Brevo review
Updated October 17, 2026 · ForgeCue Editorial Team
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Our verdict
For teams seeking email outreach plus customer management in one place, Brevo provides email tools with added operational functions. Brevo covers automation and social functions alongside CRM and help desk functions for daily team use and clear coordinated customer communication across channels.
Key facts
- Best for
- Email outreach with customer management tools
- Free plan limits
- 300 daily emails, 100,000 contacts (Source, checked September 26, 2026)
- Compliance certifications
- ISO 27001 (Source, checked October 17, 2026)
- Integrations
- 150 (Source, checked September 26, 2026)
- Legal entity
- Eiffel 65 SAS (Source, checked September 26, 2026)
- Headquarters
- France (Source, checked September 26, 2026)
- Founded
- 2012 (Source, checked September 26, 2026)
- Support channels
- Email, Help-centre (Source, checked September 26, 2026)
- Audience
- Beginners, Small business, Enterprise
- Pricing model
- Free plan
- Official website
- brevo.com
Business tools
- Price from
- $9 (Source, checked September 26, 2026)
- Free plan
- Yes (Source, checked September 26, 2026)
- Usage limits
- 300 emails per day (Source, checked September 26, 2026)
- Integrations
- 150 (Source, checked September 26, 2026)
- Tool type
- Automation, Social (Source, checked September 26, 2026)
- Compliance certifications
- ISO 27001 (Source, checked October 17, 2026)
- Legal entity
- Eiffel 65 SAS (Source, checked September 26, 2026)
- Headquarters
- France (Source, checked September 26, 2026)
- Founded
- 2012 (Source, checked September 26, 2026)
- Support channels
- Email, Help-centre (Source, checked September 26, 2026)
- Audience
- Beginners, Small business, Enterprise
- Pricing model
- Free plan
CRM and helpdesk
- Free plan
- Yes (Source, checked September 26, 2026)
- Free plan limits
- 300 daily emails, 100,000 contacts (Source, checked September 26, 2026)
- Integrations
- 150 (Source, checked September 26, 2026)
- Product
- CRM, Help-desk (Source, checked September 26, 2026)
- Compliance certifications
- ISO 27001 (Source, checked October 17, 2026)
- Legal entity
- Eiffel 65 SAS (Source, checked September 26, 2026)
- Headquarters
- France (Source, checked September 26, 2026)
- Founded
- 2012 (Source, checked September 26, 2026)
- Support channels
- Email, Help-centre (Source, checked September 26, 2026)
- Audience
- Beginners, Small business, Enterprise
- Pricing model
- Free plan
Pros and cons
Pros
- Combines email outreach with CRM functions for organized contact management
- Includes help desk capabilities alongside automation for coordinated outreach
- Supports social tools within the same outreach workflow
Cons
- Advanced automation and reporting sit behind higher plans
- Text messages are charged separately from email sending
Who it suits
- Teams wanting automation with centralized customer records
- Businesses wanting social outreach with support functions
Who should look elsewhere
- Teams wanting only a simple email sender with no automation
- Businesses wanting a standalone help desk without marketing tools
Campaign building blocks
Campaign work in Brevo covers email design, text messages and automated sequences that run after a trigger. Ready made templates and a drag and drop editor let a newcomer build a message without writing any code. Segments can be built from contact details, engagement history and browsing behaviour, so each message reaches the right group. Several channels sit inside the same tool, which means one plan can span email and text messages. Reports on opens and clicks help a sender decide what to change for the next send.
Connections with other tools
Brevo fits alongside a wide range of business software, from customer relationship systems to content management and online shop platforms. Teams that already run several tools can keep contact lists and sales activity linked rather than moving data by hand. Because the connections cover many categories, a business can add the platform without replacing its existing setup. Anyone planning a move should still confirm that the specific tools they rely on are covered before depending on a sync. Teams familiar with their own software usually find the setup straightforward.
Who the platform suits
Brevo is run by a French company that has spent many years building email and messaging software. Its head office is in France, and its product brings marketing, sales and transactional email under one account. Businesses with several brands can operate under a single master account, which keeps administration tidy. The tools are aimed at beginners, small businesses and large enterprises, so the same family of features grows with the customer. Its range is built to grow with the business, from first campaigns to large contact lists.
How Brevo compares
8.9 vs 8.7- 8.9 vs 9.3
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Frequently asked questions
What does Brevo sell?+
Brevo provides tools for sending email outreach and managing customer interactions. It includes CRM functions for organizing contacts and help desk resources for handling conversations. Buyers can consider how those combined areas match their outreach needs.
What automation capabilities does Brevo include?+
Brevo includes automation capabilities that support scheduled outreach and follow up activity. It also includes social tools that work alongside email messages. Buyers can review how those capabilities support their current outreach plans and team routines.
How does Brevo help manage customer relationships?+
Brevo provides CRM capabilities that help organize contacts linked to outreach activity. It also provides help desk tools that support ongoing customer conversations. Buyers can assess how both areas match their service needs and daily workflows.
Which company operates Brevo?+
Brevo is operated by Eiffel 65 SAS. (Source, checked September 26, 2026)
Where is Brevo based?+
Brevo is based in France. (Source, checked September 26, 2026)
When was Brevo founded?+
Brevo was founded in 2012. (Source, checked September 26, 2026)
How can I contact Brevo support?+
Brevo offers support through Email, Help-centre. (Source, checked September 26, 2026)
Sources
- brevo.com/features/data-security checked October 17, 2026
Backs: Compliance certifications
“ISO 27001:2013-certified practices ensure our products and your data are secure”
- en.wikipedia.org/wiki/Brevo checked September 26, 2026
Backs: Founded, Headquarters, Legal entity
“Brevo was founded in 2012”
- brevo.com checked September 26, 2026
Backs: Audience
- brevo.com/blog/mailerlite-alternatives checked September 26, 2026
Backs: Price from, Usage limits
“upgrade to the Starter plan for just $9/month”
- brevo.com/contact checked September 26, 2026
Backs: Support channels
- brevo.com/integrations checked September 26, 2026
Backs: Integrations
“Connect Brevo with 150+ digital tools like Shopify, WordPress, Stripe, Zapier and more”
- brevo.com/pricing checked September 26, 2026
Backs: Free plan, Product, Tool type
“Sales management - Accelerate revenue with custom pipelines, sales automation, chat & more”
- emailvendorselection.com/brevo-pricing checked September 26, 2026
Backs: Free plan limits, Pricing model
“The free plan includes 300 daily email sends and storage for up to 100,000 contacts, and is completely free forever with no credit card required and no time limit.”
Compiled from 8 source pages, checked October 17, 2026. We did not open an account.
Not confirmed yet: Price at 1,000 contacts, Price at 10,000 contacts.