ClickPoint review
Updated September 28, 2026 · ForgeCue Editorial Team · Facts checked September 26, 2026
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Our verdict
ClickPoint suits small sales teams and enterprise groups that want a CRM with automation and support by email, chat, phone and help centre. The catch is price: per user pricing of $65 is well up the price list, and the free plan is no.
Key facts
- Best for
- Small sales teams that want CRM and automation together with phone support.
- Price per user from
- $65 (Source, checked September 26, 2026)
- Free plan
- No (Source, checked September 26, 2026)
- Product
- CRM (Source, checked September 26, 2026)
- Legal entity
- ClickPoint Software (Source, checked September 26, 2026)
- Headquarters
- United States (Source, checked September 26, 2026)
- Founded
- 2005 (Source, checked September 26, 2026)
- Support channels
- Email, Chat, Phone, Help-centre (Source, checked September 26, 2026)
- Audience
- Small business, Enterprise
- Pricing model
- Free trial
- Official website
- clickpointsoftware.com
Business tools
- Price from
- $65 (Source, checked September 26, 2026)
- Free plan
- No (Source, checked September 26, 2026)
- Tool type
- Automation (Source, checked September 26, 2026)
- Legal entity
- ClickPoint Software (Source, checked September 26, 2026)
- Headquarters
- United States (Source, checked September 26, 2026)
- Founded
- 2005 (Source, checked September 26, 2026)
- Support channels
- Email, Chat, Phone, Help-centre (Source, checked September 26, 2026)
- Audience
- Small business, Enterprise
- Pricing model
- Free trial
Email marketing
- Legal entity
- ClickPoint Software (Source, checked September 26, 2026)
- Headquarters
- United States (Source, checked September 26, 2026)
- Founded
- 2005 (Source, checked September 26, 2026)
- Support channels
- Email, Chat, Phone, Help-centre (Source, checked September 26, 2026)
- Audience
- Small business, Enterprise
- Pricing model
- Free trial
Pros and cons
Pros
- Support runs on email, chat and phone, so phone, chat, email and a help centre are all included.
- A free trial lets you load real records and test the CRM before paying for seats.
- Built for small business and enterprise, so the same product covers small businesses and enterprise teams.
- crm and automation sit in the same product, so there are fewer tools to stitch together.
Cons
- The free plan is no, so there is no permanent tier to fall back on after paying.
- Per user pricing of $65 runs above the CRM median and well above Freshsales at $9.
- What one account covers is crm with automation, so a different category of software means a different vendor.
Who it suits
- Small sales teams that want automation inside the CRM and phone help when records break.
- Enterprise buyers checking support depth, since email, chat and phone covers live channels.
- Teams happy to agree a per user rate up front, because ClickPoint publishes $65 for the CRM.
Who should look elsewhere
- Teams on a tight budget: Freshsales starts at $9 per user.
- Buyers wanting a free plan, since ClickPoint's free plan is no.
- Shops comparing Infloww at $40 per user, a lower entry rate than ClickPoint.
Intro and renewal prices
ClickPoint sells its CRM at per user pricing of $65. The free plan is no, so the entry figure is where the budget conversation starts. That rate lands above the median for comparable CRM tools, so teams on a fixed budget should weigh seats carefully. Adding users is what moves the bill, and the per user line is the one to watch.
The company behind it
The legal entity behind the CRM is ClickPoint Software, headquartered in the United States and founded in 2005. Support is broad for a product of this size: email, chat and phone all appear as channels. A help centre sits next to live email, chat and phone, so a stuck record can still reach a person when self service runs out.
How ClickPoint compares
9.2 vs 8.7- 9.2 vs 9.3
9.2 vs 8.9- 9.2 vs 9.2
- 9.2 vs 9.3
9.2 vs 9.4
9.2 vs 8.5- 9.2 vs 9.2
- 9.2 vs 8.6
- 9.2 vs 8.7
- 9.2 vs 8.0
- 9.2 vs 9.5
9.2 vs 9.4- 9.2 vs 9.3
9.2 vs 9.1
9.2 vs 9.1- 9.2 vs 9.0
9.2 vs 9.0- 9.2 vs 8.9
9.2 vs 8.9
9.2 vs 8.8- 9.2 vs 8.7
9.2 vs 8.5
9.2 vs 8.5
9.2 vs 8.5
9.2 vs 8.5
9.2 vs 8.5
9.2 vs 8.0
9.2 vs 8.0
9.2 vs 8.0
Frequently asked questions
How much does ClickPoint cost per user?+
ClickPoint lists per user pricing of $65 for its CRM, and that is the entry figure the vendor publishes. It sits above the median of €21.92 for comparable CRM tools, so a team should budget the per user rate on every seat it adds.
Is there a free plan or a free trial?+
The free plan is no, so there is no permanent tier you can keep after a trial. What ClickPoint does offer is a free trial, which lets a team build the CRM, load records and check the fields you need before paying for a seat.
What does the ClickPoint product cover?+
ClickPoint covers crm, and automation is the work it supports. A team buys the CRM and gets the automation alongside it rather than bolting on a second vendor. That pairing is the reason to shortlist it, and the entry price is the reason to hesitate.
How do I reach ClickPoint support?+
Support runs on email, chat and phone, which covers the ways a team usually needs help. Chat and email handle quick questions during the day, phone support covers records or accounts that are stuck, and the help centre is where repeat problems get answered.
Who is ClickPoint built for?+
ClickPoint is aimed at small business and enterprise, so the same product covers a small sales team and a larger enterprise rollout. Support breadth suits each size: a small team gets help without a queue, and a larger one can escalate by phone when a deal is on the line.
Where is ClickPoint based and how long has it run?+
The company behind the CRM trades as ClickPoint Software and is headquartered in the United States. It was founded in 2005, so it is an established vendor rather than a recent launch. Buyers who put weight on a long operating record have that on file.
How does ClickPoint compare with cheaper CRM tools?+
ClickPoint's per user pricing of $65 is above Freshsales at $9 and above Infloww at $40. It ranks 54 of 61 brands on that measure, so the extra spend rests on support and automation rather than the entry rate.
Sources
- comparisons.financesonline.com/ari-vs-salesexec checked September 26, 2026
Backs: Price per user from
“$65 Per Active User Per Month ($52, Billed Annually)”
- comparisons.financesonline.com/myr-vs-salesexec checked September 26, 2026
Backs: Price from
“$65 Per Active User Per Month ($52, Billed Annually)”
- cbinsights.com/company/leadsmart-technologies checked September 26, 2026
Backs: Headquarters
“based in Scottsdale, Arizona”
- clickpointsoftware.com checked September 26, 2026
Backs: Legal entity, Tool type
“Copyright Notice: © 2026 ClickPoint. All rights reserved.”
- clickpointsoftware.com checked September 26, 2026
Backs: Product
“Omni-channel lead management for sales teams and call centers”
- clickpointsoftware.com/pricing-plans.html checked September 26, 2026
Backs: Pricing model
“Free trial: Available”
- clickpointsoftware.com/support.html checked September 26, 2026
Backs: Support channels
“Chat support, Phone, Email support@clickpointsoftware.com, extensive product documentation through help center”
- crunchbase.com/organization/clickpoint-software checked September 26, 2026
Backs: Audience, Founded
“serves both Fortune 500 companies and small businesses”
- saasworthy.com/product/clickpoint-software checked September 26, 2026
Backs: Free plan
“Free Trial Not available”
Compiled from 9 source pages, checked September 26, 2026. We did not open an account.
Not confirmed yet: Free plan limits.
Related by the facts
ClickPoint
Small sales teams that want CRM and automation together with phone support.