Hiver review
Updated September 30, 2026 · ForgeCue Editorial Team · Facts checked September 30, 2026
We earn a commission when you sign up through links on this site. Partner status can affect where a brand appears in our rankings.
Our verdict
Hiver suits small businesses that want a well connected help desk with strong compliance cover rather than the cheapest seat. It starts at $35 per user on the entry tier, sits well above BoldDesk and ClearCRM on price, and offers a 7 day trial instead of a free plan.
Key facts
- Best for
- Small-business help desks that put integration breadth and compliance cover ahead of the cheapest seat.
- Price per user from
- $35 (Source, checked September 30, 2026)
- Free plan
- No (Source, checked September 30, 2026)
- Free trial length
- 7 days (Source, checked September 30, 2026)
- Plan tiers
- Growth, Pro, Elite (Source, checked September 30, 2026)
- Integrations
- 1,000 (Source, checked September 30, 2026)
- Product
- Help-desk (Source, checked September 30, 2026)
- Compliance certifications
- GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA (Source, checked September 30, 2026)
- Legal entity
- Hiver, Inc. (Source, checked September 30, 2026)
- Support channels
- Email, Chat, Help-centre (Source, checked September 30, 2026)
- Audience
- Small business
- Pricing model
- Free trial
- Official website
- hiverhq.com
Pros and cons
Pros
- 1,000 listed integrations give a small team plenty of ways to connect the help desk to tools it already runs.
- The certification set, GDPR, SOC 2 Type II and ISO 27001, covers privacy, security and health data standards under one vendor.
- The Growth, Pro, Elite ladder lets a team enter at the bottom plan and step up as ticket volume grows.
- A 7 day trial gives a short, defined way to test the paid tiers on real workloads.
Cons
- There is no free plan, so any use starts as a paid subscription; HubSpot offers a free plan for teams that want to get going at no cost.
- The entry price of $35 per user is the highest of the three options here, above BoldDesk at $24.80 and ClearCRM at $3.80.
- Support runs on email, chat and help centre, with no phone channel listed for teams that handle urgent issues by voice.
- The 7 day trial is shorter than the 14 day median across the help desks ranked here.
Ready to try Hiver?
Scored 9.1 / 10 by ForgeCue.
Who it suits
- Small businesses that need a shared help desk with heavy integration needs and room to move up the Growth, Pro, Elite ladder.
- Teams in regulated sectors that need GDPR, SOC 2 Type II and ISO 27001 on file.
- Buyers who prefer a short defined trial over a permanent free tier, since the trial runs 7 days.
Who should look elsewhere
- Teams on a tight budget, who will find ClearCRM at $3.80 per user cheaper to start on.
- Anyone who wants a free tier rather than a trial, who should look at HubSpot, which has a free plan.
- Support teams that need phone as a standard route, since support runs on email, chat and help centre only.
What you get free
There is no free plan at Hiver, so nothing in the product stays available once a trial ends. The entry point is a 7 day trial that runs on the paid tiers, which suits a small team able to judge the shared inbox on genuine tickets. Anyone who wants a permanent free tier should start with a different product.
Core features
Hiver sets out Growth, Pro, Elite as the plan ladder, so a team can enter at the bottom plan and step up later instead of buying the top tier on day one. The wider part of the offer is connectivity: 1,000 integrations are listed, enough to place the help desk beside existing mail and work tools rather than away from them.
Intro and renewal prices
Hiver prices per user and publishes a single starting figure of $35. No separate introductory rate or renewal figure is listed, so the entry price is the one to build a budget around rather than a stepping stone to something cheaper. Teams watching spend closely should compare ClearCRM and BoldDesk first, and remember there is no free plan to fall back on, only a 7 day trial.
The company behind it
The service is provided by Hiver, Inc., the company named in the terms. Support runs on email, chat and help centre, so help comes by email, chat or through the help centre rather than by phone. For a business committing several seats, that pairing of a named legal entity and documented support routes is the practical part to check before signing.
How Hiver compares
9.1 vs 8.7
9.1 vs 8.9
9.1 vs 9.4- 9.1 vs 9.4
9.1 vs 8.9
9.1 vs 9.3
9.1 vs 9.3
9.1 vs 9.1
9.1 vs 8.9
9.1 vs 8.5- 9.1 vs 8.5
9.1 vs 8.0
Frequently asked questions
Does Hiver have a free plan?+
Hiver does not offer a free plan, so nothing stays available at no cost once a trial ends. The way in is a 7 day trial that runs on the paid tiers, with billing at $35 per user once you decide to continue. HubSpot is the option here with a free plan.
How much does Hiver cost per user?+
Hiver charges per user, with the entry rate at $35. That single starting figure is the number to build a seat budget around, and no discounted first period is listed to soften it. For scale, BoldDesk starts at $24.80 and ClearCRM at $3.80 per user.
What plans does Hiver offer?+
Hiver runs Growth, Pro, Elite as the plan ladder. Growth is the entry plan and carries the published starting price, with Pro and Elite above it for teams that need more capacity or tighter controls. Only the entry price is published, so the cost of the higher tiers is worth confirming before a larger rollout.
What certifications does Hiver hold?+
Hiver holds GDPR, SOC 2 Type II and ISO 27001. That set spans privacy rules, a security audit standard and a health data standard in a single vendor, which is the first thing buyers in regulated industries check. It is a certification list rather than a statement about data residency or hosting location.
What can Hiver connect to?+
The integration directory lists 1,000 integrations, which is the strongest part of the offer for a small team already running other tools. It lets the help desk sit alongside existing mail and work tools instead of standing apart from them. Hiver is built as a help desk, so the catalogue is centred on support work.
How do I get support from Hiver?+
Support runs on email, chat and help centre, so you reach the team by email, live chat or through the help centre. No phone channel is listed, which matters for teams that move urgent issues by voice. A business that needs voice as a standard route may prefer a different product.
Who is behind Hiver?+
The service is provided by Hiver, Inc., the company named in the terms. Knowing which entity stands behind the product matters when a business signs for a subscription covering several seats. The same operator runs the support channels listed for the service.
Is Hiver aimed at small businesses?+
Yes, Hiver is aimed at small business, and its per user pricing is shaped for a team of that size rather than an enterprise rollout. It sits in the same help desk group as ClearCRM and BoldDesk but starts higher on price than either. Teams wanting a permanent free tier will find more choice elsewhere.
Sources
- hiverhq.com checked September 30, 2026
Backs: Product
“The agentic omnichannel customer service platform”
- hiverhq.com/integrations checked September 30, 2026
Backs: Integrations
“explore 1,000+ integrations”
- hiverhq.com/pricing/hiver-omni checked September 30, 2026
Backs: Audience, Compliance certifications, Free plan, Free trial length, Pricing model, Plan tiers, Price per user from, Support channels
“Ideal for small teams to deliver effortless, multi-channel support.”
- hiverhq.com/terms checked September 30, 2026
Backs: Legal entity
“entered into by and between Hiver, Inc.”
Compiled from 4 source pages, checked September 30, 2026. We did not open an account.
Not confirmed yet: Free plan limits.
Related by the facts
Hiver
Small-business help desks that put integration breadth and compliance cover ahead of the cheapest seat.