LiveChat review

Updated September 28, 2026 · ForgeCue Editorial Team · Facts checked September 26, 2026

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Our verdict

LiveChat suits small businesses that put live chat at the front of support, starting at $19 per user on the entry plan. Teams wanting a free tier to test in have no option here, since the only open route is a 14 day trial.

Key facts

Best for
Small businesses that want live chat and a chatbot inside a single help desk and can fund it from the entry plan.
Price per user from
$19 (Source, checked September 26, 2026)
Free plan
No (Source, checked September 26, 2026)
Free trial length
14 days (Source, checked September 26, 2026)
Plan tiers
Starter, Team, Business, Enterprise (Source, checked September 26, 2026)
Integrations
200 (Source, checked September 26, 2026)
Product
Help-desk (Source, checked September 26, 2026)
Support channels
Chat, Help-centre (Source, checked September 26, 2026)
Audience
Small business, Enterprise
Pricing model
Free trial
Official website
livechat.com

Business tools

Price from
$19 (Source, checked September 26, 2026)
Free plan
No (Source, checked September 26, 2026)
Free trial length
14 days (Source, checked September 26, 2026)
Integrations
200 (Source, checked September 26, 2026)
Tool type
Chatbot (Source, checked September 26, 2026)
Support channels
Chat, Help-centre (Source, checked September 26, 2026)
Audience
Small business, Enterprise
Pricing model
Free trial

Apps and profiles

Elsewhere
WikidataWikipediaLinkedInX

Pros and cons

Pros

  • The plan ladder Starter, Team, Business, Enterprise lets a small team start low and step up later without changing products.
  • 200 integrations reach the tools your business already runs, so agents work in the same place.
  • The chatbot work sits inside the help desk, so bot answers and agent replies need no second tool.
  • The 14 day trial matches the 14 trial length typical of the help desk group.
  • Both small businesses and enterprise teams are covered, since small business and enterprise names both and the ladder has room above a small team.

Cons

  • No free plan, so the 14 day trial is the only route in before you pay.
  • Support runs on chat and help centre only, with no email or phone line for teams whose policy requires one.
  • Entry pricing of $19 per user sits above HansaWorld at $10 per user and Monday.com at €9 per user.
  • The listed product is help desk on its own, so a buyer who wants a wider CRM platform alongside support should weigh HubSpot first.
LiveChat

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Who it suits

  • Small businesses whose buyers live in chat and who can fund support tooling from the start at $19 per user on the entry plan.
  • Enterprise support teams that want a ladder extending above a small team, since the audience is small business and enterprise.
  • Buyers ready to trade the broader platform of HubSpot or Monday.com for a focused chatbot alongside live chat.

Who should look elsewhere

  • Teams that want a permanent free tier to work in, because HubSpot offers a free plan and LiveChat does not.
  • Shoppers optimising on seat price alone, since HansaWorld starts at $10 per user and Monday.com at €9 per user.
  • Support operations that require an email or phone line, because support runs on chat and help centre only.

What it does well

LiveChat keeps the plan ladder short and legible: Starter, Team, Business, Enterprise. A team can begin on the entry tier and move up as the queue grows, without moving to a different product or re-training your agents on a new workflow. The second strength is reach across the stack you already own. 200 integrations mean the help desk can sit beside the order, billing and marketing tools a small business runs, so your agents handle a conversation without switching windows to check a record. Handoffs are where support hours leak, and fewer switches is the practical gain here.

Plans and pricing

Entry pricing is $19 per user, charged per agent rather than as a flat platform fee. There is no free plan, so nobody tests the product without paying; the open route is a 14 day trial. That trial is the point at which usage is worth measuring against the per user price, because a support team sees quickly whether its queue fits the plan you have in mind. On renewal, the published figure is the entry price alone, so a team sizing beyond the entry plan should confirm the figure on the tier it actually needs before signing.

Free plan and trial

LiveChat has no free plan, so there is nothing to keep once a trial ends. The only no cost route is a 14 day trial, which is long enough to watch a full working week of conversations and to judge whether the automated answers hold up before a person takes over. The practical reading for a small team: use the trial to test fit rather than price, and plan on paying from the start rather than treating the trial as a free tier that extends.

How LiveChat compares

Frequently asked questions

How much does LiveChat cost per user?+

Entry pricing is $19 per user, and that figure sits on the starting plan rather than the top of the ladder. Budget it as the floor rather than the ceiling, because a team that outgrows the entry plan moves to a higher tier at a different price. The trial is the moment to work out which tier fits your queue before you commit.

Is there a free plan or a free trial?+

There is no free plan. The open route is a 14 day trial, which matches the 14 trial length typical of the help desk group. A trial is useful for judging the chatbot answers and the shape of your queue, but a small team should assume it starts paying once that trial ends.

What plans does LiveChat offer?+

The plan ladder is Starter, Team, Business, Enterprise. The shape matters more than the count: a support team can start low, add seats or features as the queue grows, and still stay inside the same product. Buyers who also need a second system for a wider operation should weigh that against alternatives before settling on a tier.

Who is LiveChat built for?+

The stated audience is small business and enterprise, so the tool is pitched at both small-business and enterprise buyers. In practice the per user price of $19 makes the lower plans the natural fit for a small team, while the top of the ladder is where a larger support organisation would look.

How many integrations does LiveChat have?+

200 integrations is the headline figure, and it decides how much of your existing stack the help desk can reach. The useful test is whether the tools you already run, such as order or billing systems, appear in that list before a purchase, because a missing connection turns into manual work for your agents.

How do you get support from LiveChat itself?+

Support runs on chat and help centre. That is a fast route for a quick question during working hours, and the help centre covers anything outside them. A team whose support policy requires email or a phone line should check that gap before signing, since neither appears among the listed channels.

Does LiveChat include a chatbot?+

Yes, the listed tool type is chatbot, and the product itself is help desk. Together that means automated answers and human replies sit in the same system rather than in a separate bot tool. For a small team it removes one integration to maintain, and the trial shows how much of the queue the bot clears before anyone logs in.

How does the price compare with other tools?+

Per user pricing of $19 sits above HansaWorld at $10 per user and Monday.com at €9 per user, so a pure seat price comparison favours those two. LiveChat earns its place when live chat and a chatbot in the same help desk matter more to you than the lowest price per seat.

Sources

Compiled from 5 source pages, checked September 26, 2026. We did not open an account.

Not confirmed yet: Free plan limits.

LiveChat

LiveChat

Small businesses that want live chat and a chatbot inside a single help desk and can fund it from the entry plan.

9.0/10See alternatives

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