GetResponse review
Updated September 28, 2026 · ForgeCue Editorial Team · Facts checked September 26, 2026
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Our verdict
GetResponse suits small businesses that want email campaigns and a small store in the same account, and it lets them try it first. The entry plan starts at €16 a month, and the free plan costs nothing to keep, with a 14 trial on paid plans.
Key facts
- Best for
- Small businesses that want email marketing and a basic store in the same account
- Price at 1,000 contacts
- €16 (Source, checked September 26, 2026)
- Price at 10,000 contacts
- €69 (Source, checked September 26, 2026)
- Free plan limits
- Free forever: up to 500 contacts, 2500 newsletters per month (Source, checked September 26, 2026)
- Free trial length
- 14 days (Source, checked September 26, 2026)
- Integrations
- 170 (Source, checked September 26, 2026)
- Legal entity
- GetResponse S.A. (Source, checked September 26, 2026)
- Headquarters
- Poland (Source, checked September 26, 2026)
- Founded
- 1998 (Source, checked September 26, 2026)
- Support channels
- Email, Chat, Help-centre (Source, checked September 26, 2026)
- Audience
- Small business
- Pricing model
- Free plan, Free trial
- Official website
- getresponse.com
Website builders
- Price from
- €16 (Source, checked September 26, 2026)
- Free plan
- Yes (Source, checked September 26, 2026)
- E-commerce plan price
- €54 (Source, checked September 26, 2026)
- Transaction fee
- 0% (Source, checked September 26, 2026)
- Free trial length
- 14 days (Source, checked September 26, 2026)
- Templates
- from 100 (Source, checked September 26, 2026)
- Builder type
- Site, Store, Landing (Source, checked September 26, 2026)
- Legal entity
- GetResponse S.A. (Source, checked September 26, 2026)
- Headquarters
- Poland (Source, checked September 26, 2026)
- Founded
- 1998 (Source, checked September 26, 2026)
- Support channels
- Email, Chat, Help-centre (Source, checked September 26, 2026)
- Audience
- Small business
- Pricing model
- Free plan, Free trial
Business tools
- Price from
- €16 (Source, checked September 26, 2026)
- Free plan
- Yes (Source, checked September 26, 2026)
- Usage limits
- Unlimited monthly email sends (Source, checked September 26, 2026)
- Free trial length
- 14 days (Source, checked September 26, 2026)
- Integrations
- 170 (Source, checked September 26, 2026)
- Tool type
- Automation (Source, checked September 26, 2026)
- Templates
- from 100 (Source, checked September 26, 2026)
- Legal entity
- GetResponse S.A. (Source, checked September 26, 2026)
- Headquarters
- Poland (Source, checked September 26, 2026)
- Founded
- 1998 (Source, checked September 26, 2026)
- Support channels
- Email, Chat, Help-centre (Source, checked September 26, 2026)
- Audience
- Small business
- Pricing model
- Free plan, Free trial
Pros and cons
Pros
- A free plan is included, covering Free forever: up to 500 contacts, 2500 newsletters per month.
- Entry plan of €16, and €16 at lower contact counts, sits under the site median of €21.49.
- Store tools sit in the same account, with site, store and landing builder types, from 100 templates and a 0% transaction fee.
Cons
- Cost climbs fast with list size: €69 at higher contact counts sits above the site median of €49, ranking 6 of 10.
- Support runs on email, chat and help centre only, so there is no phone line for urgent campaign problems.
- The free plan covers Free forever: up to 500 contacts, 2500 newsletters per month, so a growing list means moving to a paid tier.
Who it suits
- Small businesses that want email campaigns and a store without buying separate tools
- Owners who want to test a platform on the free plan before paying anything
- Teams that need 170 integrations across their other apps
Who should look elsewhere
- Budget-first teams: Mailjet lists $9 at lower contact counts, below GetResponse.
- Large lists on a tight budget: Postmark lists $15 at higher contact counts, well under €69.
- Teams wanting a wider free marketing suite: the HubSpot free plan covers Free tools for marketing, sales and service.
