OnTrack review
Updated October 12, 2026 · ForgeCue Editorial Team
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Our verdict
For teams facing ransomware, drive failure or major loss, Ontrack provides specialist data recovery plus email restoration, tape handling and secure destruction. It suits businesses, public bodies and individuals that need expert in lab, remote or on site help at any hour.
Key facts
- Best for
- Teams needing expert recovery after severe data loss
- Audience
- Small business, Enterprise
- Official website
- ontrack.com
CRM and helpdesk
- Audience
- Small business, Enterprise
Pros and cons
Pros
- Handles drives, SSDs, mobile devices, virtual systems and flash media
- Offers in lab, remote and on site recovery with custom development
- Supports email extraction and restoration for Exchange, SharePoint and SQL tools
- Maintains cleanroom labs worldwide with round the clock availability
Cons
- Focuses on complex recovery cases rather than everyday backup software
- Enterprise grade process may feel heavy for very simple file loss
Who it suits
- Small businesses managing hardware failure or human error
- Enterprises and public bodies with critical systems
- Individuals missing photos or files from phones and computers
Who should look elsewhere
- Shoppers seeking general office productivity software
Core features
Ontrack recovers lost information from hard drives and SSDs of every make and model after deletion, failure or damage. You can also request help for phones, tablets, computers and flash or memory cards, plus virtualized systems and Windows environments. The service follows a simple four step method and provides expert evaluation so you understand the situation before work begins. Additional strengths include email extraction and restoration through PowerControls for Exchange, SharePoint and SQL, alongside tape audit, indexing, migration, consolidation and destruction with verification. Facilities include cleanrooms around the world with engineering coverage in major regions.
How OnTrack compares
Frequently asked questions
What does Ontrack provide?+
Ontrack provides data recovery for routine and extreme loss scenarios across many devices and systems. Its work also covers email extraction and restoration, secure data destruction and complete tape management. Support remains available around the clock every day of the year.
Which devices and systems does Ontrack handle?+
The team restores missing files from spinning disks and solid state drives from any manufacturer after accidental removal, breakdown or harm. It also supports handsets, tablets, computers, flash and memory cards, virtualized platforms and Windows setups. Engineers use custom tools for challenging situations.
Who uses Ontrack services?+
Ontrack serves individuals, small businesses, enterprise organizations and government bodies. Individuals receive help with lost photos and files, while businesses use in lab, remote or on site recovery. Governments use custom development and full lifecycle data services.
Which company stands behind Ontrack?+
The service forms part of KLDiscovery and runs specialist laboratories across many countries with engineering coverage in major world areas. It offers in country recovery around the globe for consistent local handling. Security practices include ISO IEC 27001 certification.
Sources
- ontrack.com/en-us checked September 26, 2026
Backs: Audience
“Small Business, Enterprise, Individuals”
Compiled from 1 source page, checked October 13, 2026. We did not open an account.
Not confirmed yet: Price from, Free plan, Usage limits.