Pipedrive review

Entry price per user is €14. Pipedrive lists Lite, Growth, Premium, Ultimate as its paid tiers, so the figure you pay depends on which tier a team starts on and later moves to. Budget for the step up as the team grows rather than treating the entry figure as fixed.

Free plan is no. The only no cost route in is a 14 day free trial. Teams that need something to keep running after a trial window closes have to move onto a paid tier, and a trial is a poor substitute for a permanent free plan in a small shop.

The trial runs 14 days, which matches the median trial length of 14 across the tools listed on ForgeCue. That is a full working period to set up a pipeline and judge the Lite, Growth, Premium, Ultimate tiers, but a short one to settle a long term purchase.

Pipedrive is aimed at small business, and the fit line is sales pipeline work rather than a general business suite. Teams that live in their pipeline and want a simple deal flow will find it familiar, while those looking for broad operational coverage will want to look wider.

At €14 per user, Pipedrive sits below the category median of €21.92. It is not the cheapest option here, though, since Freshsales lists $9 per user, and the gap between Pipedrive and Infloww at $40 is worth weighing against the features each includes.

Support runs on email, chat and phone, which covers live and self serve routes for a small team. There is no community channel in that list, so teams that rely on peer answers rather than official support should think twice.

The catalogue runs to 500 integrations, which is wide enough to cover common small business tools without custom work. Pipedrive Inc is the listed legal entity behind the product, founded in 2010 and headquartered in the United States.

Pipedrive scores 6.3 overall, with 6.6 for cost and 6 for offer. On price per user it ranks 13 out of 61 brands, so cost is the stronger of the two parts rather than the offer itself.