Where it sits among rivals
Cost ranks point in two directions. GetResponse sits at 4 of 10 brands at lower contact counts, but at 6 of 10 at higher ones. That reads as a friendly entry tier followed by a steeper climb as a list grows.
Who runs it
The operator is GetResponse S.A., based in Poland and founded in 1998, so this is an established business rather than a new launch. Support runs on email, chat and help centre, meaning help arrives by email or chat, backed by a help centre for campaign questions.
How GetResponse compares
9.2 vs 9.2
9.2 vs 9.2- 9.2 vs 9.1
- 9.2 vs 9.3
9.2 vs 8.6- 9.2 vs 9.4
- 9.2 vs 9.2
- 9.2 vs 9.2
9.2 vs 9.2
9.2 vs 9.4- 9.2 vs 9.1
9.2 vs 8.5- 9.2 vs 8.6
- 9.2 vs 8.7
- 9.2 vs 8.0
9.2 vs 8.7
9.2 vs 9.3- 9.2 vs 9.5
9.2 vs 9.4- 9.2 vs 9.3
9.2 vs 9.2
9.2 vs 9.2
9.2 vs 9.1
9.2 vs 9.1- 9.2 vs 9.0
- 9.2 vs 8.9
9.2 vs 8.9
9.2 vs 8.5
9.2 vs 8.0
Frequently asked questions
What does GetResponse cost to start?+
The entry plan starts at €16 a month. At lower contact counts the price is €16, and at higher counts it rises to €69. A free plan is included, so a shop can look at the product before paying anything.
Is there a free plan, and what does it include?+
Yes, a free plan is included and it runs indefinitely. Free forever: up to 500 contacts, 2500 newsletters per month sets out what it covers, and paid plans add Unlimited monthly email sends. A 14 trial lets a team check the paid features before choosing a tier.
Does GetResponse take a transaction fee on sales?+
No. The listed transaction fee is 0%, so stores built in the account keep more per sale. The store plan itself is priced at €54, which sits apart from the email side of the account.
Can I run a store as well as email campaigns?+
Yes. The builder covers site, store and landing projects, with from 100 templates to start from, and the store plan runs €54 a month. Email and store work in the same account rather than in separate tools.
What support can I get when a send goes wrong?+
Support runs on email, chat and help centre, so help comes by email or chat with a help centre behind it, and there is no phone line. 170 integrations link the account to other apps in the stack.
Who is GetResponse built for?+
GetResponse is aimed at small business. A sole trader and a small shop can both start on the free plan and add the store later. The account is run by GetResponse S.A., based in Poland.
How does GetResponse's pricing compare with other email tools?+
GetResponse sits at 4 of 10 brands at lower contact counts, and at 6 of 10 at higher ones. Mailjet charges $9 at lower counts, while Postmark charges $15 at higher ones.
Sources
- en.wikipedia.org/wiki/GetResponse checked September 26, 2026
Backs: Founded, Headquarters
“Founded | 1998”
- getresponse.com checked September 26, 2026
Backs: Audience, Tool type
“350,000+ businesses growing sales with GetResponse”
- getresponse.com/features/support checked September 26, 2026
Backs: Legal entity, Support channels
“GetResponse S.A. needs data contained in this form”
- getresponse.com/features/website-builder/templates checked September 26, 2026
Backs: Templates
“Find 100+ predesigned, ready-to-use website templates.”
- getresponse.com/help/can-i-try-getresponse-before-i-buy.html checked September 26, 2026
Backs: Free plan limits, Pricing model
“add up to 500 contacts”
- getresponse.com/pricing checked September 26, 2026
Backs: Builder type, E-commerce plan price, Free trial length, Price at 10,000 contacts, Price at 1,000 contacts, Price from, Transaction fee, Usage limits
“Website builder | ... Stores and products center | Yes ... Landing pages | Unlimited”
- getresponse.com/pricing/free checked September 26, 2026
Backs: Free plan, Integrations
“Best Forever Free Email Marketing Software”
Compiled from 7 source pages, checked September 26, 2026. We did not open an account.
Related by the facts
GetResponse
Small businesses that want email marketing and a basic store in the same account