Vellum review
Updated September 28, 2026 · ForgeCue Editorial Team · Facts checked September 26, 2026
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Our verdict
Vellum suits beginners and small businesses that want a chatbot and automation in the same tool, and the free plan lets them start without paying. Paid plans start at $30, which sits above IFTTT on entry cost, and support runs on email, help centre and community.
Key facts
- Best for
- Small businesses that want a chatbot and automation on a free plan.
- Price from
- $30 (Source, checked September 26, 2026)
- Free plan
- Yes (Source, checked September 26, 2026)
- Usage limits
- Base free: 6 GiB storage, pay-as-you-go credits (Source, checked September 26, 2026)
- Tool type
- Chatbot, Automation (Source, checked September 26, 2026)
- Support channels
- Email, Help-centre, Community (Source, checked September 26, 2026)
- Audience
- Beginners, Small business
- Pricing model
- Free plan
- Official website
- vellum.ai
Apps and profiles
- Get the app
- App Store
- Elsewhere
- Xgithub.comdiscord.gg
Pros and cons
Pros
- A free plan is included, so beginners and small business can build a first chatbot before paying anything.
- Chatbot and automation sit in the same product, per chatbot and automation.
- Usage limits are given as Base free: 6 GiB storage, pay-as-you-go credits, so running costs are easier to plan.
- Help is available on email, help centre and community, with written answers and email.
Cons
- Support runs on email, help centre and community only, so every question is handled in writing rather than live.
- The entry price of $30 is well above IFTTT at $2.99.
- The stated audience is beginners and small business, so enterprise buyers get little to judge fit by.
Who it suits
- Beginners and small businesses, the stated audience of beginners and small business.
- Teams that want a chatbot and automation together, per chatbot and automation.
- Readers who want written support by email and a help centre, per email, help centre and community.
Who should look elsewhere
- Budget-first shoppers: IFTTT starts at $2.99.
- Buyers shopping above Vellum's entry point: Infloww is listed at $40.
- Readers comparing outside US dollars: Shafrik is quoted at XOF 9,900.
How Vellum compares
- 9.3 vs 9.3
- 9.3 vs 9.1
9.3 vs 8.7- 9.3 vs 9.2
- 9.3 vs 9.3
9.3 vs 9.4
9.3 vs 8.5- 9.3 vs 9.2
- 9.3 vs 8.7
- 9.3 vs 8.0
- 9.3 vs 9.5
9.3 vs 9.4
9.3 vs 9.4- 9.3 vs 9.3
9.3 vs 9.1
9.3 vs 9.1
9.3 vs 9.1- 9.3 vs 9.0
9.3 vs 9.0- 9.3 vs 8.9
9.3 vs 8.9
9.3 vs 8.8- 9.3 vs 8.7
9.3 vs 8.5
9.3 vs 8.5
9.3 vs 8.5
9.3 vs 8.5
9.3 vs 8.5
9.3 vs 8.0
9.3 vs 8.0
9.3 vs 8.0
Frequently asked questions
What does Vellum cost to start?+
Paid plans start at $30, and the free plan lets a reader try the tool before committing. That entry figure is higher than some automation rivals, so budget for it from the start rather than expecting the cheapest route in.
What does the free plan include?+
The free plan is the main way in, and the stated limits are Base free: 6 GiB storage, pay-as-you-go credits. That means the free tier covers a base allowance of storage, while heavier runs draw on credits you pay for as you go.
What is Vellum used for?+
Vellum covers the chatbot and automation ground in a single product, listed as chatbot and automation. That pairing means the assistant and the workflow around it live in the same place, rather than in a separate assistant and a separate workflow tool.
Who is Vellum built for?+
Vellum targets beginners and small business. That pairing suits a team that wants the chatbot side and the automation side without enterprise contracting, and the free plan means the initial build does not need a purchase order.
How do I get help?+
Support is listed as email, help centre and community. Written answers and a help centre cover most questions before you write in, and email handles the rest. Anyone who needs voice support during an incident should plan for that gap.
How does the entry price compare with other tools?+
Against the rivals here, $30 for Vellum sits above IFTTT at $2.99 and below Infloww at $40. Shafrik is quoted at XOF 9,900, so that comparison runs in another currency rather than in US dollars.
How are usage charges handled?+
Usage is metered rather than flat. The stated terms are Base free: 6 GiB storage, pay-as-you-go credits, so a heavier workload on a paid plan draws on credits, and the entry price of $30 only sets the starting point. Readers should size credit use before they commit.
Sources
- vellum.ai checked September 26, 2026
Backs: Audience, Tool type
“For business or personal”
- vellum.ai/community checked September 26, 2026
Backs: Support channels
“Contact support@vellum.ai; priority support; Docs; Community”
- vellum.ai/docs/pricing checked September 26, 2026
Backs: Free plan, Pricing model, Usage limits
“Base - Free, forever”
- vellum.ai/pricing checked September 26, 2026
Backs: Price from
“$30/mo - Mighty”
Compiled from 4 source pages, checked September 26, 2026. We did not open an account.