LiveAgent review
Updated September 28, 2026 · ForgeCue Editorial Team · Facts checked September 26, 2026
We earn a commission when you sign up through links on this site. Partner status can affect where a brand appears in our rankings.
Our verdict
LiveAgent suits small support teams that want a help desk with a trial to test properly. Entry price per user is $19, above the 19 place it takes on that measure, so budget for it at renewal too.
Key facts
- Best for
- Small support teams ready to pay per user for a trial, not a free tier.
- Price per user from
- $19 (Source, checked September 26, 2026)
- Free plan
- No (Source, checked September 26, 2026)
- Free trial length
- 30 days (Source, checked September 26, 2026)
- Plan tiers
- Small business, Medium business, Large business, Enterprise (Source, checked September 26, 2026)
- Product
- Help-desk (Source, checked September 26, 2026)
- Audience
- Small business, Enterprise
- Pricing model
- Free trial
- Official website
- liveagent.com
Pros and cons
Pros
- No free plan, so every cost is known before you commit.
- A free trial of 30 days gives your team time to test the help desk before you pay.
- Four plan tiers, from Small business to Enterprise, cover small business and enterprise.
- Built as a help desk first: help desk.
- Entry price per user of $19 sits under the €43.85 top end of the wider field.
Cons
- There is no free plan, so testing starts on a paid 30 trial.
- Entry price of $19 per user is above the 19 rank it holds on that measure.
- It is priced for small business and enterprise rather than beginners, and HansaWorld starts lower at $10 per user.
- No introductory price is listed alongside $19, so renewal cost is the figure to plan around.
Who it suits
- Small support teams that will pay per user for a trial rather than hunt for a free tier.
- Businesses that need both small business and enterprise options, which Small business, Medium business, Large business, Enterprise covers.
- Teams focused on help desk software, since help desk is the core of the offering.
Who should look elsewhere
- Anyone who wants a free tier, because LiveAgent has no free plan and HubSpot offers one.
- Readers who want the lowest entry price, since Monday.com starts at €9 per user.
- Teams that want an introductory price at entry, since the listed fee is $19.
What you get free
LiveAgent has no free plan, so what you get to try is a free trial. The trial runs for 30, which is longer than the 14 typical of the wider field and at the top of the range most help desks sit in. That gives you a fair window to put your own ticket flow through the tool before you spend anything, and it lines up with the free trial model, since the listed approach is a free trial. If you would rather pay nothing at all, HubSpot is the option here with a free plan, while LiveAgent starts on a trial instead.
Intro and renewal prices
LiveAgent does not offer a free plan, so the trial at 30 days is the only way in before you pay. The entry price per user is $19, and that figure sits higher than the €21.75 median across the wider field, so it lands toward the dear end of the help desk group. The plan tiers are Small business, Medium business, Large business and Enterprise, and the Small business tier is where the entry price sits. Nothing is listed as an introductory discount at sign-up, so treat $19 as the figure to budget at renewal as well as at entry. Monday.com and HansaWorld both start lower per user, at €9 and $10, if the entry price is the deciding factor.
How LiveAgent compares
Frequently asked questions
Does LiveAgent have a free plan?+
There is no free plan at LiveAgent. What is offered instead is a free trial of 30 days, which is a long window compared with the 14 typical across the field. Teams that need a plan at no cost should look at HubSpot, which has one.
How much does LiveAgent cost per user?+
The entry price per user is $19, and it applies to the Small business tier, the first of the Small business, Medium business, Large business, Enterprise on offer. That price is above the €17.10 median for help desk tools, so it is worth checking the total for your seat count before you commit.
Is the price lower for the first term?+
No introductory price is listed next to $19, so the entry figure is the one to plan around. The tiers run Small business, Medium business, Large business, Enterprise, and each step up costs more per user. Budget on the assumption that renewal lands near the entry number rather than lower.
What do I get during the trial?+
The free trial lasts 30, and the product is a help desk, per help desk. Use that window to load your own ticket categories and check how routing behaves with real volume, since the listed approach is a free trial rather than a free plan. Cancel before the trial ends and you pay nothing.
Which sizes of team does LiveAgent suit?+
The audience covers small business and enterprise, and the plan tiers confirm the range: Small business, Medium business, Large business, Enterprise. A handful of agents fits the Small business tier, while larger operations move up through Medium business and Large business. Enterprise is the last tier for custom setups.
How does LiveAgent compare with cheaper help desk tools?+
On entry price it sits at the dearer end. LiveAgent starts at $19 per user, while Monday.com starts at €9 and HansaWorld at $10. HubSpot goes further and offers a free plan, which LiveAgent does not.
Is there a money-back period after I pay?+
Nothing is listed about a money-back period on LiveAgent, so the trial at 30 days is the main window to change your mind. Since there is no free plan, that trial carries more weight here than it would at a product with a permanent free tier.
Can I try LiveAgent on a small team first?+
Yes, the Small business tier is the cheapest way in at $19 per user, and the free trial of 30 days lets you test before paying. Start there, then move up the Small business, Medium business, Large business, Enterprise as your agent count grows. Larger deployments belong on the Enterprise tier.
Sources
- liveagent.com/affiliate-program checked September 26, 2026
Backs: Audience, Product
“helps businesses of all sizes deliver exceptional customer service”
- liveagent.com/pricing checked September 26, 2026
Backs: Free plan, Free trial length, Pricing model, Plan tiers, Price per user from
“30 days free trial”
Compiled from 2 source pages, checked September 26, 2026. We did not open an account.
Not confirmed yet: Free plan limits.