Xserver review
Updated September 28, 2026 · ForgeCue Editorial Team · Facts checked September 26, 2026
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Our verdict
Xserver suits Japanese small businesses that want hosting, a store and support from one provider without paying much to start. The entry price of ¥495 is a long introductory term, and renewal sits at ¥990, close to the €6.14 web hosting median.
Key facts
- Best for
- Japanese small sites and shops wanting hosting, domains and a store in one place.
- Intro price
- ¥495 (Source, checked September 26, 2026)
- Renewal price
- ¥990 (Source, checked September 26, 2026)
- Hosting types
- Shared hosting, Business hosting, WordPress hosting, Managed dedicated server, VPS, Windows VPS, Game server hosting, Virtual desktop (Source, checked September 26, 2026)
- Features
- Free-SSL, Backups, Staging, Email (Source, checked September 26, 2026)
- Uptime guarantee
- 99.99% (Source, checked September 26, 2026)
- Intro price term (months)
- 36 months (Source, checked September 26, 2026)
- Legal entity
- XServer Inc. (エックスサーバー株式会社) (Source, checked September 26, 2026)
- Headquarters
- Japan (Source, checked September 26, 2026)
- Founded
- 2003 (Source, checked September 26, 2026)
- Support channels
- Email, Chat, Phone, Help-centre, Community (Source, checked September 26, 2026)
- Audience
- Beginners, Small business, Enterprise
- Pricing model
- Free trial
- Official website
- xserver.ne.jp
Website builders
- Price from
- ¥990 (Source, checked September 26, 2026)
- Free plan
- No (Source, checked September 26, 2026)
- E-commerce plan price
- ¥2,640 (Source, checked September 26, 2026)
- Free trial length
- 10 days (Source, checked September 26, 2026)
- Builder type
- Site, Store (Source, checked September 26, 2026)
- Legal entity
- XServer Inc. (エックスサーバー株式会社) (Source, checked September 26, 2026)
- Headquarters
- Japan (Source, checked September 26, 2026)
- Founded
- 2003 (Source, checked September 26, 2026)
- Support channels
- Email, Chat, Phone, Help-centre, Community (Source, checked September 26, 2026)
- Audience
- Beginners, Small business, Enterprise
- Pricing model
- Free trial
Domain registrars
- Legal entity
- XServer Inc. (エックスサーバー株式会社) (Source, checked September 26, 2026)
- Headquarters
- Japan (Source, checked September 26, 2026)
- Founded
- 2003 (Source, checked September 26, 2026)
- Support channels
- Email, Chat, Phone, Help-centre, Community (Source, checked September 26, 2026)
- Audience
- Beginners, Small business, Enterprise
- Pricing model
- Free trial
Apps and profiles
- Elsewhere
- Xfacebook.com
Pros and cons
Pros
- Shared hosting starts at ¥495 for a 36 month introductory term.
- Renewal of ¥990 sits close to the €6.14 web hosting median.
- Support runs through email, chat and phone.
- Free trial of 10 days lets you test before paying.
Cons
- The introductory rate of ¥495 only lasts 36 months, then billing moves to ¥990.
- There is no free plan, so hosting starts as a paid trial only.
- Store hosting adds a plan of ¥2,640 on top of hosting costs.
Who it suits
- Small Japanese businesses buying their first site or online store
- Site owners who want one provider for hosting, email and a store
- Beginners who want phone, chat and email help in one place
Who should look elsewhere
- Shoppers wanting a free tier to test ideas, since the free plan is no
- Anyone who needs a trial longer than 10 days
- Users who need hosting outside the Japanese market, since the company sits in Japan
Free plan and trial
There is no free plan, so the entry point is a free trial of 10 days. That is shorter than the 14 day median across the site and the 30 day top end in the web hosting ranking. After the trial, shared hosting begins at ¥495 on a 36 month introductory term, with renewal at ¥990. Free trial is the model here, not a free tier.
