Sendcloud review
Updated September 28, 2026 · ForgeCue Editorial Team · Facts checked September 26, 2026
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Our verdict
Sendcloud suits small shops sending parcels in Europe that want shipping automation without a long contract. Entry is €28, and the free plan already covers Up to 20 parcels per month, which is where most side businesses start. Enterprise buyers get the same toolset at a different scale.
Key facts
- Best for
- Small businesses that ship parcels and want shipping automation on a free starting tier.
- Price from
- €28 (Source, checked September 26, 2026)
- Free plan
- Yes (Source, checked September 26, 2026)
- Usage limits
- Up to 20 parcels per month (Source, checked September 26, 2026)
- Free trial length
- 14 days (Source, checked September 26, 2026)
- Integrations
- 100 (Source, checked September 26, 2026)
- Tool type
- Automation (Source, checked September 26, 2026)
- Headquarters
- Netherlands (Source, checked September 26, 2026)
- Founded
- 2012 (Source, checked September 26, 2026)
- Support channels
- Email, Chat, Help-centre (Source, checked September 26, 2026)
- Audience
- Small business, Enterprise
- Pricing model
- Free plan, Free trial
- Official website
- sendcloud.com
Apps and profiles
- Elsewhere
- LinkedInTrustpilot
Pros and cons
Pros
- A free plan is available, so teams can test the workflow before paying anything
- Paid entry is €28, below the category median of €19.65
- 100 integrations connect it to the tools a small shop already runs
- Support runs on email, chat and help centre for every tier, including the free plan
Cons
- The free plan is thin, capped at Up to 20 parcels per month
- Support is limited to email, chat and help centre, with phone unavailable on paid plans
- Entry is higher than cheaper rivals such as $2.99 and $40
Who it suits
- Small businesses in the Netherlands and the wider European market that send parcels regularly
- Sellers moving past manual shipping and wanting the process automated
- Enterprise teams that need shipping handled inside an existing stack
Who should look elsewhere
- Shops on a tight budget that send more than Up to 20 parcels per month and would rather pay nothing
- Buyers wanting phone support, which sits outside email, chat and help centre
- Anyone wanting a cheap generic trigger tool, where $2.99 costs less
How Sendcloud compares
- Sendcloud vs Creao AI9.2 vs 9.3
- 9.2 vs 9.1
9.2 vs 8.7- 9.2 vs 9.2
- 9.2 vs 9.3
9.2 vs 9.4
9.2 vs 8.5- 9.2 vs 9.2
- 9.2 vs 8.7
- 9.2 vs 8.0
- 9.2 vs 9.5
9.2 vs 9.4
9.2 vs 9.4- 9.2 vs 9.3
9.2 vs 9.1
9.2 vs 9.1
9.2 vs 9.1- 9.2 vs 9.0
9.2 vs 9.0- 9.2 vs 8.9
9.2 vs 8.9
9.2 vs 8.8- 9.2 vs 8.7
9.2 vs 8.5
9.2 vs 8.5
9.2 vs 8.5
9.2 vs 8.5
9.2 vs 8.5
9.2 vs 8.0
9.2 vs 8.0
9.2 vs 8.0
Frequently asked questions
How much does Sendcloud cost to start?+
Paid plans start at €28, which is below the automation category median of €19.65. A free plan is also offered, so a small shop can begin at no cost and move up when parcel volume grows.
Is there a free plan and what does it include?+
Yes, a free plan is available alongside a 14 free trial. The free tier is useful for testing, though its usage is capped at Up to 20 parcels per month, so a busy shop will need a paid plan soon.
How many parcels can I send on the free plan?+
Usage on the free plan runs at Up to 20 parcels per month. That suits a small business or a single market. Shops shipping more regularly should look at the paid plan starting at €28.
What tools does Sendcloud connect to?+
Sendcloud lists 100 integrations, so it can slot into the shop, storefront and communication tools already in use. Support is offered through email, chat and help centre rather than a single channel.
Who is Sendcloud built for?+
It is aimed at small businesses and enterprise teams, and it is headquartered in the Netherlands. Small shops sending parcels get the most out of the automation, while larger teams use it inside a wider stack.
Where is Sendcloud based?+
The company is based in the Netherlands, which fits its focus on European parcel shipping. The free plan and the paid tiers are structured for shops operating across European markets rather than a single domestic market.
How long is the free trial?+
The free trial runs for 14, which matches the most common trial length in the automation category at 14. You can also stay on the free plan and keep Up to 20 parcels per month of usage.
Does Sendcloud offer phone support?+
Phone is not among the listed support options. Contact runs on email, chat and help centre, and the help centre carries most self-service answers for teams on every plan including the free one.
Sources
- sendcloud.com checked September 26, 2026
Backs: Audience, Tool type
“Trusted by 30,000+ e-commerce businesses across Europe”
- sendcloud.com/about-us checked September 26, 2026
Backs: Founded, Integrations
“In 2012, three friends, Bas, Rob, and Sabi, ran their own online store”
- sendcloud.com/contact checked September 26, 2026
Backs: Headquarters
“Stadhuisplein 10 5611 EM Eindhoven The Netherlands”
- sendcloud.com/pricing checked September 26, 2026
Backs: Free plan, Free trial length, Pricing model, Price from, Support channels, Usage limits
“EURO 0/mo Start shipping with no courier contract”
Compiled from 4 source pages, checked September 26, 2026. We did not open an account.
Related by the facts
Sendcloud
Small businesses that ship parcels and want shipping automation on a free starting tier.