 8.5
9.2 vs 8.0
Frequently asked questions
How much does Erply cost per user?+
Per user pricing starts at $59. The figure sits above the CRM median of €21.92 and the help desk median of €17.10, so a buyer focused only on price will find cheaper CRM or help desk tools elsewhere.
Does Erply have a free plan?+
Erply has no free plan. It does offer a free trial of 60 days, which is longer than both the CRM median of 14 and the help desk median of 14, so the paid tier can be tested properly before committing.
What does the free trial include?+
The trial lets you work across the full product, which spans CRM, a help desk and POS. You can size each part against your own counter and support load, then weigh the per user price of $59 before the trial ends.
How many users and terminals can one plan cover?+
Usage limits are listed as 1 user, 1 POS terminal. Shops with more staff or more than one counter will need to check whether a higher tier covers them before settling on the entry per user price of $59.
What plan tiers does Erply offer?+
The tiers are Giftshop and Grocery, Multichannel, POS for NetSuite, and Franchise and Chain. The naming points to a retail base, with the entry per user price at $59 and the e-commerce plan at $59.
Who is Erply built for?+
Audience is small business and enterprise, so it spans single-counter shops and larger chains. Retail buyers with a physical till will find POS support central, while the Franchise and Chain tier targets groups running multiple locations.
How do you get help with Erply?+
Support runs on email, phone and help centre. That mix covers self service and direct contact, which helps when a till is down mid trade and the team needs an answer quickly rather than a ticket queue.
Where is Erply based?+
The company is Erply Inc., headquartered in the US, and was founded in 2009. Buyers outside the US are listed among the 1,108 brands on the comparison, so regional terms and support hours are worth checking before purchase.
Sources
- erply.com checked September 26, 2026
Backs: Pricing model, Product, Tool type
“You can create a free account and explore on your own”
- erply.com/contact checked September 26, 2026
Backs: Support channels
“support@erply.com”
- erply.com/pricing checked September 26, 2026
Backs: Audience, Free plan, Plan tiers, Price per user from, Usage limits
“All inclusive price for franchises and retail chains”
- erply.com/pricing checked September 26, 2026
Backs: E-commerce plan price, Price from
“$59/store”
- erply.com/terms-of-service checked September 26, 2026
Backs: Headquarters, Legal entity
“having its principal place of business at Suite 1801, 110 West 40th Street, New York”
- crunchbase.com/organization/erply checked September 26, 2026
Backs: Founded
“ERPLY was founded in 2009”
- merchantmaverick.com/reviews/erply-review checked September 26, 2026
Backs: Free trial length
“60-day free trial (no credit card is required)”
Compiled from 7 source pages, checked September 26, 2026. We did not open an account.
Not confirmed yet: Free plan limits.
Related by the facts
Erply
Small retail businesses wanting a CRM, help desk and POS on one subscription.