Front review

Front has no free plan, so a free trial is the only way in before paying. Starter, the entry plan, begins at $25, and the plan list runs Starter, Growth, Scale, Premier. On a per user basis the starting figure is $79, above the €21.75 median across the site.

Front offers a free trial, and the free plan is no. A trial is the only route into the product without paying, which matters most for small teams. Starter begins at $25, and its usage limits are Starter: up to 10 seats, 10 rules.

Starter opens the list Starter, Growth, Scale, Premier. Its usage limits read Starter: up to 10 seats, 10 rules, so the seat count and rule count on the entry plan are set out plainly before you buy. Automation sits inside the product rather than being sold separately.

Front's per user starting price is $79, above the €21.75 median and the €17.10 median for help desk tools. It ranks at 56 of 61 brands on that figure, so the gap is not marginal.

The plan list runs Starter, Growth, Scale, Premier, so there is room above Starter for growing teams. Front names small-business and enterprise as its audience, which points the top of the range at larger support operations. Entry pricing starts at $25.

Support runs on help centre and community, meaning documentation and a community rather than a direct phone or chat line. Teams that need a live agent should weigh that before paying from $25 a month. The help centre and community are the listed channels.

Front names small business and enterprise as its audience, and positions the product as a help desk with automation included. That pairing suits a support operation wanting rules and automation without a separate tool. Buyers after a cheaper seat price should weigh rivals first.

Yes. Zendesk starts at $19 per user and LiveAgent at $19, both under Front's $79. HubSpot takes a different route with a free plan, which Front does not offer. The trade is budget against automation.