CM.com review
Updated September 28, 2026 · ForgeCue Editorial Team · Facts checked September 26, 2026
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Our verdict
CM.com suits small businesses and enterprise teams that want CRM and a help desk alongside automation and a chatbot from one provider based in the Netherlands. Its Activate plan is €49 at the smaller contact tier and €49 at the larger one, so the rate holds as a list grows.
Key facts
- Best for
- One provider for CRM, help desk, automation and signing in a Netherlands-based suite.
- Price from
- €59 (Source, checked September 26, 2026)
- Free plan
- No (Source, checked September 26, 2026)
- Usage limits
- EUR 1.80 per signed document (Source, checked September 26, 2026)
- Tool type
- Automation, Chatbot (Source, checked September 26, 2026)
- Legal entity
- CM.com International B.V. (Source, checked September 26, 2026)
- Headquarters
- Netherlands (Source, checked September 26, 2026)
- Founded
- 1999 (Source, checked September 26, 2026)
- Support channels
- Help-centre (Source, checked September 26, 2026)
- Audience
- Small business, Enterprise
- Pricing model
- Free trial
- Official website
- cm.com
CRM and helpdesk
- Free plan
- No (Source, checked September 26, 2026)
- Plan tiers
- Activate / Support: Core, Plus, Max (Source, checked September 26, 2026)
- Product
- CRM, Help-desk (Source, checked September 26, 2026)
- Legal entity
- CM.com International B.V. (Source, checked September 26, 2026)
- Headquarters
- Netherlands (Source, checked September 26, 2026)
- Founded
- 1999 (Source, checked September 26, 2026)
- Support channels
- Help-centre (Source, checked September 26, 2026)
- Audience
- Small business, Enterprise
- Pricing model
- Free trial
Email marketing
- Price at 1,000 contacts
- €49 (Source, checked September 26, 2026)
- Price at 10,000 contacts
- €49 (Source, checked September 26, 2026)
- Legal entity
- CM.com International B.V. (Source, checked September 26, 2026)
- Headquarters
- Netherlands (Source, checked September 26, 2026)
- Founded
- 1999 (Source, checked September 26, 2026)
- Support channels
- Help-centre (Source, checked September 26, 2026)
- Audience
- Small business, Enterprise
- Pricing model
- Free trial
Pros and cons
Pros
- The Activate plan is €49 at the smaller contact tier and €49 at the larger one, so list growth does not change the rate.
- One provider covers crm and help desk and automation and chatbot, so CRM, help desk, automation and a chatbot share a suite.
- Tiers run Activate / Support: Core, Plus, Max, so you can step up inside Activate or Support without changing vendor.
- A trial comes first: the buying model is free trial, so you can test the platform before paying.
Cons
- There is no free plan, so a trial under free trial is the way to look before paying.
- Support runs on help centre only, with no live channel listed alongside it.
- Signature work is metered at EUR 1.80 per signed document, so heavy signing adds up.
Who it suits
- Small businesses that want CRM and a help desk from one established provider.
- Teams that sign documents often and can plan around EUR 1.80 per signed document per document.
Who should look elsewhere
- IFTTT, if you only need simple triggers rather than a full platform: its plans start at $2.99.
- Infloww, when a leaner workflow tool is enough: its price from is $40.
- Shafrik, if its price from of XOF 9,900 suits your budget better than the €59 signing entry point.
Intro and renewal prices
Pricing splits across two product lines. The Activate plan is €49 at the smaller listed contact tier and €49 at the larger one, so the rate does not move with list size. Signing starts at €59 and is metered at EUR 1.80 per signed document per document. Tiers run Activate / Support: Core, Plus, Max. There is no free plan, so entry always means a paid commitment.
The company behind it
CM.com is run by CM.com International B.V., headquartered in the Netherlands, and has been trading since 1999. Its product side covers crm and help desk and its tool types are automation and chatbot. Support is documented through help centre, so self-service documentation is the listed route to answers. The stated audience is small business and enterprise.
