Updated October 18, 2026 · ForgeCue Editorial Team
My AskAI vs Tidio
My AskAI
Higher score in this comparison
Tidio
Where My AskAI and Tidio differ
| Compare | My AskAIReviewVisitVisit | TidioReviewVisitVisit |
|---|---|---|
| Price per user from | $199 | $29Lower |
| Free trial length | 30 daysHigher | 7 days |
| Plan tiers | Pro, Scale | Free, Starter, Growth, Premium / Enterprise |
| Product | Help desk | CRM, Help deskCovers more |
| Free plan | Not confirmed | Yes |
| Free plan limits | Not confirmed | 50 conversations per month |
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Key differences
- Price per user from is lower at Tidio: $29 vs $199.
- Free trial length is higher at My AskAI: 30 days vs 7 days.
- Pricing model: only Tidio offers Free plan.
- Product: only Tidio offers CRM.
Our verdict on each
My AskAI
My AskAI is a help desk that runs on a free trial rather than a free plan, and the trial lasts 30 days. It suits support teams that want a long window to evaluate, though the entry price of $199 per user sits well above what ClearCRM, EngageBay or BoldDesk charge.
Tidio
Tidio suits a small business that wants live chat, a chatbot and customer records in one product, and its free plan lets a team start there. Entry pricing of $29 per user is higher than Freshsales, so cost per seat is the trade-off to weigh against the free tier.
Score breakdown
| Area | My AskAI | Tidio |
|---|---|---|
| Cost | 8.9 | 8.9 |
What it costs in practice
5 users for a year
My AskAI
$11,940
60 × $199
Tidio
$1,740
60 × $29
Tidio costs $10,200 less.
Worked out from the stated prices and rates; your own total depends on how you use it. Facts checked September 30, 2026.
If neither fits
Riibase has price per user from at $19.95, against $199 for My AskAI and $29 for Tidio.
Riibase reviewHow they place
| Ranking | My AskAI | Tidio |
|---|---|---|
| Help desk software | 11 of 51 | 10 of 51 |
Every fact side by side
| Fact | My AskAI | Tidio |
|---|---|---|
| Audience | Not confirmed | Small business |
| Pricing model | Free trial | Free plan, Free trialCovers more |
Business tools
| Fact | My AskAI | Tidio |
|---|---|---|
| Usage limits | Not confirmed | 50 conversations per month |
| Tool type | Not confirmed | Chatbot |
Where each stands against the rest
| Fact | My AskAI | Tidio | Median |
|---|---|---|---|
| Price per user from | $199highest quarter | $29above the median | $25 |
| Free trial length | 30 dayshighest quarter | 7 dayslowest quarter | 14 days |
Median across 81 listed software products.
Pros and cons
My AskAI
Pros
- The 30 day trial is longer than the median trial across the brands compared on this site, which sits at 14 days, so you can judge the help desk properly before you pay
- Pricing lists the Pro and Scale tiers, so you move between named plans rather than negotiating an unnamed one as usage grows
- A free trial rather than a free plan means you assess the product you would actually pay for instead of a capped version of it
Cons
- The entry price of $199 per user is above the site median for that measure, which sits at €14.08, and above the help desk median at €17.54
- On price per user, My AskAI ranks at position 63 among 65 brands, which places it in the costlier part of a field whose median sits at €14.08
- ClearCRM lists $3.80 per user and EngageBay lists $14.99, so cheaper options sit on the same shortlist
Tidio
Pros
- Covers both crm and help-desk work in one product, with a chatbot taking the repetitive questions off the team
- A free plan plus a 7 day trial on the paid tiers, so a team can size a plan before paying
- Plans run Free, Starter, Growth, Premium / Enterprise, so a team can climb one tier at a time instead of buying a large deployment up front
Cons
- Entry at $29 per user sits well above Freshsales at $9, so cost per seat is not the strong point
- The free plan is thin at 50 conversations per month, which a growing chat volume clears faster than a team expects
- Only 3 comparable brands are listed here, so the price picture is narrow for anyone comparing options carefully before signing
Who each suits
My AskAI
Who it suits
- Small support teams that want a long evaluation window, given the 30 day trial and the Pro and Scale tiers
- Buyers who plan seats in advance and are comfortable with $199 per user as the starting figure
- Teams ready to step up a tier after the trial, since the pricing lists Pro and Scale rather than a single flat plan
Who should look elsewhere
- Buyers optimising purely on cost: ClearCRM lists $3.80 per user, well under $199
- Teams wanting a permanent free tier: My AskAI runs on a free trial rather than a free plan, so budget for a paid plan from the start
- Anyone who wants contact management alongside ticketing: ClearCRM at $3.80 per user is the option to compare against
Tidio
Who it suits
- A small business that wants live chat, a chatbot and customer records inside one product
- A support team that needs help-desk and crm records sitting next to the chat widget
- A team that will live on the free plan first, then the 7 day trial on a paid tier
Who should look elsewhere
- Anyone chasing the lowest per user price, since Freshsales starts at $9 per user
- Teams that would rather pay Infloww's $40 per user entry than Tidio's $29
- Buyers who prefer CreatorHero's $39.99 per user entry to Tidio's $29
Current offers
Tidio
Current offer
Free trial
7-day free trial: 7 days free
Test all features free
Source, checked September 26, 2026
Questions about each
My AskAI
How much does My AskAI cost per user?+
My AskAI lists an entry price of $199 per user across its Pro and Scale plans. Put that figure in your budget early, because the median price per user on this site sits at €14.08 and the help desk median sits at €17.54. You are budgeting above both.
How long is the My AskAI free trial?+
The trial runs 30 days. That is longer than the median trial across brands on this site, which sits at 14 days, so you have room to send real tickets through the help desk before deciding. Longer trials suit teams that want a proper evaluation rather than a quick look.
Tidio
How much does Tidio cost per user?+
Tidio's entry point is $29 per user, and plans run Free, Starter, Growth, Premium / Enterprise. That figure belongs to the first paid tier, not the top of the ladder, so a larger deployment costs more per seat. The paid tiers can be run for 7 days first, which is the cheapest way to see the real per user number.
Does Tidio have a free plan?+
Yes. Tidio offers a free plan, and 50 conversations per month is the whole allowance on it. That is enough for a small team to test live chat and the chatbot on real conversations, and the paid tiers start once the cap is reached. Plans run Free, Starter, Growth, Premium / Enterprise, so there is a step to move up to when the cap no longer fits.