Ziqme review
Updated October 12, 2026 · ForgeCue Editorial Team
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Our verdict
Ziqme sells six connected customer communication products covering ticketing, live chat, automated replies, shared information, self service access and automation. For teams that talk to customers, it offers one shared workspace with unified identity, design and billing that keeps chats, answers and follow-up together.
Pros and cons
Pros
- Six products share one workspace, identity, design system and bill.
- Automated assistant passes routine chats to humans with full context attached.
- Every AI answer cites its information source with confidence score.
- No-code automation builder drafts processes from written descriptions.
Cons
- Focused only on customer communication, not broader business software.
- Shared design in nine languages may limit wider localization needs.
Who it suits
- Teams handling live chat and ticket follow-up together
- Businesses wanting shared answers for automated and human support
Who should look elsewhere
- Companies seeking standalone tools outside customer service
Core features
Ziqme brings ticketing, live conversation, automated replies, shared information, self service access and task automation into one connected workspace with fast switching. You can move an unresolved live conversation into ticketing with customer and conversation context attached. The automated assistant resolves routine questions before passing the exchange to a person when judgment matters. Assistants and agents draw on the same information source for consistent answers. The shared answer engine cites the article behind each reply and offers automatic or suggestion only modes with confidence thresholds. Task automation builds routing and escalations through visual nodes and ready made templates.
How Ziqme compares
Frequently asked questions
What products does Ziqme offer?+
Ziqme offers six connected customer communication products covering ticketing, live conversation, automated replies, shared information, self service access and task automation. Each product works independently on its own domain and also shares one workspace, identity and billing. Teams can start with one product and add others as needs grow.
How do Ziqme chat and ticketing work together?+
An unresolved live conversation can move into ticketing with customer and conversation context attached. The automated assistant resolves routine questions and passes the exchange to a person when judgment matters. Assistants and agents use the same information source so customers receive consistent answers.
How does Ziqme AI use the knowledge base?+
Ziqme AI replies from the shared information base through one common answer engine. Every answer includes a cited source article and a confidence score. Organizations can choose automatic sending or suggestion only handling with thresholds and review proposed replies in live conversation.
What automation does Ziqme provide?+
The automation builder handles routing, escalations and repetitive support tasks without code. Teams assemble processes visually from a catalog of defined building blocks or adapt ready made system templates. Users can describe a process in words and receive a draft to refine.
Does Ziqme offer a free trial?+
Ziqme offers a free trial of 14 days. (Source, checked September 26, 2026)
How can I contact Ziqme support?+
Ziqme offers support through Email. (Source, checked September 26, 2026)
Sources
- helpdesk.ziqme.com checked September 26, 2026
Backs: Product
“Powerful ticketing system for managing customer inquiries across all channels”
- helpdesk.ziqme.com/pricing checked September 26, 2026
Backs: Free trial length, Pricing model
“Start your free 14-day trial today”
- ziqme.com/contact checked September 26, 2026
Backs: Support channels
“Email support - support@ziqme.com”
Compiled from 3 source pages, checked October 13, 2026. We did not open an account.
Not confirmed yet: Price per user from, Free plan, Free plan limits.