Bitrix24 review
Updated September 28, 2026 · ForgeCue Editorial Team · Facts checked September 26, 2026
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Our verdict
Bitrix24 suits small businesses that want a free starting point and a wide toolset in one place. Paid plans start at €69 per user, above the €21.75 site median, so the case rests on the free plan and the 800 integrations behind it.
Key facts
- Best for
- Small businesses wanting a free plan with a full suite in one place.
- Price per user from
- €69 (Source, checked September 26, 2026)
- Free plan
- Yes (Source, checked September 26, 2026)
- Free plan limits
- Free for 1-2 users (Source, checked September 26, 2026)
- Free trial length
- 15 days (Source, checked September 26, 2026)
- Plan tiers
- Free, Basic, Standard, Professional, Enterprise (Source, checked September 26, 2026)
- Integrations
- 800 (Source, checked September 26, 2026)
- Product
- CRM (Source, checked September 26, 2026)
- Legal entity
- Alaio Inc. (Source, checked September 26, 2026)
- Headquarters
- United States (Source, checked September 26, 2026)
- Founded
- 1998 (Source, checked September 26, 2026)
- Support channels
- Help-centre (Source, checked September 26, 2026)
- Audience
- Small business
- Pricing model
- Free plan
- Official website
- bitrix24.com
Business tools
- Price from
- $61 (Source, checked September 26, 2026)
- Free plan
- Yes (Source, checked September 26, 2026)
- Usage limits
- Free plan: unlimited users, 5 GB storage (Source, checked September 26, 2026)
- Free trial length
- 15 days (Source, checked September 26, 2026)
- Integrations
- 800 (Source, checked September 26, 2026)
- Tool type
- Project-management (Source, checked September 26, 2026)
- Legal entity
- Alaio Inc. (Source, checked September 26, 2026)
- Headquarters
- United States (Source, checked September 26, 2026)
- Founded
- 1998 (Source, checked September 26, 2026)
- Support channels
- Help-centre (Source, checked September 26, 2026)
- Audience
- Small business
- Pricing model
- Free plan
Pros and cons
Pros
- Free plan usage limits read Free plan: unlimited users, 5 GB storage
- Tiers run Free, Basic, Standard, Professional, Enterprise under one product
- Covers project management as well as CRM in the same account
Cons
- Per user pricing of €69 sits above the €21.75 site median
- Support runs on help centre only
- A free trial of 15 days is brief against the 365 longest on the site
Who it suits
- Small businesses starting on the free plan and staying put
- Teams wanting project management and CRM under one roof
- Anyone who values a wide integration catalogue
Who should look elsewhere
- Small teams on a tight per user budget, who may prefer Freshsales at $9
- Buyers wanting phone or chat support, since support runs on help centre only
- Anyone needing a longer trial than 15 days
How Bitrix24 compares
9.2 vs 8.7- 9.2 vs 9.3
9.2 vs 8.9- 9.2 vs 9.2
- 9.2 vs 9.3
9.2 vs 9.4
9.2 vs 8.5- 9.2 vs 9.2
- 9.2 vs 8.7
- 9.2 vs 8.0
- 9.2 vs 9.5
9.2 vs 9.4
9.2 vs 9.4- 9.2 vs 9.3
9.2 vs 9.1
9.2 vs 9.1
9.2 vs 9.1- 9.2 vs 9.0
9.2 vs 9.0- 9.2 vs 8.9
9.2 vs 8.9
9.2 vs 8.8- 9.2 vs 8.7
9.2 vs 8.5
9.2 vs 8.5
9.2 vs 8.5
9.2 vs 8.5
9.2 vs 8.5
9.2 vs 8.0
9.2 vs 8.0
9.2 vs 8.0
Frequently asked questions
Is there a free plan?+
Yes, a free plan is offered to small businesses. Its listed limits are Free for 1-2 users, and the usage limits given for the free plan are Free plan: unlimited users, 5 GB storage. That makes it a workable starting point rather than a demo.
What does Bitrix24 cost per user?+
Paid pricing starts at €69 per user, and the plan names are Free, Basic, Standard, Professional, Enterprise. That entry figure sits above the €21.75 median across the site, so seat cost is where the free plan does the heavy lifting.
Is there a difference between the entry price and the per user price?+
The overall entry price is listed as $61, which is separate from the per user figure of €69. Renewal pricing is not listed here, so budget the per user rate as the ongoing cost.
Is there a free trial?+
A free trial of 15 days is listed. The median trial across the site is 14 days, so the window here is close to the norm for these picks.
What do the free plan limits include?+
The listed free plan limits are Free for 1-2 users, and the usage limits given for the free plan are Free plan: unlimited users, 5 GB storage. Storage is the figure that will bind first for a growing team, and the tiers above it are Free, Basic, Standard, Professional, Enterprise.
What does the plan include beyond CRM?+
The tool type is listed as project management alongside the CRM, and the plan tiers are Free, Basic, Standard, Professional, Enterprise. Teams can run projects and customer records in the same place instead of buying separate apps.
How many integrations are there?+
The catalogue holds 800 options, which is the main argument for keeping everything on one platform. A wide catalogue tends to matter more to small businesses than the per user price does.
Who is Bitrix24 aimed at?+
The stated audience is small business, which fits most of the CRM shortlist here. The legal entity behind the product is Alaio Inc., and it is listed as a CRM product.
Sources
- bitrix24.com checked September 26, 2026
Backs: Tool type
“Free online workspace for your business: CRM, tasks”
- bitrix24.com checked September 26, 2026
Backs: Pricing model, Product
“Start for free”
- bitrix24.com/crm/save-on-crm-with-bitrix24.php checked September 26, 2026
Backs: Legal entity
“Alaio Inc., 700 North Fairfax St., Suite 614-B, Alexandria”
- bitrix24.eu/prices checked September 26, 2026
Backs: Audience, Free plan, Free plan limits, Integrations, Plan tiers, Price per user from, Support channels
“Works for solopreneurs and small teams getting off the ground”
- dataprovider.com/recipes/bitrix24 checked September 26, 2026
Backs: Founded
“Bitrix was founded in 1998 by Sergey Ryzhikov”
- fahimai.com/fr/bitrix24 checked September 26, 2026
Backs: Headquarters
“now headquartered in Alexandria, Virginia, USA”
- saasworthy.com/product/bitrix24/pricing checked September 26, 2026
Backs: Price from
“Basic (Cloud) $43.00 $61.00 per month”
- techrepublic.com/article/bitrix24-review checked September 26, 2026
Backs: Free trial length, Usage limits
“Free trial: 15 days”
Compiled from 8 source pages, checked September 26, 2026. We did not open an account.