Odoo review
Updated September 28, 2026 · ForgeCue Editorial Team · Facts checked September 26, 2026
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Our verdict
Odoo pairs a free plan with a Standard tier at €18.60 per user, which suits small businesses that want CRM and help desk in a single suite. Payroll is included, and the free plan gives One app, unlimited users. Support runs on email and chat.
Key facts
- Best for
- Small businesses wanting CRM and help desk under a single per user price.
- Price per user from
- €18.60 (Source, checked September 26, 2026)
- Free plan
- Yes (Source, checked September 26, 2026)
- Free plan limits
- One app, unlimited users (Source, checked September 26, 2026)
- Plan tiers
- One App Free, Standard, Custom (Source, checked September 26, 2026)
- Product
- CRM, Help-desk (Source, checked September 26, 2026)
- Legal entity
- Odoo S.A. (Source, checked September 26, 2026)
- Headquarters
- Belgium (Source, checked September 26, 2026)
- Founded
- 2005 (Source, checked September 26, 2026)
- Support channels
- Email, Chat (Source, checked September 26, 2026)
- Audience
- Beginners, Small business, Enterprise
- Pricing model
- Free plan, Free trial
- Official website
- odoo.com
Website builders
- Price from
- €18.60 (Source, checked September 26, 2026)
- Free plan
- Yes (Source, checked September 26, 2026)
- E-commerce plan price
- €14.80 (Source, checked September 26, 2026)
- Builder type
- Site, Store (Source, checked September 26, 2026)
- Legal entity
- Odoo S.A. (Source, checked September 26, 2026)
- Headquarters
- Belgium (Source, checked September 26, 2026)
- Founded
- 2005 (Source, checked September 26, 2026)
- Support channels
- Email, Chat (Source, checked September 26, 2026)
- Audience
- Beginners, Small business, Enterprise
- Pricing model
- Free plan, Free trial
Business tools
- Price from
- €18.60 (Source, checked September 26, 2026)
- Free plan
- Yes (Source, checked September 26, 2026)
- Usage limits
- One app free (Source, checked September 26, 2026)
- Tool type
- Project-management (Source, checked September 26, 2026)
- Legal entity
- Odoo S.A. (Source, checked September 26, 2026)
- Headquarters
- Belgium (Source, checked September 26, 2026)
- Founded
- 2005 (Source, checked September 26, 2026)
- Support channels
- Email, Chat (Source, checked September 26, 2026)
- Audience
- Beginners, Small business, Enterprise
- Pricing model
- Free plan, Free trial
Accounting software
- Price from
- €18.60 (Source, checked September 26, 2026)
- Free plan
- Yes (Source, checked September 26, 2026)
- Payroll
- Included (Source, checked September 26, 2026)
- Legal entity
- Odoo S.A. (Source, checked September 26, 2026)
- Headquarters
- Belgium (Source, checked September 26, 2026)
- Founded
- 2005 (Source, checked September 26, 2026)
- Support channels
- Email, Chat (Source, checked September 26, 2026)
- Audience
- Beginners, Small business, Enterprise
- Pricing model
- Free plan, Free trial
Email marketing
- Free plan limits
- One app, unlimited users (Source, checked September 26, 2026)
- Legal entity
- Odoo S.A. (Source, checked September 26, 2026)
- Headquarters
- Belgium (Source, checked September 26, 2026)
- Founded
- 2005 (Source, checked September 26, 2026)
- Support channels
- Email, Chat (Source, checked September 26, 2026)
- Audience
- Beginners, Small business, Enterprise
- Pricing model
- Free plan, Free trial
Pros and cons
Pros
- There is a free plan, and it comes with One app, unlimited users, so a small team can start at no charge.
- Payroll is included in the same suite, which saves a separate purchase for teams that need it.
- The Standard tier starts at €18.60 per user, under the CRM median of €21.92.
Cons
- Support runs on email and chat only, with no phone channel listed.
- The free plan covers One app, unlimited users, so adding another app means moving to the Standard tier at €18.60 per user.
- For a help desk alone, the Standard tier at €18.60 per user sits above the €17.10 median.
Ready to try Odoo?
Scored 9.3 / 10 by ForgeCue.
Who it suits
- Small businesses that want CRM and help desk handled together, since crm and help desk covers both.
- Teams that want payroll in the same product, since payroll is included.
- Businesses of the kind beginners, small business and enterprise names, from beginners to enterprise teams.
