Updated October 17, 2026 · ForgeCue Editorial Team
ERAG vs Freshworks
ERAG
Freshworks
Higher score in this comparison
ERAG vs Freshworks: the differences
| Compare | ERAGReviewVisitVisit | FreshworksReviewVisitVisit |
|---|---|---|
| Free plan | No | YesHas it |
| Free trial length | 7 days | 14 daysHigher |
| Plan tiers | Per-GB plus 4 plugins | Growth, Pro, Enterprise |
| Product | CRM | CRM, Help deskCovers more |
| Integrations | 24 | Not confirmed |
| Compliance certifications | Not confirmed | SOC 2 Type 2, ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 1 Type 2, SOC 3 |
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Key differences
- Freshworks scores higher overall: 9.4 vs 8.9.
- Free plan: only Freshworks.
- Free trial length is higher at Freshworks: 14 days vs 7 days.
- Support channels: only Freshworks offers Phone.
- Audience: only Freshworks offers Small business.
- Pricing model: only Freshworks offers Free plan.
- Product: only Freshworks offers Help desk.
Our verdict on each
ERAG
ERAG suits enterprise teams that want chatbot plus automation with CRM support on web and iOS, starting at entry pricing of $1.99 under Per-GB plus 4 plugins. You get trial access for 7 with usage capped at 100 MB free for 7 days and support through email and help centre plus help centre guidance.
Freshworks
Freshworks focuses on AI powered customer support and employee service software built around automated workflows. It is a software provider for agile enterprises and growing teams that want employee and customer requests handled on one shared platform across IT and business functions with less friction.
Score breakdown
| Area | ERAG | Freshworks |
|---|---|---|
| Cost | 8.9Entry pricing at $1.99 with trial coverage for 7 keeps initial spend low for enterprise evaluation. | 9.3Higher |
| Offer | 8.8Chatbot plus automation scope with CRM ability and 24 linked through 100 MB free for 7 days shapes practical utility. | 9.4Higher |
| Trust | Not confirmed | 9.7 |
Licences and countries
| Country | ERAG | Freshworks |
|---|---|---|
| Headquarters | Not confirmed | United States |
Where these facts come from
ERAG
- erag.one: 8 facts, checked September 28, 2026
Freshworks
- freshworks.com: 10 facts, checked September 29, 2026
- trust.freshworks.com: 1 fact, checked September 29, 2026
How they place
| Ranking | ERAG | Freshworks |
|---|---|---|
| CRM software | 3 of 161 | 5 of 161 |
Every fact side by side
| Fact | ERAG | Freshworks |
|---|---|---|
| Audience | Enterprise | Small business, EnterpriseCovers more |
| Pricing model | Free trial | Free plan, Free trialCovers more |
| Legal entity | Not confirmed | Freshworks Inc. |
| Headquarters | Not confirmed | United States |
| Founded | Not confirmed | 2010 |
| Support channels | Email, Help centre | Email, Phone, Help centreCovers more |
Accounting software
| Fact | ERAG | Freshworks |
|---|---|---|
| Price from | $1.99 | Not confirmed |
| Payroll | Included | Not confirmed |
| Bank feeds | Yes | Not confirmed |
| Platforms | Web, iOS | Not confirmed |
Where each stands against the rest
| Fact | ERAG | Freshworks | Median |
|---|---|---|---|
| Free trial length | 7 dayslowest quarter | 14 daysat the median | 14 days |
| Integrations | 24below the median | Not confirmed | 77 |
Median across 81 listed software products.
Pros and cons
ERAG
Pros
- Entry pricing at $1.99 under Per-GB plus 4 plugins keeps initial outlay modest for enterprise evaluation.
- Trial access for 7 lets you review behavior before committing, which is helpful alongside usage capped at 100 MB free for 7 days.
- Usage capped at 100 MB free for 7 days gives you a defined allowance to structure pilot workloads and storage expectations.
Cons
- There is no free plan, so you must move to paid access after trial coverage for 7 ends.
- Trial coverage for 7 is shorter than the typical trial length seen across many listings at 14, which limits evaluation time.
- Support runs on email and help centre only, so you will not find chat or phone assistance in the listed channels.
Freshworks
Pros
- Combines customer support and employee service on shared AI workflows
- Covers email, chat, messaging and voice with unified customer context
- Extends the same platform to HR, Finance and Legal teams
Cons
- Narrow focus on service operations rather than broad business software
- Built for agile enterprises at scale, less simple for tiny teams
Who each suits
ERAG
Who it suits
- Enterprise teams testing chatbot plus automation with CRM coverage will find ERAG relevant, while HubSpot may suit those prioritizing a free plan over trial based entry.
- Cost aware evaluators comparing entry points will find ERAG entry pricing at $1.99 useful against Bitbucket entry pricing at $3.65 and Marmin AI entry pricing at $0.05.
Who should look elsewhere
- Teams seeking a lasting free tier should consider HubSpot, which provides a free plan while ERAG has no free plan and relies on trial access for 7.
- Teams wanting phone or chat assistance should consider Bitbucket alternatives or broader support lineups, since ERAG support runs on email and help centre only.
Freshworks
Who it suits
- Agile enterprises coordinating IT and customer support
- Business teams sharing one employee service platform
- Support leaders seeking round the clock automated assistance
Who should look elsewhere
- Teams needing tools outside service and support operations
Country by country
| Country | ERAG | Freshworks |
|---|---|---|
| Australia | No | Yes |
| France | No | Yes |
| Germany | No | Yes |
| India | No | Yes |
| Netherlands | No | Yes |
| United Kingdom | No | Yes |
| United States | No | Yes |
Questions about each
ERAG
What does ERAG cost at entry?+
Entry pricing sits at $1.99 under Per-GB plus 4 plugins. You pay on a Per-GB basis plus plugins, so your total will depend on consumption and selected addons rather than a flat seat fee.
Does ERAG offer a free plan?+
There is no free plan. You receive trial access for 7, after which you select paid access under Per-GB plus 4 plugins if you wish to continue using the service.
Freshworks
What does Freshworks provide?+
Freshworks provides AI powered software for customer service and employee service. It supports scalable experiences intended to boost productivity, streamline operations and drive growth. The focus is coordinated support across customer and employee requests.
How does Freshworks support customer conversations?+
Freshworks supports conversations across email, chat, messaging and voice. Agents work from a unified view of customer history and context. The workspace is designed to help teams resolve questions faster and prioritize important work.