Deskie review
Updated September 28, 2026 · ForgeCue Editorial Team · Facts checked September 26, 2026
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Our verdict
Deskie suits small businesses that want a help desk with automation and a low per agent entry price. Prices start at €15 per user, under LiveAgent at $19 and Zendesk at $19, and a 14 day trial lets you look before paying.
Key facts
- Best for
- Small teams wanting a help desk with automation at a low per agent price.
- Price per user from
- €15 (Source, checked September 26, 2026)
- Free plan
- No (Source, checked September 26, 2026)
- Free trial length
- 14 days (Source, checked September 26, 2026)
- Plan tiers
- Basic, Standard, Pro (Source, checked September 26, 2026)
- Product
- Help-desk (Source, checked September 26, 2026)
- Founded
- 2012 (Source, checked September 26, 2026)
- Support channels
- Help-centre (Source, checked September 26, 2026)
- Audience
- Small business
- Pricing model
- Free trial
- Official website
- deskie.io
Business tools
- Price from
- €15 (Source, checked September 26, 2026)
- Free plan
- No (Source, checked September 26, 2026)
- Usage limits
- 500 cases per month per agent (Source, checked September 26, 2026)
- Free trial length
- 14 days (Source, checked September 26, 2026)
- Tool type
- Automation (Source, checked September 26, 2026)
- Founded
- 2012 (Source, checked September 26, 2026)
- Support channels
- Help-centre (Source, checked September 26, 2026)
- Audience
- Small business
- Pricing model
- Free trial
Pros and cons
Pros
- Entry sits at €15 per user, under LiveAgent at $19 and Zendesk at $19.
- Three tiers, Basic, Standard, Pro, give a step up as the desk grows.
- A 14 day trial, in line with the 14 help desk median, gives time to test the workflow.
- Help desk and automation in one tool, help desk with automation, aimed at small business buyers.
Cons
- There is no free plan, so the 14 day trial is the only look before you pay.
- Support runs on help centre, so phone and live chat are not part of the offer.
- Case volume is capped at 500 cases per month per agent, so a busy desk meets the ceiling.
Who it suits
- small business teams that want help desk software with automation in the same tool.
- Teams willing to test a desk for 14 days before choosing a tier.
- Buyers who price per agent and want a published ceiling of 500 cases per month per agent.
Who should look elsewhere
- Teams that need a free plan: HubSpot has one and Deskie does not.
- Support teams that need phone or live chat answers, since Deskie support runs on help centre, so compare Zendesk or LiveAgent.
- Desks whose volume per agent passes 500 cases per month per agent, since the cap is fixed and HubSpot or Zendesk are worth pricing.
Plans and pricing
Deskie starts at €15 per user, and the cost scales with the number of agents on the desk. There is no free plan, so payment starts as soon as a tier is chosen. The 14 day trial is the only look before that, and the only entry point that costs nothing.
How Deskie compares
8.7 vs 8.7- 8.7 vs 9.3
8.7 vs 8.9- 8.7 vs 9.2
- 8.7 vs 9.3
8.7 vs 9.4
8.7 vs 8.5- 8.7 vs 9.2
- 8.7 vs 8.7
- 8.7 vs 8.0
- 8.7 vs 9.5
8.7 vs 9.4
8.7 vs 9.4- 8.7 vs 9.3
8.7 vs 9.1
8.7 vs 9.1
8.7 vs 9.1- 8.7 vs 9.0
8.7 vs 9.0- 8.7 vs 8.9
8.7 vs 8.9
8.7 vs 8.8- 8.7 vs 8.7
8.7 vs 8.5
8.7 vs 8.5
8.7 vs 8.5
8.7 vs 8.5
8.7 vs 8.5
8.7 vs 8.0
8.7 vs 8.0
8.7 vs 8.0
Frequently asked questions
How much does Deskie cost per user?+
Deskie starts at €15 per user, and the tiers listed are Basic, Standard, Pro, so the figure is the per user starting point for a desk rather than a total. The cost score here is 6.1.
Is there a free plan, and how long is the trial?+
No. Deskie has no free plan, so the way in is the 14 day trial sold on a free trial model, free trial. After that a paid tier is the only option, starting at €15 per user.
How does Deskie compare with LiveAgent and Zendesk on price?+
Deskie starts at €15 per user, LiveAgent at $19 and Zendesk at $19. The Deskie entry figure is the lowest of the three, and both rivals sit above the €17.10 median for help desk brands.
Is there a limit on how many cases agents can handle?+
Yes. Usage is capped at 500 cases per month per agent, and that figure is what to plan against. A team above it either adds agents or moves to a tool with a different model, such as HubSpot or Zendesk.
Who is Deskie built for?+
Deskie is aimed at small business teams, and the tool covers help desk work with automation alongside it. It sits in the same shape as the help desk brands around it, so a small team comparing per user prices can place it quickly.
How do you get support from Deskie?+
Deskie support runs on help centre, so written answers are the route in and a phone line is not offered. Teams that want a live channel can compare Zendesk at $19 per user instead.
How long has Deskie been running?+
Deskie has been running since 2012. It is aimed at small business buyers and covers help desk work with automation, which gives buyers weighing vendor age as well as price something to read.
Where does Deskie sit on price among other help desk brands?+
On price per user from, Deskie sits at position 17 of 61 brands, so cheaper desks sit further up the list. Its €15 entry is still under the €17.10 help desk median.
Sources
- deskie.io checked September 26, 2026
Backs: Free trial length, Product, Support channels, Tool type
“GET STARTED WITH 14-DAY TRIAL”
- deskie.io/about checked September 26, 2026
Backs: Audience, Founded
“we mostly planned to focus on small companies”
- deskie.io/pricing checked September 26, 2026
Backs: Free plan, Pricing model, Plan tiers, Price from, Price per user from, Usage limits
“START 14-DAY FREE TRIAL”
Compiled from 3 source pages, checked September 26, 2026. We did not open an account.
Not confirmed yet: Free plan limits.
Related by the facts
Deskie
Small teams wanting a help desk with automation at a low per agent price.