Updated October 18, 2026 · ForgeCue Editorial Team
EngageBay vs ERAG
EngageBay
Higher score in this comparison
ERAG
Where EngageBay and ERAG differ
| Compare | EngageBayReviewVisitVisit | ERAGReviewVisitVisit |
|---|---|---|
| Free plan | YesHas it | No |
| Plan tiers | Free, Basic, Growth, Pro | Per-GB plus 4 plugins |
| Integrations | 250Higher | 24 |
| Product | CRM, Help deskCovers more | CRM |
| Price per user from | $14.99 | Not confirmed |
| Free plan limits | 250 contacts, up to 15 users | Not confirmed |
| Free trial length | Not confirmed | 7 days |
| Compliance certifications | GDPR, DPF | Not confirmed |
We earn a commission when you sign up through links on this site. Partner status can affect where a brand appears in our rankings.
Key differences
- EngageBay scores higher overall: 9.4 vs 8.9.
- Free plan: only EngageBay.
- Integrations is higher at EngageBay: 250 vs 24.
- Support channels: only EngageBay offers Chat, Phone.
- Audience: only EngageBay offers Small business, Beginners.
- Audience: only ERAG offers Enterprise.
- Pricing model: only EngageBay offers Free plan.
- Pricing model: only ERAG offers Free trial.
- Product: only EngageBay offers Help desk.
Our verdict on each
EngageBay
EngageBay suits small businesses and beginners seeking CRM and help-desk tools with a free entry point. Its free plan allows 250 contacts, up to 15 users, giving a clear starting check on contact and user allowances before reviewing paid tiers for your growing team.
ERAG
ERAG suits enterprise teams that want chatbot plus automation with CRM support on web and iOS, starting at entry pricing of $1.99 under Per-GB plus 4 plugins. You get trial access for 7 with usage capped at 100 MB free for 7 days and support through email and help centre plus help centre guidance.
Score breakdown
| Area | EngageBay | ERAG |
|---|---|---|
| Cost | 9.7HigherEngageBay lists a per-user starting price of $14.99. | 8.9Entry pricing at $1.99 with trial coverage for 7 keeps initial spend low for enterprise evaluation. |
| Offer | 9.5HigherEngageBay lists CRM and help-desk coverage as CRM and help desk. | 8.8Chatbot plus automation scope with CRM ability and 24 linked through 100 MB free for 7 days shapes practical utility. |
| Trust | 8.3EngageBay lists compliance coverage as GDPR and DPF. | Not confirmed |
Availability and regulation
| Country | EngageBay | ERAG |
|---|---|---|
| Headquarters | United States | Not confirmed |
If neither fits
Pipedrive has integrations at 500, against 250 for EngageBay and 24 for ERAG.
Pipedrive reviewWhat we checked
EngageBay
- engagebay.com: 13 facts, checked September 28, 2026
ERAG
- erag.one: 8 facts, checked September 28, 2026
How they place
| Ranking | EngageBay | ERAG |
|---|---|---|
| CRM software | 2 of 161 | 3 of 161 |
Every fact side by side
| Fact | EngageBay | ERAG |
|---|---|---|
| Audience | Small business, Beginners | Enterprise |
| Pricing model | Free plan | Free trial |
| Legal entity | EngageBay Inc. | Not confirmed |
| Headquarters | United States | Not confirmed |
| Founded | 2017 | Not confirmed |
| Support channels | Email, Chat, Phone, Help centreCovers more | Email, Help centre |
Email marketing
| Fact | EngageBay | ERAG |
|---|---|---|
| Price at 1,000 contacts | $64.99 | Not confirmed |
| Price at 10,000 contacts | $119.99 | Not confirmed |
Accounting software
| Fact | EngageBay | ERAG |
|---|---|---|
| Price from | Not confirmed | $1.99 |
| Payroll | Not confirmed | Included |
| Bank feeds | Not confirmed | Yes |
| Platforms | Not confirmed | Web, iOS |
Where each stands against the rest
| Fact | EngageBay | ERAG | Median |
|---|---|---|---|
| Price per user from | $14.99lowest quarter | Not confirmed | $25 |
| Free trial length | Not confirmed | 7 dayslowest quarter | 14 days |
| Integrations | 250above the median | 24below the median | 77 |
Median across 81 listed software products.
Pros and cons
EngageBay
Pros
- The listed allowances of 250 contacts, up to 15 users give you a clear free entry point to review contacts and users before paying.
- The listed total of 250 integrations helps you judge how EngageBay might sit alongside tools you already use.
- Contact based pricing at $64.99 and $119.99 gives you separate listed points for larger contact needs.
Cons
- The included allowances are capped at 250 contacts, up to 15 users, so a growing list or a larger team may need to look beyond the entry allowances.
- EngageBay at $14.99 is higher than Nutshell at $13, which matters when you compare per-user starting prices.
ERAG
Pros
- Entry pricing at $1.99 under Per-GB plus 4 plugins keeps initial outlay modest for enterprise evaluation.
- Trial access for 7 lets you review behavior before committing, which is helpful alongside usage capped at 100 MB free for 7 days.
- Usage capped at 100 MB free for 7 days gives you a defined allowance to structure pilot workloads and storage expectations.
Cons
- There is no free plan, so you must move to paid access after trial coverage for 7 ends.
- Trial coverage for 7 is shorter than the typical trial length seen across many listings at 14, which limits evaluation time.
- Support runs on email and help centre only, so you will not find chat or phone assistance in the listed channels.
Who each suits
EngageBay
Who it suits
- Small businesses comparing CRM and help-desk options, with EngageBay listing coverage as CRM and help desk.
- Beginners wanting a free entry point with stated allowances of 250 contacts, up to 15 users and audience focus of small business and beginners.
- Teams that value many connections alongside clear tiers, with 250 integrations and Free, Basic, Growth, Pro.
Who should look elsewhere
- If a lower listed per-user starting price is your main concern, check Nutshell at $13 against EngageBay at $14.99.
- If your contact base already exceeds the free allowances of 250 contacts, up to 15 users, compare Bumpa and Dolisoft before settling on EngageBay.
ERAG
Who it suits
- Enterprise teams testing chatbot plus automation with CRM coverage will find ERAG relevant, while HubSpot may suit those prioritizing a free plan over trial based entry.
- Cost aware evaluators comparing entry points will find ERAG entry pricing at $1.99 useful against Bitbucket entry pricing at $3.65 and Marmin AI entry pricing at $0.05.
Who should look elsewhere
- Teams seeking a lasting free tier should consider HubSpot, which provides a free plan while ERAG has no free plan and relies on trial access for 7.
- Teams wanting phone or chat assistance should consider Bitbucket alternatives or broader support lineups, since ERAG support runs on email and help centre only.
Questions about each
EngageBay
What is EngageBay's per-user starting price?+
EngageBay lists a per-user starting price of $14.99. That figure describes the entry per-user price and sits alongside separate contact based prices. Check which pricing basis matches the option you are reviewing so you compare matching measures.
What does EngageBay charge at the lower listed contact volume?+
For the lower listed contact volume, EngageBay gives a price of $64.99. This is a contact based price, separate from the per-user starting price of $14.99. Confirm whether you are comparing contact pricing or per-user pricing before deciding.
ERAG
What does ERAG cost at entry?+
Entry pricing sits at $1.99 under Per-GB plus 4 plugins. You pay on a Per-GB basis plus plugins, so your total will depend on consumption and selected addons rather than a flat seat fee.
Does ERAG offer a free plan?+
There is no free plan. You receive trial access for 7, after which you select paid access under Per-GB plus 4 plugins if you wish to continue using the service.