How CM.com compares
8.6 vs 8.7- 8.6 vs 9.3
8.6 vs 8.9- 8.6 vs 9.2
- 8.6 vs 9.3
8.6 vs 9.4
8.6 vs 8.5- 8.6 vs 9.2
- 8.6 vs 8.6
- 8.6 vs 8.7
- 8.6 vs 8.0
- 8.6 vs 9.5
8.6 vs 9.4- 8.6 vs 9.3
8.6 vs 9.1
8.6 vs 9.1- 8.6 vs 9.0
8.6 vs 9.0- 8.6 vs 8.9
8.6 vs 8.9
8.6 vs 8.8- 8.6 vs 8.7
8.6 vs 8.5
8.6 vs 8.5
8.6 vs 8.5
8.6 vs 8.5
8.6 vs 8.5
8.6 vs 8.0
8.6 vs 8.0
8.6 vs 8.0
Frequently asked questions
How much does CM.com cost to get started?+
Entry pricing for signing starts at €59, and plans are organised in two lines: Activate / Support: Core, Plus, Max. That lets you step between Core, Plus and Max inside Activate or Support. There is no free plan, so entry always means a paid commitment.
Is there a free plan or a free trial?+
There is no free plan. The buying model is free trial, so a trial is how you test the platform before a paid commitment. Contact tiers, signing tools and the help desk all sit behind that trial, and support runs through help centre while you decide.
How much does the Activate plan cost at different contact volumes?+
The Activate plan is €49 at the smaller listed contact tier and €49 at the larger one. The rate does not climb as the list grows, which makes spend easy to model before you commit. Tiers within Activate / Support: Core, Plus, Max let you change level later.
How is e-signature priced?+
Signing is charged as you use it, at EUR 1.80 per signed document per document signed, with the line starting at €59. Heavy signing therefore costs more than light signing on the same plan, since the meter is per document rather than a flat bundle.
Who is CM.com built for?+
The stated audience is small business and enterprise, so both smaller businesses and larger organisations are in scope. Pricing suits teams that can plan around €49 on the Activate plan and metered signing at EUR 1.80 per signed document per document. Buyers wanting a free plan will not find one.
Where is CM.com based and who runs it?+
The company is run by CM.com International B.V. and is headquartered in the Netherlands, listed as NL. It has been trading since 1999, and the euro denominated prices behind €59 come from that base.
How do I get help from CM.com?+
Support is listed as help centre, so written documentation is the published route to answers. No live chat or phone line is named alongside it. For a platform covering crm and help desk, that is worth checking against your own support needs before you sign.
Sources
- cm.com/about-cm checked September 26, 2026
Backs: Founded, Headquarters, Tool type
“1999 Founded”
- cm.com/en-gb/about-cm checked September 26, 2026
Backs: Product
“empowers marketing, sales, and customer support teams to automate interactions”
- cm.com/en-gb/app/legal/legacy checked September 26, 2026
Backs: Legal entity
“CM.com International B.V. Konijnenberg 30 4825 BD Breda Netherlands”
- cm.com/en-gb/pricing checked September 26, 2026
Backs: Plan tiers
“Core, Plus or Max”
- cm.com/pricing checked September 26, 2026
Backs: Audience
“Simple and flexible pricing options for any business need, from start-ups to enterprises”
- cm.com/pricing/activate checked September 26, 2026
Backs: Price at 10,000 contacts, Price at 1,000 contacts
“Core €49 / month Included volume: 10,000 emails / month”
- cm.com/pricing/sign checked September 26, 2026
Backs: Price from, Usage limits
“EUR 59 / month Per-document rate drops as you scale”
- cm.com/sms/sms-gateway-api checked September 26, 2026
Backs: Pricing model
“fully self-service and free trial”
- cm.com/support checked September 26, 2026
Backs: Support channels
“please visit our Knowledge Center”
- softwareadvice.com.au/software/267356/cm-com-communicatio... checked September 26, 2026
Backs: Free plan
“CM.com Communications Platform does not have a free version but does offer a free trial”
Compiled from 10 source pages, checked September 26, 2026. We did not open an account.
Related by the facts
CM.com
One provider for CRM, help desk, automation and signing in a Netherlands-based suite.