ClearCRM review

Pros and cons

Who it suits

• Small businesses that want CRM and help-desk tools under one vendor
• Beginners who want a free plan to test before paying
• Enterprise teams consolidating several tools into one account

Who should look elsewhere

• Teams that want published renewal prices before signing, where Nutshell is a fairer comparison
• Support-heavy operations needing phone help, since ClearCRM covers email, chat and help centre only
• Buyers who need a locally registered company, given the US entity ClearCRM LLC

Intro and renewal prices

ClearCRM lists a price per user from $3.80, and it sells as Starter Team, Growth Team, Scale Team. So the entry point is a single per-user figure with named tiers above it, which keeps the buying decision narrow. For context, the median entry price across the CRM ranking sits at €24.07, and the help-desk ranking sits at €17.54. ClearCRM's figure lands under both, which is the main reason it ranks at position 3 of the 65 brands compared on this measure. A free plan is also listed, so a team can start at no cost and move up to Starter Team, Growth Team, Scale Team later. The trial runs alongside it, and trials on the wider comparison usually last 14 days. What the pricing page does not set out is the renewal rate. The tiers are named, but the per-user figure is given as a starting price only, so a buyer budgeting beyond the first term has no published number to work from. That matters more here than it would elsewhere, because the entry figure is low enough that a renewal step would change the total materially. Comparing the shape of the offer also matters: this is one product covering both CRM and help desk, so the price covers a wider scope than a CRM alone.

The company behind it

The vendor behind ClearCRM is ClearCRM LLC, registered in the US, and that is the entity a contract sits with. For buyers who need a local registered company in their own market, this is the fact to weigh first, since nothing in the terms points elsewhere. The product itself spans CRM and help desk, so the same vendor covers a CRM and a help desk rather than splitting them across two suppliers. The audience the product is built for runs beginners, small business and enterprise, which tells you the interfaces and feature depth are not aimed at one narrow group. Support reaches customers through email, chat and help centre. That set covers written help and a self-service route, and it is worth noting against the wider field, where phone support is common enough to sit near 55.5% of the brands on record. A help centre is on the more frequent side at 83.6%, so written self-service is the norm buyers here should expect to rely on. The company picture is straightforward: a single US entity, one product line covering two categories, and support delivered online.

How ClearCRM compares

• 

  Riibase

  9.6 vs 8.7
• 

  SparrowDesk

  9.6 vs 8.9
• 

  Freshworks

  9.6 vs 9.4
• E

  EngageBay

  9.6 vs 9.4
• 

  ERAG

  9.6 vs 8.9
• 

  Close

  9.6 vs 9.3
• 

  Pipedrive

  9.6 vs 9.3
• 

  Pubrio

  9.6 vs 9.1
• 

  Brevo

  9.6 vs 8.9
• 

  KrispCall

  9.6 vs 8.5
• MA

  My AskAI

  9.6 vs 8.5
• 

  Apollo.io

  9.6 vs 8.0

Frequently asked questions

Sources

• clearcrm.com checked September 30, 2026

  Backs: Support channels

  “We provide dedicated customer support via chat and email to assist you whenever you need help.”

• clearcrm.com/clearcrm checked September 30, 2026

  Backs: Audience, Product

  “Its flexible configuration makes it suitable for businesses of all sizes, from solopreneurs to enterprise organizations.”

• clearcrm.com/pricing checked September 30, 2026

  Backs: Plan tiers, Price per user from

  “Starter Team ... Growth Team ... Scale Team”

• clearcrm.com/privacy-policy checked September 30, 2026

  Backs: Headquarters

  “ClearCRM is based in the United States.”

• clearcrm.com/terms-of-use checked September 30, 2026

  Backs: Free plan, Legal entity, Pricing model

  “ClearCRM offers free and paid plans.”