Dialpad review
Updated October 14, 2026 · ForgeCue Editorial Team
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Our verdict
Dialpad connects conversations, customer context and workflows across voice, video, messaging, contact-center and digital channels. Its listed AI tools include prebuilt and custom agents; sales features include outreach, real-time coaching and automated follow-up.
Key facts
- Best for
- Teams comparing communications and customer-experience workflows with AI tools.
- Price from
- $27 (Source, checked September 26, 2026)
- Free plan
- No (Source, checked September 26, 2026)
- Tool type
- Voip, Chatbot (Source, checked September 26, 2026)
- Legal entity
- Dialpad, Inc. (Source, checked September 26, 2026)
- Headquarters
- United States (Source, checked September 26, 2026)
- Founded
- 2011 (Source, checked September 26, 2026)
- Support channels
- Help-centre (Source, checked September 26, 2026)
- Audience
- Small business, Enterprise
- Pricing model
- Free trial
- Official website
- dialpad.com
Pros
Pros
- The platform spans voice, video, messaging, contact-center and digital channels.
- Listed tools include prebuilt or custom AI agents and sales coaching and follow-up features.
Who it suits
- Sales and customer-support teams evaluating communications workflows.
Channels and workflows
Dialpad connects conversations and customer context across voice, video, messaging, contact-center and digital channels.
AI and sales tools
The offering lists prebuilt and custom AI agents, plus sales outreach, real-time coaching and automated follow-up.
How Dialpad compares
- 8.6 vs 9.3
- 8.6 vs 9.1
8.6 vs 8.7- 8.6 vs 9.2
- 8.6 vs 9.3
8.6 vs 9.4
8.6 vs 8.5- 8.6 vs 9.2
- 8.6 vs 8.7
- 8.6 vs 8.0
- 8.6 vs 9.5
8.6 vs 9.4
8.6 vs 9.4- 8.6 vs 9.3
8.6 vs 9.1
8.6 vs 9.1
8.6 vs 9.1- 8.6 vs 9.0
8.6 vs 9.0- 8.6 vs 8.9
8.6 vs 8.9
8.6 vs 8.8- 8.6 vs 8.7
8.6 vs 8.5
8.6 vs 8.5
8.6 vs 8.5
8.6 vs 8.5
8.6 vs 8.5
8.6 vs 8.0
8.6 vs 8.0
8.6 vs 8.0
Frequently asked questions
How much does Dialpad cost?+
Dialpad starts at $27. (Source, checked September 26, 2026)
Which company operates Dialpad?+
Dialpad is operated by Dialpad, Inc.. (Source, checked September 26, 2026)
Where is Dialpad based?+
Dialpad is based in United States. (Source, checked September 26, 2026)
When was Dialpad founded?+
Dialpad was founded in 2011. (Source, checked September 26, 2026)
How can I contact Dialpad support?+
Dialpad offers support through Help-centre. (Source, checked September 26, 2026)
Sources
- dialpad.com checked September 26, 2026
Backs: Support channels, Tool type
“Your full customer experience stack-in one platform”
- dialpad.com/about-us checked September 26, 2026
Backs: Audience
“30k+ Customers Worldwide”
- dialpad.com/business-communications checked September 26, 2026
Backs: Free plan, Pricing model
“Start free trial”
- dialpad.com/legal checked September 26, 2026
Backs: Legal entity
“binding contract between you and Dialpad, Inc.”
- dialpad.com/uk/llm-info checked September 26, 2026
Backs: Founded, Headquarters
“Founded: 2011”
- techrepublic.com/article/best-ucaas-providers checked September 26, 2026
Backs: Price from
“Standard: $27/user/month, or $15/user/month billed annually”
Compiled from 6 source pages, checked October 14, 2026. We did not open an account.
Not confirmed yet: Usage limits.
Related by the facts
Dialpad
Teams comparing communications and customer-experience workflows with AI tools.