JustAnswer review
Updated October 17, 2026 · ForgeCue Editorial Team
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Our verdict
JustAnswer is an online service for asking lawyers legal questions in chat format for focused everyday matters. It suits people with focused questions on business, real estate, family, immigration or personal injury who want direct written responses before deciding next steps.
Key facts
- Best for
- Quick chat answers on common legal topics
- Pricing model
- Subscription (Source, checked October 17, 2026)
- Markets
- GB, US
- Headquarters
- United States (Source, checked October 17, 2026)
- Founded
- 2003 (Source, checked October 17, 2026)
- Official website
- justanswer.com
Pros and cons
Pros
- Chat access to lawyers for direct legal questions online
- Covers business, real estate, family, immigration and injury topics
- Question format helps clarify focused issues before further action
Cons
- The company is involved in an open consumer protection lawsuit over how its subscriptions were presented
- Written exchanges may not replace the fuller in person follow up that the founder has acknowledged can be needed
Who it suits
- People with focused questions on family or immigration
- Small operations reviewing business or real estate concerns
Who should look elsewhere
- People who need formal legal representation
- Anyone facing court proceedings who needs someone to act on their behalf
Origins of the service
The business began as a forum for posing questions to professionals and was later operated under a different name. Its early reach included lawyers, healthcare professionals, computer technicians and relationship counselors, so the question and answer format predates its current legal focus. The company is based in San Francisco, and its founder has spoken publicly about how an online exchange can deliver key insights that shorten a later meeting, while still acknowledging that some matters are better discussed face to face. Its history shows a shift from broad expert forums toward a narrower focus on legal questions.
Range of professionals
Beyond legal questions, the platform has historically connected people with experts in several other fields, from computer troubleshooting to personal relationship guidance. For legal matters, the emphasis falls on written exchanges that help a person understand a situation before deciding on next steps. Questions can be framed around a single issue, which keeps the discussion tight and makes it easier to see which facts matter most. The format suits people who want a clear first view of their position rather than a full case examination.
Regulatory scrutiny
A United States federal body has filed a lawsuit against the company over consumer deception claims. The complaint centres on how monthly subscriptions were presented during signing up, and on whether customers understood the recurring nature of what they were agreeing to. Anyone weighing this service should look closely at how the terms are explained before entering any details, since the matter is an open legal issue that may still develop in the courts. The outcome of that case is not yet known, so any description of it should be treated as a snapshot rather than a final verdict.
Who it is for
The service may appeal to people whose question is narrow and whose matter does not require a meeting at this stage. Written exchanges give time to reflect, and a response can be read again before any action is taken. It can work as a starting point for understanding a problem, especially where the next step is unclear. Matters involving court deadlines, complex disputes or significant personal stakes are generally better handled with a professional who can represent the person directly.
Our full take
Online service where users ask lawyers legal questions in chat, covering topics such as business, real estate, family, immigration and personal injury.
How JustAnswer compares
8.0 vs 9.5
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8.0 vs 8.0
8.0 vs 8.0
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Frequently asked questions
What does JustAnswer do?+
JustAnswer connects people with lawyers through written chat for answers to legal concerns. Responses arrive as direct messages tied to each submitted question. The setup helps users gain clarity on a focused issue.
What topics does JustAnswer cover?+
JustAnswer covers legal topics including business, real estate, family, immigration and personal injury. Users can bring focused questions from these areas to a lawyer in chat. The range supports everyday concerns across several common categories.
Who should consider JustAnswer?+
JustAnswer helps people with a clear legal question that fits a chat exchange. It helps those seeking direction on business, family, immigration, real estate or injury matters. Users wanting quick clarification before further action may find the format useful.
Where is JustAnswer based?+
JustAnswer is based in United States. (Source, checked October 17, 2026)
When was JustAnswer founded?+
JustAnswer was founded in 2003. (Source, checked October 17, 2026)
Sources
- en.wikipedia.org/wiki/JustAnswer checked October 17, 2026
Backs: Pricing model, Headquarters, Founded
“enrolling in a monthly recurring subscription by claiming that consumers can 'join' JustAnswer”
- justanswer.com/law checked October 9, 2026
Backs: Description
Compiled from 2 source pages, checked October 17, 2026. We did not open an account.
Not confirmed yet: Price from, Lawyer review, Lawyer consultation, No win, no fee.