Who should look elsewhere
- Freshsales, if the entry price decides it: it starts at $9 per user.
- Infloww, if a focused CRM is enough: it starts at $40 per user.
- CreatorHero, if you want a dedicated single purpose tool: it starts at $39.99 per user.
Intro and renewal prices
Plans run One App Free, Standard, Custom, so a free tier and the paid Standard tier sit side by side. The Standard tier starts at €18.60 per user, under the site median of €21.75 and under the CRM median of €21.92. A free plan is offered alongside it, so entry cost is a choice rather than a requirement.
What you get free
There is a free plan, and it gives One app, unlimited users. Odoo also runs a free trial, as free plan and free trial shows, so the no cost route comes in both shapes. Read the limit carefully: users are not the constraint, apps are. A team that only needs the CRM or the help desk can stay free, and anything wider points at the Standard tier.
How Odoo compares
9.3 vs 9.2
9.3 vs 9.2
9.3 vs 8.7
9.3 vs 9.1- 9.3 vs 9.3
9.3 vs 8.6- 9.3 vs 9.4
- 9.3 vs 9.2
- 9.3 vs 9.2
9.3 vs 9.2
9.3 vs 9.4
9.3 vs 9.5- 9.3 vs 9.1
9.3 vs 9.0- 9.3 vs 8.6
- 9.3 vs 8.7
- 9.3 vs 8.0
9.3 vs 8.7
9.3 vs 9.3- 9.3 vs 9.5
9.3 vs 9.4- 9.3 vs 9.3
9.3 vs 9.2
9.3 vs 9.2
9.3 vs 9.1
9.3 vs 9.1- 9.3 vs 9.0
- 9.3 vs 8.9
9.3 vs 8.9
9.3 vs 8.8
9.3 vs 8.5
9.3 vs 8.0
Frequently asked questions
What does Odoo cost per user?+
Plans run One App Free, Standard, Custom. The Standard tier starts at €18.60 per user, and the general starting price is €18.60. That sits below the site median of €21.75 and below the CRM median of €21.92.
Is there a free plan, and what does it include?+
Yes, there is a free plan, and it comes with One app, unlimited users. The ceiling sits on apps rather than on seats, so a small team can run the CRM or the help desk at no charge. Past that, the Standard tier at €18.60 per user takes over.
Can I try Odoo before I pay anything?+
Odoo runs both a free plan and a free trial, as free plan and free trial shows. The free plan is the lasting option, which suits readers who want to keep the bill at nothing for a single app. The trial suits readers who want a fuller look at the suite first.
Is payroll included in the price?+
Payroll is included in the Odoo suite, so it does not need a separate purchase. The suite starts at €18.60 per user on the Standard tier, and crm and help desk shows the CRM and help desk work in the same place.
How do I reach Odoo support?+
Support runs on email and chat, which are email and chat. There is no phone channel listed, so buyers who need voice help for urgent issues should weigh that before they start.
Where is Odoo based?+
Odoo has been running since 2005 and is registered as Odoo S.A. in Belgium. Prices are quoted in euros, so readers budgeting in another currency should check the local figure for the Standard tier at €18.60 per user.
How does Odoo compare with other CRMs on price?+
On price per user, Odoo sits at position 29 of 61 brands tracked, starting at €18.60 per user. Freshsales comes in lower at $9, while CreatorHero and Infloww both sit higher.
Can I sell online with Odoo?+
Odoo builds sites and stores, as site and store shows, and the e-commerce plan price is €14.80. That is a separate line from the CRM work, so a store sits alongside the Standard tier at €18.60 per user rather than inside it.
Sources
- en.wikipedia.org/wiki/Odoo checked September 26, 2026
Backs: Founded
“In 2005, Fabien Pinckaers, the founder and CEO of Odoo, developed the software that later became TinyERP”
- odoo.com checked September 26, 2026
Backs: Payroll, Tool type
“Payroll”
- odoo.com/pricing checked September 26, 2026
Backs: Audience, Builder type, E-commerce plan price, Free plan, Free plan limits, Pricing model, Plan tiers, Price from, Price per user from, Product, Support channels, Usage limits
“you can start with any app, and we guarantee that its usage is free for unlimited users, forever”
- odoo.com/privacy checked September 26, 2026
Backs: Headquarters, Legal entity
“1367 Grand Rosière, Belgium”
Compiled from 4 source pages, checked September 26, 2026. We did not open an account.