ElevenLabs review
Updated September 28, 2026 · ForgeCue Editorial Team · Facts checked September 26, 2026
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Our verdict
ElevenLabs suits a small business that wants to test a voice chatbot before committing budget, since a free plan is listed alongside a paid entry price of $6. The catch is support: questions are answered through help centre only, so teams wanting live help should look elsewhere.
Key facts
- Best for
- Small businesses testing a voice chatbot on the free plan first
- Price from
- $6 (Source, checked September 26, 2026)
- Free plan
- Yes (Source, checked September 26, 2026)
- Usage limits
- 10k credits per month (Source, checked September 26, 2026)
- Tool type
- Chatbot (Source, checked September 26, 2026)
- Legal entity
- Eleven Labs Inc. (Source, checked September 26, 2026)
- Headquarters
- United Kingdom (Source, checked September 26, 2026)
- Founded
- 2022 (Source, checked September 26, 2026)
- Support channels
- Help-centre (Source, checked September 26, 2026)
- Audience
- Beginners, Small business, Enterprise
- Pricing model
- Free plan
- Official website
- elevenlabs.io
Pros and cons
Pros
- A free plan is listed, so a team can try the voice service before any spend
- Paid plan entry pricing of $6 sits under the category median at €17.54, which keeps a trial affordable
- Free-plan usage runs to 10k credits per month, so the ceiling on free work is stated rather than left open
- Cheaper to enter than Infloww, whose paid entry is $40, for buyers who need only light voice usage
- Aimed at beginners, small business and enterprise, so a small business is a listed customer rather than an afterthought
Cons
- Support runs through help centre only, so no live chat or phone line is listed for buyers who need a person
- Free-plan usage stops at 10k credits per month, so regular voice work pushes the bill to the paid plan at $6
- The paid plan at $6 starts above Qwen at CNY 19, so buyers on a tight budget have a cheaper door to test
Who it suits
- A small business that wants a voice chatbot and can start on the free plan
- A team that treats help centre as enough guidance and plans its questions in advance
- A buyer weighing entry against renewal, since the paid plan starts at $6 rather than higher
Who should look elsewhere
- Qwen, whose paid plan starts at CNY 19, for a buyer chasing the lowest starting figure
- Infloww, whose paid entry is $40, for teams that would rather pay more at the door
- Anyone needing live chat or a phone line, since help centre is the only channel listed
Plans and pricing
ElevenLabs opens with a free plan, so a small team can try the service before any spend. Paid access begins at $6, below the category median at €17.54 and close to the lower entry mark of €6.93. Price at renewal deserves a separate look: across the wider set the first-period entry figure has a median at €2.99, while the renewal figure has a median at €5.99, so a cheap opening number does not by itself settle a yearly cost. Check what the same paid plan charges once the term rolls over, and check what the free allowance covers before assuming a paid tier is needed.
Who runs it
ElevenLabs is run by Eleven Labs Inc., founded in 2022 and headquartered in the United Kingdom. For a small business, the contracting entity matters more than the brand name on screen: invoices, terms and any renewal you agree to all sit with that company. The headquarters country also tells you which legal and commercial framework applies to the deal, which is worth checking against your own base before you sign. Support runs through help centre, and that is the channel listed, so buyers who want live chat or a phone line should expect to work from written answers instead. Plan your questions in advance rather than assuming a callback.
How ElevenLabs compares
- 8.8 vs 9.3
- 8.8 vs 9.1
8.8 vs 8.7- 8.8 vs 9.2
- 8.8 vs 9.3
8.8 vs 9.4
8.8 vs 8.5- 8.8 vs 9.2
- ElevenLabs vs BizzBox8.8 vs 8.7
- 8.8 vs 8.0
- 8.8 vs 9.5
8.8 vs 9.4
8.8 vs 9.4- 8.8 vs 9.3
8.8 vs 9.1
8.8 vs 9.1
8.8 vs 9.1- 8.8 vs 9.0
8.8 vs 9.0- 8.8 vs 8.9
8.8 vs 8.9
8.8 vs 8.8- 8.8 vs 8.7
8.8 vs 8.5
8.8 vs 8.5
8.8 vs 8.5
8.8 vs 8.5
8.8 vs 8.5
8.8 vs 8.0
8.8 vs 8.0
8.8 vs 8.0
Frequently asked questions
Is there a free plan?+
Yes. A free plan is listed, which means a small business can try the service before committing budget. Free-plan usage runs to 10k credits per month, so treat that allowance as the real limit on what the free tier covers. Paid access begins at $6 once you need more.
What does the paid plan cost?+
Paid access starts at $6, which sits below the category median at €17.54. That is the entry figure rather than a yearly total, so a buyer budgeting for the year should ask what the same plan charges at renewal before signing. The free plan gives you a way to test first.
How much usage is included?+
Free-plan usage runs to 10k credits per month. That allowance is the practical boundary between testing the voice service and paying for it, because the paid tier starts at $6. Teams whose voice workload fills the free allowance quickly should price the paid plan before they commit, rather than discovering the limit mid-project.
Who runs the company?+
The service is run by Eleven Labs Inc., founded in 2022 and headquartered in the United Kingdom. That combination tells a small business which company signs the agreement, when it was established and which legal framework applies. Check it against your own base before a renewal, since the contracting party is what your finance team deals with.
How do I get help?+
Support runs through help centre, and that is the channel listed. A team that expects a live chat thread or a phone call should plan on working from written answers instead, and it is worth reading them before committing to $6. If live help is a condition of purchase, weigh that against the cheaper entry on offer here.
Is this a chatbot or something else?+
The product is classified as a chatbot, so it belongs in the chatbot group rather than general office software. That matters when you compare prices: the relevant benchmark is the category median at €17.54, and the paid plan entry of $6 should be read against that, not against a wider software average.
Who is it aimed at?+
The listed audience covers beginners, small business and enterprise, so a small business is a named customer rather than an edge case. Beginners can start on the free plan, while an enterprise conversation looks different, so a bigger team should check what the paid plan actually gives for $6 rather than assuming the entry plan covers its needs.
Where does it run from?+
The headquarters is in the United Kingdom, and that is where the contracting entity sits. For a buyer elsewhere, the practical question is whether 10k credits per month on the free plan and an entry price of $6 still work against your own budget and contract terms. Currency and tax handling are worth confirming before you sign.
Sources
- elevenlabs.io checked September 26, 2026
Backs: Audience
“Powering the best enterprises, creators, and developers”
- elevenlabs.io/pricing checked September 26, 2026
Backs: Free plan, Pricing model, Price from, Tool type, Usage limits
“Free $0 per month”
- elevenlabs.io/terms-of-use checked September 26, 2026
Backs: Legal entity
“between you and Eleven Labs Inc.”
- en.wikipedia.org/wiki/ElevenLabs checked September 26, 2026
Backs: Founded, Headquarters
“Founded 2022”
- help.elevenlabs.io/hc/en-us checked September 26, 2026
Backs: Support channels
“Advice and answers from our team”
Compiled from 5 source pages, checked September 26, 2026. We did not open an account.