New Relic review
Updated September 28, 2026 · ForgeCue Editorial Team · Facts checked September 26, 2026
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Our verdict
New Relic suits small businesses and enterprise teams that want application monitoring with a free plan as the entry point. Its free plan carries usage limits of 100 GB data ingest per month, and the wider audience reaches from small-business to enterprise. The trade-off is what happens once that cap is passed.
Key facts
- Best for
- Teams that want to start monitoring on a free plan and scale to enterprise coverage later.
- Free plan
- Yes (Source, checked September 26, 2026)
- Usage limits
- 100 GB data ingest per month (Source, checked September 26, 2026)
- Integrations
- 780 (Source, checked September 26, 2026)
- Legal entity
- New Relic, Inc. (Source, checked September 26, 2026)
- Headquarters
- United States (Source, checked September 26, 2026)
- Founded
- 2008 (Source, checked September 26, 2026)
- Support channels
- Phone, Help-centre, Community (Source, checked September 26, 2026)
- Audience
- Small business, Enterprise
- Pricing model
- Free plan
- Official website
- newrelic.com
Pros and cons
Pros
- A free plan is available, so monitoring can start with no upfront spend.
- Usage limits of 100 GB data ingest per month give a clear ceiling to plan around.
- Integrations count of 780 covers a wide set of existing stacks.
- Support reaches phone, help centre and community, so phone help is available alongside self-service.
Cons
- The free plan stops at 100 GB data ingest per month, so growing traffic pushes cost past entry.
- Pricing is aimed at small business and enterprise, which is a narrow fit outside those two groups.
- Support runs on phone, help centre and community only, with no named live chat or email channel.
Who it suits
- Small businesses that want monitoring on a free plan before committing budget.
- Enterprise teams that need monitoring coverage across many services.
- Teams whose existing stack depends on the 780 integrations listed.
Who should look elsewhere
- myGreekTax, which has no free plan, so it offers no cost free entry for teams testing before spending.
- Vantage, where pricing turns on $2,500 cloud spend rather than a free plan model.
- Novo, whose entry point is Free business checking and not application monitoring.
Who runs it
New Relic is run by New Relic, Inc., headquartered in the United States and founded in 2008. It is built for small business and enterprise, so the same product serves both a smaller team and a large organisation. Support runs through phone, help centre and community, which covers phone, a help centre and a community for questions that do not need a call.
How New Relic compares
- 9.5 vs 9.3
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9.5 vs 8.0
Frequently asked questions
Is there a free plan to start with?+
Yes, a free plan is available, and the listed model is a free plan rather than a free trial. That means monitoring can begin at no cost, with usage limits of 100 GB data ingest per month defining the ceiling. Beyond that cap, paid tiers apply.
What are the usage limits on the free plan?+
Usage limits are 100 GB data ingest per month on data. Set that figure against expected traffic before signing up, since a monitoring tool that stops ingesting is of little use. Once demand passes it, move to a paid plan.
Who is New Relic built for?+
The stated audience is small business and enterprise, so both small businesses and enterprise teams are in scope. Smaller teams tend to start on the free plan, while larger organisations pay for broader coverage. Enterprise buyers should expect to talk through plan fit.
What integrations are available?+
Integrations count stands at 780. That figure is the practical test for a team: the more of the current stack covered, the less work sits outside the tool. Check the integration list against the services already in use.
What support can I reach?+
Support channels are phone, help centre and community. Phone support matters for incidents where downtime is running, while the help centre and community suit routine configuration questions. There is no separate named chat or email channel listed.
Who is behind the company?+
The legal entity is New Relic, Inc., based in the United States and founded in 2008. For buyers signing a contract, checking data processing terms or working through a procurement checklist, that identity is the one to confirm before anything else.
Sources
- en.wikipedia.org/wiki/New_Relic checked September 26, 2026
Backs: Founded, Headquarters, Legal entity
“Founded 2008 (2008)”
- newrelic.com/about/contact-us checked September 26, 2026
Backs: Support channels
“Get Support / Explorer's Hub / By Phone: (415) 660-9701”
- newrelic.com/pricing checked September 26, 2026
Backs: Audience, Free plan, Integrations, Pricing model, Usage limits
“For small teams looking to get started”
Compiled from 3 source pages, checked September 26, 2026. We did not open an account.
Not confirmed yet: Price from.
Related by the facts
New Relic
Teams that want to start monitoring on a free plan and scale to enterprise coverage later.