Updated September 28, 2026 · ForgeCue Editorial Team
BoldDesk vs Monday.com
Monday.com
BoldDesk
Higher score in this comparison
What sets them apart
| Compare | BoldDeskReviewSee alternativesSee alternatives | Monday.comReviewVisitVisit |
|---|---|---|
| Price per user from | $24.80 | €9 |
| Free plan | No | YesHas it |
| Free trial length | 15 daysHigher | 14 days |
| Plan tiers | One plan priced by team size | Free, Basic, Standard, Pro, Enterprise |
| Product | Help desk | CRM, Help deskCovers more |
| Free plan limits | Not confirmed | Up to 2 seats, 3 boards, 3 docs |
| Integrations | Not confirmed | 200 |
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Key differences
- BoldDesk scores higher overall: 9.5 vs 9.1.
- Free plan: only Monday.com.
- Free trial length is higher at BoldDesk: 15 days vs 14 days.
- Support channels: only BoldDesk offers Email, Chat, Phone.
- Founded is lower at BoldDesk: 2001 vs 2012.
- Pricing model: only Monday.com offers Free plan.
- Product: only Monday.com offers CRM.
Our verdict on each
BoldDesk
BoldDesk suits small businesses wanting a single help desk priced by team size, with a free trial rather than a free plan as the way in. The trade-off is cost: the plan starts at $124, well above the help desk median of €17.54.
Monday.com
Monday.com suits small business and enterprise teams, with a plan ladder that starts on a free plan and entry paid seats at €9 per user. The trade-off is breadth: the free tier stops at Up to 2 seats, 3 boards, 3 docs, so growth means moving up the ladder.
Score breakdown
| Area | BoldDesk | Monday.com |
|---|---|---|
| Cost | 9.0Per user entry of $24.80 ranks 32 of 61 brands, and no free plan offsets entry. | 9.5HigherA free plan is listed and a free trial of 14 days precedes the €9 per user entry price. |
| Offer | 9.9Higher | 8.7 |
| Trust | 9.6Higher | 8.8 |
Availability and regulation
| Country | BoldDesk | Monday.com |
|---|---|---|
| Headquarters | United States | Israel |
How they place
| Ranking | BoldDesk | Monday.com |
|---|---|---|
| Help desk software | 15 of 51 | 6 of 51 |
Every fact side by side
| Fact | BoldDesk | Monday.com |
|---|---|---|
| Audience | Small business, Enterprise | Small business, Enterprise |
| Pricing model | Free trial | Free plan, Free trialCovers more |
| Legal entity | Syncfusion Inc. | monday.com Ltd. |
| Headquarters | United States | Israel |
| Founded | 2001Lower | 2012 |
| Support channels | Email, Chat, Phone, Help centreCovers more | Help centre |
Business tools
| Fact | BoldDesk | Monday.com |
|---|---|---|
| Price from | $124 | €9 |
| Usage limits | 500 AI credits per month | Free: up to 2 seats, 3 boards |
| Tool type | Not confirmed | Project management |
Where each stands against the rest
| Fact | BoldDesk | Monday.com | Median |
|---|---|---|---|
| Free trial length | 15 daysabove the median | 14 daysat the median | 14 days |
| Integrations | Not confirmed | 200above the median | 77 |
Median across 81 listed software products.
Pros and cons
BoldDesk
Pros
- Pricing stays simple as the team grows: One plan priced by team size, so agents are added rather than bought by moving between tiers.
- The free trial runs 15 days, a shade above the help desk median of 14.
- Support is wide for the category, reaching email, chat and phone, which pairs phone with a help centre.
Cons
- There is no free plan, which places BoldDesk in the larger group where 76.5%, unlike HubSpot.
- The per user price of $24.80 runs above LiveAgent at $19 and Zendesk at $19.
- Usage is capped at 500 AI credits per month, so teams that lean on AI answers have to watch the allowance.
Monday.com
Pros
- Plan choice is easy to read, since the ladder runs Free, Basic, Standard, Pro, Enterprise from the free tier to an enterprise tier.
- Connection breadth is the strongest argument, with 200 integrations listed for outside tools.
- It covers both CRM and help desk, so sales and support work can share the same workspace.
Cons
- Support runs on help centre only, so a team that wants phone or chat help has to look elsewhere.
- The free plan is a starting point rather than a home, since it allows Up to 2 seats, 3 boards, 3 docs and no more.
- Entry per user is not the lowest on this shortlist, because Freshsales lists $9 against Monday.com's €9.
Who each suits
BoldDesk
Who it suits
- Small businesses that want a dedicated help desk rather than a general business platform
- Support teams that prefer pricing by headcount over a tier ladder
- Teams willing to test on a free trial before committing to a paid plan
Who should look elsewhere
- Anyone starting with no budget at all, since there is no free plan to lean on while HubSpot has one
- Per seat cost watchers, given LiveAgent and Zendesk both start lower at $19 and $19
- Teams wanting a longer operating track record, with the product dating from 2001
Monday.com
Who it suits
- Small businesses that want CRM, help desk and project management in a single workspace.
- Enterprise teams that want a documented path upward, since the plans run Free, Basic, Standard, Pro, Enterprise.
- Teams with a broad tool stack, since 200 integrations are listed.
Who should look elsewhere
- Buyers on the smallest per user budget, since Freshsales lists $9 per user against Monday.com's €9.
- Teams that need live phone or chat support rather than a help centre, who should also weigh CreatorHero at $39.99 and Infloww at $40 per user.
Questions about each
BoldDesk
Does BoldDesk have a free plan?+
No. BoldDesk has no free plan, and that matches the larger group in this category, where 76.5% of help desks charge from the first payment. The only route in is the free trial of 15 days. Teams that want a permanent starting point at no cost should look at HubSpot, which does have a free plan.
How much does BoldDesk cost to start?+
The single plan, priced by team size, starts at $124, and the per user figure runs $24.80. That entry price sits above the help desk median of €17.54 and above the per user median of €17.10, so buyers enter at the dearer end of the field rather than the middle.
Monday.com
How much does Monday.com cost per user?+
Entry pricing starts at €9 per user. A free trial of 14 days comes first, so a team can evaluate the paid tiers without paying, and a free plan is also listed for anyone who would rather not run a trial. The site's median per user entry sits at €21.75, so Monday.com is priced under the middle of the market.
What is included in the Monday.com free plan?+
The free plan is listed, and it allows Up to 2 seats, 3 boards, 3 docs. That covers a short pilot for a small team, and beyond those caps a paid tier is needed. The paid ladder runs Free, Basic, Standard, Pro, Enterprise, so moving up means choosing a tier rather than pricing each area separately.
Other options to compare
Other matchups
Monday.com
BoldDesk