SendPulse review
Updated October 17, 2026 · ForgeCue Editorial Team
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Our verdict
For multichannel outreach across email and messaging apps, SendPulse is a multichannel marketing automation platform with chatbots, CRM and automated journeys. It suits teams wanting routine replies, targeted follow-up and loyalty outreach managed together in one workspace without stitching separate tools together.
Key facts
- Best for
- Teams uniting email, messaging and customer follow-up
- Free plan limits
- 15000 emails per month (Source, checked September 26, 2026)
- Headquarters
- United States (Source, checked September 26, 2026)
- Founded
- 2015 (Source, checked September 26, 2026)
- Support channels
- Email, Chat, Help-centre, Community (Source, checked September 26, 2026)
- Audience
- Beginners, Small business
- Pricing model
- Free plan
- Official website
- sendpulse.com
CRM and helpdesk
- Price per user from
- $8 (Source, checked September 26, 2026)
- Free plan
- Yes (Source, checked September 26, 2026)
- Free plan limits
- 15000 emails per month (Source, checked September 26, 2026)
- Plan tiers
- Standard, Pro, Enterprise (Source, checked September 26, 2026)
- Product
- CRM (Source, checked September 26, 2026)
- Headquarters
- United States (Source, checked September 26, 2026)
- Founded
- 2015 (Source, checked September 26, 2026)
- Support channels
- Email, Chat, Help-centre, Community (Source, checked September 26, 2026)
- Audience
- Beginners, Small business
- Pricing model
- Free plan
Business tools
- Free plan
- Yes (Source, checked September 26, 2026)
- Usage limits
- 15,000 emails per month (Source, checked September 26, 2026)
- Tool type
- Social, Chatbot (Source, checked September 26, 2026)
- Headquarters
- United States (Source, checked September 26, 2026)
- Founded
- 2015 (Source, checked September 26, 2026)
- Support channels
- Email, Chat, Help-centre, Community (Source, checked September 26, 2026)
- Audience
- Beginners, Small business
- Pricing model
- Free plan
Apps and profiles
Pros and cons
Pros
- Combines email, SMS, web push and chat automation together
- Links campaigns and chats to a shared CRM pipeline
- Chatbots answer routine questions and keep full history
- Built in AI assistant drafts copy and builds chatbot flows
Cons
- Juggling email plus messaging channels takes more initial setup
- Complex customer chats still need handoff to your team
- Broad automation toolkit may feel heavy for very simple outreach
Who it suits
- Teams managing email plus messaging conversations
- Shops encouraging repeat purchases with automated follow-up
Who should look elsewhere
- Senders wanting email alone without messaging automation
What it does well
SendPulse centers on email campaigns with reporting, list management and targeted outreach in one workspace. You can also send SMS for offers and cart recovery, publish web push updates and grow your contact list from messaging and advertising interactions. Chatbots for messaging apps handle daily questions, route complex chats to your team with history intact and log activity. A shared CRM keeps contacts, conversations, assignees and reminders together, while automated pipelines support upsells, repeat purchases and feedback collection.
Messaging services and chatbots
Chatbots run on several well-known messaging services and handle everyday questions without a person on hand. Subscriber details gathered in those conversations sync with the customer relationship system, so every conversation feeds the same pipeline. Leads can also arrive from advertisements that open a conversation, which keeps interest from getting lost. When a conversation becomes complicated, it moves to a team member along with the full history.
One workspace for every channel
Email campaigns, web push messages, text messages and conversation flows share one workspace, so a growing team does not need a separate tool for each channel. Reports for every campaign sit alongside the mailing list, which makes it easier to see which messages drew a response. Automated journeys can be copied for new product lines, so the setup effort grows more slowly than the number of audiences a business reaches.
How SendPulse compares
SendPulse vs Riibase9.2 vs 8.7- 9.2 vs 9.3
9.2 vs 8.9- 9.2 vs 9.2
- 9.2 vs 9.3
9.2 vs 9.4
9.2 vs 8.5- 9.2 vs 9.2
- 9.2 vs 8.6
- 9.2 vs 8.7
- 9.2 vs 8.0
- 9.2 vs 9.5
9.2 vs 9.4- 9.2 vs 9.3
9.2 vs 9.1
9.2 vs 9.1- 9.2 vs 9.0
9.2 vs 9.0- 9.2 vs 8.9
9.2 vs 8.9
9.2 vs 8.8- 9.2 vs 8.7
9.2 vs 8.5
9.2 vs 8.5
9.2 vs 8.5
9.2 vs 8.5
9.2 vs 8.5
9.2 vs 8.0
9.2 vs 8.0
9.2 vs 8.0
Frequently asked questions
What does SendPulse sell?+
SendPulse provides email campaigns plus SMS, web push and automated chat messaging. Your list, messages and reports share one workspace. The goal is steady outreach that guides contacts toward purchase and repeat buying.
Which marketing channels does it cover?+
You can work with email, SMS, web push and automated chat for messaging apps. A customer action can trigger replies across channels in one journey. Your team steps in when a conversation needs human judgment.
How does the CRM work?+
Every contact and conversation lands in a shared CRM with a clear pipeline and assignees. Reminders and chat history stay linked to each customer record. That structure helps your team follow up without losing track of open conversations.
Who is SendPulse made for?+
It works for sellers that talk to customers in several places at once. Stores can recover abandoned carts, share new arrivals and request feedback after purchase. Service teams can answer common questions automatically and keep the full history.
Where is SendPulse based?+
SendPulse is based in United States. (Source, checked September 26, 2026)
When was SendPulse founded?+
SendPulse was founded in 2015. (Source, checked September 26, 2026)
How can I contact SendPulse support?+
SendPulse offers support through Email, Chat, Help-centre, Community. (Source, checked September 26, 2026)
Sources
- sendpulse.com checked September 26, 2026
Backs: Audience, Free plan, Free plan limits, Pricing model, Product, Tool type, Usage limits
“Get started with SendPulse for free”
- sendpulse.com/support checked September 26, 2026
Backs: Support channels
“Help Center - Guides and tutorials for using SendPulse”
- owler.com/company/botworx/competitors checked September 26, 2026
Backs: Founded, Headquarters
“SendPulse was founded in 2015”
- saasworthy.com/product/sendpulse/pricing checked September 26, 2026
Backs: Plan tiers, Price per user from
“Standard at $8.00 per month. - Pro at $9.60 per month”
Compiled from 4 source pages, checked October 17, 2026. We did not open an account.
Not confirmed yet: Price at 1,000 contacts, Price at 10,000 contacts.