Updated September 28, 2026 · ForgeCue Editorial Team
BoldDesk vs Odoo
BoldDesk
Higher score in this comparison
Odoo
What sets them apart
| Compare | BoldDeskReviewSee alternativesSee alternatives | OdooReviewSee alternativesSee alternatives |
|---|---|---|
| Price per user from | $24.80 | €18.60 |
| Free plan | No | YesHas it |
| Plan tiers | One plan priced by team size | One App Free, Standard, Custom |
| Product | Help desk | CRM, Help deskCovers more |
| Free plan limits | Not confirmed | One app, unlimited users |
| Free trial length | 15 days | Not confirmed |
We earn a commission when you sign up through links on this site. Partner status can affect where a brand appears in our rankings.
Key differences
- BoldDesk scores higher overall: 9.5 vs 9.3.
- Free plan: only Odoo.
- Support channels: only BoldDesk offers Phone, Help centre.
- Founded is lower at BoldDesk: 2001 vs 2005.
- Audience: only Odoo offers Beginners.
- Pricing model: only Odoo offers Free plan.
- Product: only Odoo offers CRM.
Our verdict on each
BoldDesk
BoldDesk suits small businesses wanting a single help desk priced by team size, with a free trial rather than a free plan as the way in. The trade-off is cost: the plan starts at $124, well above the help desk median of €17.54.
Odoo
Odoo pairs a free plan with a Standard tier at €18.60 per user, which suits small businesses that want CRM and help desk in a single suite. Payroll is included, and the free plan gives One app, unlimited users. Support runs on email and chat.
Score breakdown
| Area | BoldDesk | Odoo |
|---|---|---|
| Cost | 9.0Per user entry of $24.80 ranks 32 of 61 brands, and no free plan offsets entry. | 9.4HigherThe Standard tier starts at €18.60 per user, under the site median of €21.75 and near the CRM median of €21.92. |
| Offer | 9.9Higher | 9.0 |
| Trust | 9.6Higher | 9.4 |
Licences and countries
| Country | BoldDesk | Odoo |
|---|---|---|
| Headquarters | United States | Belgium |
What we checked
BoldDesk
- bolddesk.com: 8 facts, checked September 26, 2026
- comparisons.financesonline.com: 1 fact, checked September 26, 2026
- prweb.com: 1 fact, checked September 26, 2026
- slashdot.org: 1 fact, checked September 26, 2026
Odoo
- odoo.com: 10 facts, checked September 26, 2026
- en.wikipedia.org: 1 fact, checked September 26, 2026
How they place
| Ranking | BoldDesk | Odoo |
|---|---|---|
| Help desk software | 12 of 51 | 15 of 51 |
Every fact side by side
| Fact | BoldDesk | Odoo |
|---|---|---|
| Audience | Small business, Enterprise | Beginners, Small business, EnterpriseCovers more |
| Pricing model | Free trial | Free plan, Free trialCovers more |
| Legal entity | Syncfusion Inc. | Odoo S.A. |
| Headquarters | United States | Belgium |
| Founded | 2001Lower | 2005 |
| Support channels | Email, Chat, Phone, Help centreCovers more | Email, Chat |
Business tools
| Fact | BoldDesk | Odoo |
|---|---|---|
| Price from | $124 | €18.60 |
| Usage limits | 500 AI credits per month | One app free |
| Tool type | Not confirmed | Project management |
Website builders
| Fact | BoldDesk | Odoo |
|---|---|---|
| E-commerce plan price | Not confirmed | €14.80 |
| Builder type | Not confirmed | Site, Store |
Accounting software
| Fact | BoldDesk | Odoo |
|---|---|---|
| Payroll | Not confirmed | Included |
Where each stands against the rest
| Fact | BoldDesk | Odoo | Median |
|---|---|---|---|
| Free trial length | 15 daysabove the median | Not confirmed | 14 days |
Median across 81 listed software products.
Pros and cons
BoldDesk
Pros
- Pricing stays simple as the team grows: One plan priced by team size, so agents are added rather than bought by moving between tiers.
- The free trial runs 15 days, a shade above the help desk median of 14.
- Support is wide for the category, reaching email, chat and phone, which pairs phone with a help centre.
Cons
- There is no free plan, which places BoldDesk in the larger group where 76.5%, unlike HubSpot.
- The per user price of $24.80 runs above LiveAgent at $19 and Zendesk at $19.
- Usage is capped at 500 AI credits per month, so teams that lean on AI answers have to watch the allowance.
Odoo
Pros
- There is a free plan, and it comes with One app, unlimited users, so a small team can start at no charge.
- Payroll is included in the same suite, which saves a separate purchase for teams that need it.
- The Standard tier starts at €18.60 per user, under the CRM median of €21.92.
Cons
- Support runs on email and chat only, with no phone channel listed.
- The free plan covers One app, unlimited users, so adding another app means moving to the Standard tier at €18.60 per user.
- For a help desk alone, the Standard tier at €18.60 per user sits above the €17.10 median.
Who each suits
BoldDesk
Who it suits
- Small businesses that want a dedicated help desk rather than a general business platform
- Support teams that prefer pricing by headcount over a tier ladder
- Teams willing to test on a free trial before committing to a paid plan
Who should look elsewhere
- Anyone starting with no budget at all, since there is no free plan to lean on while HubSpot has one
- Per seat cost watchers, given LiveAgent and Zendesk both start lower at $19 and $19
- Teams wanting a longer operating track record, with the product dating from 2001
Odoo
Who it suits
- Small businesses that want CRM and help desk handled together, since crm and help desk covers both.
- Teams that want payroll in the same product, since payroll is included.
- Businesses of the kind beginners, small business and enterprise names, from beginners to enterprise teams.
Who should look elsewhere
- Freshsales, if the entry price decides it: it starts at $9 per user.
- Infloww, if a focused CRM is enough: it starts at $40 per user.
- CreatorHero, if you want a dedicated single purpose tool: it starts at $39.99 per user.
Questions about each
BoldDesk
Does BoldDesk have a free plan?+
No. BoldDesk has no free plan, and that matches the larger group in this category, where 76.5% of help desks charge from the first payment. The only route in is the free trial of 15 days. Teams that want a permanent starting point at no cost should look at HubSpot, which does have a free plan.
How much does BoldDesk cost to start?+
The single plan, priced by team size, starts at $124, and the per user figure runs $24.80. That entry price sits above the help desk median of €17.54 and above the per user median of €17.10, so buyers enter at the dearer end of the field rather than the middle.
Odoo
What does Odoo cost per user?+
Plans run One App Free, Standard, Custom. The Standard tier starts at €18.60 per user, and the general starting price is €18.60. That sits below the site median of €21.75 and below the CRM median of €21.92.
Is there a free plan, and what does it include?+
Yes, there is a free plan, and it comes with One app, unlimited users. The ceiling sits on apps rather than on seats, so a small team can run the CRM or the help desk at no charge. Past that, the Standard tier at €18.60 per user takes over.
Other options to compare
Other matchups
BoldDesk
Odoo