Updated October 17, 2026 · ForgeCue Editorial Team
Brevo vs Zendesk
Brevo
Zendesk
Higher score in this comparison
Where Brevo and Zendesk differ
| Compare | BrevoReviewVisitVisit | ZendeskReviewSee alternativesSee alternatives |
|---|---|---|
| Free plan | YesHas it | No |
| Free plan limits | 300 daily emails, 100,000 contacts | no free plan, trial only |
| Integrations | 150 | 1,800Higher |
| Product | CRM, Help deskCovers more | Help desk |
| Price per user from | Not confirmed | $19 |
| Free trial length | Not confirmed | 14 days |
| Plan tiers | Not confirmed | Support Team to Suite plans from $19/month |
| Compliance certifications | ISO 27001 | Not confirmed |
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Key differences
- Zendesk scores higher overall: 9.4 vs 8.9.
- Free plan: only Brevo.
- Integrations is higher at Zendesk: 1,800 vs 150.
- Audience: only Brevo offers Beginners.
- Pricing model: only Brevo offers Free plan.
- Pricing model: only Zendesk offers Free trial.
- Product: only Brevo offers CRM.
Our verdict on each
Brevo
For teams seeking email outreach plus customer management in one place, Brevo provides email tools with added operational functions. Brevo covers automation and social functions alongside CRM and help desk functions for daily team use and clear coordinated customer communication across channels.
Zendesk
Zendesk suits small businesses and enterprise support teams that want a broad help desk with a large integration catalog. Entry price is $19 per user, and the trial runs 14 days.
Score breakdown
| Area | Brevo | Zendesk |
|---|---|---|
| Cost | Not confirmed | 9.0Entry price is $19 per user, above the help desk median, and there is no free plan. |
| Offer | 8.8 | 9.8HigherTrial of 14 days plus 1,800 integrations carries the offer score. |
| Trust | 8.7 | Not confirmed |
Positions in our rankings
| Ranking | Brevo | Zendesk |
|---|---|---|
| Help desk software | 7 of 51 | 14 of 51 |
Availability and regulation
| Country | Brevo | Zendesk |
|---|---|---|
| Headquarters | France | Not confirmed |
Choosing between them
Pick Brevo if free plan and product matter most.
Pick Zendesk if integrations matter most.
Also worth a look
Keap has integrations at 5,000, against 150 for Brevo and 1,800 for Zendesk.
Keap reviewEvery fact side by side
| Fact | Brevo | Zendesk |
|---|---|---|
| Audience | Beginners, Small business, EnterpriseCovers more | Small business, Enterprise |
| Pricing model | Free plan | Free trial |
| Legal entity | Eiffel 65 SAS | Not confirmed |
| Headquarters | France | Not confirmed |
| Founded | 2012 | Not confirmed |
| Support channels | Email, Help centre | Not confirmed |
Business tools
| Fact | Brevo | Zendesk |
|---|---|---|
| Price from | $9 | Not confirmed |
| Usage limits | 300 emails per day | Not confirmed |
| Tool type | Automation, Social | Not confirmed |
Where each stands against the rest
| Fact | Brevo | Zendesk | Median |
|---|---|---|---|
| Price per user from | Not confirmed | $19below the median | $25 |
| Free trial length | Not confirmed | 14 daysat the median | 14 days |
| Integrations | 150above the median | 1,800highest quarter | 77 |
Median across 81 listed software products.
Pros and cons
Brevo
Pros
- Combines email outreach with CRM functions for organized contact management
- Includes help desk capabilities alongside automation for coordinated outreach
- Supports social tools within the same outreach workflow
Cons
- Advanced automation and reporting sit behind higher plans
- Text messages are charged separately from email sending
Zendesk
Pros
- A free trial of 14 days matches the help desk median of 14 days, so evaluation time is not shorter than typical.
- 1,800 integrations give a broad connector range, more than most help desks at this entry price.
- Plans run across Support Team to Suite plans from $19/month, covering both small teams and larger support organisations in one product.
Cons
- There is a free plan: no, and no free plan, trial only confirms trial only, so nothing carries over after the trial ends.
- Entry price of $19 per user sits above the €17.10 median for help desks and above €9 from Monday.com.
- With no free plan, a small team that only needs a shared inbox pays from the first seat rather than starting at no cost.
Who each suits
Brevo
Who it suits
- Teams wanting automation with centralized customer records
- Businesses wanting social outreach with support functions
Who should look elsewhere
- Teams wanting only a simple email sender with no automation
- Businesses wanting a standalone help desk without marketing tools
Zendesk
Who it suits
- Small businesses that already budget for a paid support desk and can start on a trial
- Enterprise support teams wanting a wide integration catalog inside one product
- Support leads who plan seats carefully because entry price starts above the help desk median
Who should look elsewhere
- Buyers who need a free plan, where HubSpot has one: yes
- Teams on the tightest per user budget, where Monday.com starts at €9
- Small teams wanting a permanently free tier rather than a trial, since no free plan, trial only is trial only
Current offers
Zendesk
Current offer
Free trial
Start your free trial: free trial
Source, checked September 26, 2026
Questions about each
Brevo
What does Brevo sell?+
Brevo provides tools for sending email outreach and managing customer interactions. It includes CRM functions for organizing contacts and help desk resources for handling conversations. Buyers can consider how those combined areas match their outreach needs.
What automation capabilities does Brevo include?+
Brevo includes automation capabilities that support scheduled outreach and follow up activity. It also includes social tools that work alongside email messages. Buyers can review how those capabilities support their current outreach plans and team routines.
Zendesk
How much does Zendesk cost per user?+
Entry pricing is $19 per user. That figure belongs to the entry plan rather than to the whole range. Support Team to Suite plans from $19/month shows tiers running from Support Team to Suite plans, so higher plans cost more per seat. Cost is driven by how many agents you add, not by the trial length.
Does Zendesk have a free plan?+
There is a free plan: no. no free plan, trial only describes the offering as trial only, so nothing stays free after the evaluation ends. 14 days is the access you get before you choose a paid plan. Buyers who need a lasting free tier should look at HubSpot, which has one.
Other options to compare
Other matchups
Brevo
Zendesk