Who runs it
Xserver is run by XServer Inc. (エックスサーバー株式会社), headquartered in Japan, and has been operating since 2003. It is aimed at beginners, small businesses and enterprise buyers alike. Support covers email, chat and phone, so help arrives by phone, chat and email as well as through a help centre and community.
How Xserver compares
9.5 vs 9.2
9.5 vs 9.2
9.5 vs 9.2- 9.5 vs 9.3
9.5 vs 8.6- 9.5 vs 9.4
- 9.5 vs 9.2
9.5 vs 9.2- 9.5 vs 9.1
- 9.5 vs 9.2
- 9.5 vs 8.6
- 9.5 vs 9.1
9.5 vs 9.1
9.5 vs 9.3
9.5 vs 9.5
9.5 vs 9.4
9.5 vs 9.4
9.5 vs 9.3- 9.5 vs 9.3
9.5 vs 9.2
9.5 vs 9.2
9.5 vs 9.2
9.5 vs 9.1
Where Xserver is available
- Available
- Japan
Countries from the brand (Source, checked September 26, 2026)
Frequently asked questions
What does Xserver cost to start with?+
Shared hosting opens at ¥495 on a 36 month introductory term. That is the entry rate, not the rate you keep, because renewal is set separately at ¥990. Budget for the renewal figure when you compare totals.
What is the renewal price?+
Renewal is ¥990, which puts Xserver close to the €6.14 median for web hosting. In the ranking Xserver sits at 84 out of 179 brands, so it is a typical renewal rather than a budget one.
Is there a free plan or free trial?+
The free plan is no, so there is nothing to keep at no cost. Instead there is a free trial of 10 days, well short of the 30 upper mark in the web hosting ranking. Use the trial to check speed and support before committing.
What can I host with Xserver?+
The range covers shared hosting, business hosting and WordPress hosting, from shared and business hosting to WordPress hosting, managed dedicated servers, VPS and virtual desktop. Builders cover site and store, so both a site and a store are available from the same provider.
Does Xserver run a store, and what does that cost?+
Online stores are supported through store hosting, where the e-commerce plan is priced at ¥2,640. That sits above hosting alone, so budget the plan on top of your hosting and domain. Compare it with the €14 median for store plans across the site.
Which regions is Xserver based in?+
The company is XServer Inc. (エックスサーバー株式会社) with headquarters in Japan, and pricing is in yen. Support is aimed at Japanese buyers, with help through email, chat and phone. Buyers elsewhere should check delivery and payment terms before starting.
What is included with the hosting?+
Standard features list free ssl, backups and staging, covering security certificates, backups, staging and email. That means the common essentials are in the base package rather than sold as extras. An uptime guarantee of 99.99% is stated alongside them.
Who is Xserver built for?+
The stated audience is beginners, small business and enterprise, so both first-time site owners and larger organisations are in scope. Beginners get a trial of 10 days to start, while small businesses can add a store through the ¥2,640 plan.
Sources
- shop.xserver.ne.jp/price checked September 26, 2026
Backs: E-commerce plan price
“1 month (auto-renewal only) 2,640 yen [Basic]”
- xserver.ne.jp checked September 26, 2026
Backs: Audience, Builder type, Features, Founded, Hosting types, Pricing model, Support channels, Uptime guarantee
“Online store creation”
- xserver.ne.jp/company.php checked September 26, 2026
Backs: Headquarters, Legal entity
- xserver.ne.jp/feature/pricing_plan.php checked September 26, 2026
Backs: Renewal price
- xserver.ne.jp/price/index.php checked September 26, 2026
Backs: Free plan, Free trial length, Intro price, Intro price term (months), Price from
“Standard: monthly fee from 990 yen (campaign price)”
Compiled from 5 source pages, checked September 26, 2026. We did not open an account.
Not confirmed yet: Money-back period.
Xserver
Japanese small sites and shops wanting hosting, domains and a store in one place.