Updated September 28, 2026 · ForgeCue Editorial Team
Odoo vs Zendesk
Odoo
Zendesk
Higher score in this comparison
What sets them apart
| Compare | OdooReviewSee alternativesSee alternatives | ZendeskReviewSee alternativesSee alternatives |
|---|---|---|
| Price per user from | €18.60 | $19 |
| Free plan | YesHas it | No |
| Free plan limits | One app, unlimited users | no free plan, trial only |
| Plan tiers | One App Free, Standard, Custom | Support Team to Suite plans from $19/month |
| Product | CRM, Help deskCovers more | Help desk |
| Free trial length | Not confirmed | 14 days |
| Integrations | Not confirmed | 1,800 |
We earn a commission when you sign up through links on this site. Partner status can affect where a brand appears in our rankings.
Key differences
- Zendesk scores higher overall: 9.4 vs 9.3.
- Free plan: only Odoo.
- Audience: only Odoo offers Beginners.
- Pricing model: only Odoo offers Free plan.
- Product: only Odoo offers CRM.
Our verdict on each
Odoo
Odoo pairs a free plan with a Standard tier at €18.60 per user, which suits small businesses that want CRM and help desk in a single suite. Payroll is included, and the free plan gives One app, unlimited users. Support runs on email and chat.
Zendesk
Zendesk suits small businesses and enterprise support teams that want a broad help desk with a large integration catalog. Entry price is $19 per user, and the trial runs 14 days.
Score breakdown
| Area | Odoo | Zendesk |
|---|---|---|
| Cost | 9.4HigherThe Standard tier starts at €18.60 per user, under the site median of €21.75 and near the CRM median of €21.92. | 9.0Entry price is $19 per user, above the help desk median, and there is no free plan. |
| Offer | 9.0 | 9.8HigherTrial of 14 days plus 1,800 integrations carries the offer score. |
| Trust | 9.4 | Not confirmed |
Positions in our rankings
| Ranking | Odoo | Zendesk |
|---|---|---|
| Help desk software | 15 of 51 | 14 of 51 |
Choosing between them
Pick Odoo if cost, free plan, and product matter most.
Pick Zendesk if offer matter most.
What we checked
Odoo
- odoo.com: 10 facts, checked September 26, 2026
- en.wikipedia.org: 1 fact, checked September 26, 2026
Zendesk
- zendesk.com: 6 facts, checked September 26, 2026
- github.com: 2 facts, checked September 26, 2026
- getmacha.com: 1 fact, checked September 26, 2026
Every fact side by side
| Fact | Odoo | Zendesk |
|---|---|---|
| Audience | Beginners, Small business, EnterpriseCovers more | Small business, Enterprise |
| Pricing model | Free plan, Free trialCovers more | Free trial |
| Legal entity | Odoo S.A. | Not confirmed |
| Headquarters | Belgium | Not confirmed |
| Founded | 2005 | Not confirmed |
| Support channels | Email, Chat | Not confirmed |
Website builders
| Fact | Odoo | Zendesk |
|---|---|---|
| Price from | €18.60 | Not confirmed |
| E-commerce plan price | €14.80 | Not confirmed |
| Builder type | Site, Store | Not confirmed |
Business tools
| Fact | Odoo | Zendesk |
|---|---|---|
| Usage limits | One app free | Not confirmed |
| Tool type | Project management | Not confirmed |
Accounting software
| Fact | Odoo | Zendesk |
|---|---|---|
| Payroll | Included | Not confirmed |
Where each stands against the rest
| Fact | Odoo | Zendesk | Median |
|---|---|---|---|
| Free trial length | Not confirmed | 14 daysat the median | 14 days |
| Integrations | Not confirmed | 1,800highest quarter | 77 |
Median across 81 listed software products.
Pros and cons
Odoo
Pros
- There is a free plan, and it comes with One app, unlimited users, so a small team can start at no charge.
- Payroll is included in the same suite, which saves a separate purchase for teams that need it.
- The Standard tier starts at €18.60 per user, under the CRM median of €21.92.
Cons
- Support runs on email and chat only, with no phone channel listed.
- The free plan covers One app, unlimited users, so adding another app means moving to the Standard tier at €18.60 per user.
- For a help desk alone, the Standard tier at €18.60 per user sits above the €17.10 median.
Zendesk
Pros
- A free trial of 14 days matches the help desk median of 14 days, so evaluation time is not shorter than typical.
- 1,800 integrations give a broad connector range, more than most help desks at this entry price.
- Plans run across Support Team to Suite plans from $19/month, covering both small teams and larger support organisations in one product.
Cons
- There is a free plan: no, and no free plan, trial only confirms trial only, so nothing carries over after the trial ends.
- Entry price of $19 per user sits above the €17.10 median for help desks and above €9 from Monday.com.
- With no free plan, a small team that only needs a shared inbox pays from the first seat rather than starting at no cost.
Who each suits
Odoo
Who it suits
- Small businesses that want CRM and help desk handled together, since crm and help desk covers both.
- Teams that want payroll in the same product, since payroll is included.
- Businesses of the kind beginners, small business and enterprise names, from beginners to enterprise teams.
Who should look elsewhere
- Freshsales, if the entry price decides it: it starts at $9 per user.
- Infloww, if a focused CRM is enough: it starts at $40 per user.
- CreatorHero, if you want a dedicated single purpose tool: it starts at $39.99 per user.
Zendesk
Who it suits
- Small businesses that already budget for a paid support desk and can start on a trial
- Enterprise support teams wanting a wide integration catalog inside one product
- Support leads who plan seats carefully because entry price starts above the help desk median
Who should look elsewhere
- Buyers who need a free plan, where HubSpot has one: yes
- Teams on the tightest per user budget, where Monday.com starts at €9
- Small teams wanting a permanently free tier rather than a trial, since no free plan, trial only is trial only
Current offers
Zendesk
Current offer
Free trial
Start your free trial: free trial
Source, checked September 26, 2026
Questions about each
Odoo
What does Odoo cost per user?+
Plans run One App Free, Standard, Custom. The Standard tier starts at €18.60 per user, and the general starting price is €18.60. That sits below the site median of €21.75 and below the CRM median of €21.92.
Is there a free plan, and what does it include?+
Yes, there is a free plan, and it comes with One app, unlimited users. The ceiling sits on apps rather than on seats, so a small team can run the CRM or the help desk at no charge. Past that, the Standard tier at €18.60 per user takes over.
Zendesk
How much does Zendesk cost per user?+
Entry pricing is $19 per user. That figure belongs to the entry plan rather than to the whole range. Support Team to Suite plans from $19/month shows tiers running from Support Team to Suite plans, so higher plans cost more per seat. Cost is driven by how many agents you add, not by the trial length.
Does Zendesk have a free plan?+
There is a free plan: no. no free plan, trial only describes the offering as trial only, so nothing stays free after the evaluation ends. 14 days is the access you get before you choose a paid plan. Buyers who need a lasting free tier should look at HubSpot, which has one.
Other options to compare
Other matchups
Odoo
Zendesk