Keeping review
Updated September 28, 2026 · ForgeCue Editorial Team · Facts checked September 26, 2026
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Our verdict
Keeping suits small businesses that want a help desk with a trial rather than a permanent free tier. Essentials starts at $19 per user, and the plan set runs Essentials, Advanced, HIPAA, so a HIPAA plan sits within the same list.
Key facts
- Best for
- Small businesses that want a help desk with a trial and no permanent free plan.
- Price per user from
- $19 (Source, checked September 26, 2026)
- Free plan
- No (Source, checked September 26, 2026)
- Free trial length
- 14 days (Source, checked September 26, 2026)
- Plan tiers
- Essentials, Advanced, HIPAA (Source, checked September 26, 2026)
- Product
- Help-desk (Source, checked September 26, 2026)
- Headquarters
- United States (Source, checked September 26, 2026)
- Founded
- 2016 (Source, checked September 26, 2026)
- Support channels
- Email, Help-centre (Source, checked September 26, 2026)
- Audience
- Small business
- Pricing model
- Free trial
- Official website
- keeping.com
Pros and cons
Pros
- A 14 day trial under the free trial model (free trial) gives teams room to test the help desk before paying.
- Essentials starts at $19 per user, and Keeping ranks 19 of 61 brands tracked on that measure.
- The tier list is Essentials, Advanced, HIPAA, so a HIPAA plan is reachable without a long upgrade ladder.
- Support covers email and a help centre (email and help centre), the most common routes in this group.
Cons
- There is no free plan, and 76.5% of help desks here lack one either.
- Support runs on email and help centre only, so urgent issues wait on email.
- Essentials at $19 per user sits above Monday.com at €9 and HansaWorld at $10.
Who it suits
- Small businesses (small business) that want to test before paying.
- Teams needing a help desk (help desk) that can reach a HIPAA tier without changing tools (Essentials, Advanced, HIPAA).
- US buyers (US) who are happy with support by email and a help centre (email and help centre).
Who should look elsewhere
- HubSpot buyers who want a free plan from the outset, since HubSpot has one and Keeping does not.
- Monday.com shoppers chasing the lowest entry price, as Monday.com starts at €9.
- HansaWorld users who want a lower per user starting point, $10.
Free plan and trial
Keeping has no free plan, so there is no free tier to keep once a trial ends. Access starts with a trial of 14 days. Teams weighing a help desk on price alone should treat the trial as a way to size the product, and plan on paying for a plan from the outset.
How Keeping compares
8.9 vs 8.7
8.9 vs 8.9
8.9 vs 9.4- 8.9 vs 9.4
8.9 vs 8.9
8.9 vs 9.3
8.9 vs 9.3
8.9 vs 9.1
8.9 vs 8.9
8.9 vs 8.5- 8.9 vs 8.5
8.9 vs 8.0
Frequently asked questions
Does Keeping have a free plan?+
Keeping has no free plan. Its model is a free trial of 14 days, and only 76.5% of the help desks here carry a free tier. That suits teams ready to pay once the trial runs out, and rules Keeping out for anyone budgeting around a permanent no cost option.
How much does Keeping cost per user?+
Essentials starts at $19 per user, and the other tiers, Essentials, Advanced, HIPAA, sit above it. On price per user from, Keeping ranks 19 out of 61 brands tracked here, with a site median of €21.75.
Which plans does Keeping offer?+
Keeping lists Essentials, Advanced, HIPAA. Essentials is the entry plan, priced from $19 per user, and Advanced and HIPAA sit above it. The short tier list keeps the upgrade path brief once a team outgrows Essentials.
Who is Keeping built for?+
Keeping targets small business, the most common audience in this group (94.5%). It is a help desk (help desk) from a US company (US) founded in 2016, and large enterprise buyers make up a smaller share of that audience (48.8%).
What support does Keeping give?+
Support runs on email and help centre, so questions travel by email or through the help centre. Live chat and phone are not part of the listed channels, which matters for teams expecting an agent on a call during an outage.
How long is the Keeping free trial?+
The trial runs 14 days, in line with the common trial length in this group (14). That is enough time to load a queue and try Essentials at $19 per user before a paid decision.
Is Keeping cheaper than Monday.com?+
Essentials starts at $19 per user, while Monday.com starts at €9 and HansaWorld at $10. Keeping also rules out a free plan, where HubSpot has one, so entry price is only part of the comparison.
Sources
- keeping.com checked September 26, 2026
Backs: Product
“Turn Google Workspace Into Your Team's Help Desk”
- keeping.com/about checked September 26, 2026
Backs: Founded, Headquarters
“Founded in 2016”
- keeping.com/pricing checked September 26, 2026
Backs: Audience, Free plan, Free trial length, Pricing model, Plan tiers, Price per user from, Support channels
“Recommended for small teams”
Compiled from 3 source pages, checked September 26, 2026. We did not open an account.
Not confirmed yet: Free plan limits.
Related by the facts
Keeping
Small businesses that want a help desk with a trial and no permanent free plan.