Updated October 18, 2026 · ForgeCue Editorial Team
EngageBay vs SendPulse
EngageBay
Higher score in this comparison
SendPulse
What sets them apart
| Compare | EngageBayReviewVisitVisit | SendPulseReviewVisitVisit |
|---|---|---|
| Price per user from | $14.99 | $8Lower |
| Free plan limits | 250 contacts, up to 15 users | 15000 emails per month |
| Plan tiers | Free, Basic, Growth, Pro | Standard, Pro, Enterprise |
| Product | CRM, Help deskCovers more | CRM |
| Integrations | 250 | Not confirmed |
| Compliance certifications | GDPR, DPF | Not confirmed |
Same on both: Free plan (Yes).
We earn a commission when you sign up through links on this site. Partner status can affect where a brand appears in our rankings.
Key differences
- EngageBay scores higher overall: 9.4 vs 9.2.
- Price per user from is lower at SendPulse: $8 vs $14.99.
- Support channels: only EngageBay offers Phone.
- Support channels: only SendPulse offers Community.
- Founded is lower at SendPulse: 2015 vs 2017.
- Product: only EngageBay offers Help desk.
Our verdict on each
EngageBay
EngageBay suits small businesses and beginners seeking CRM and help-desk tools with a free entry point. Its free plan allows 250 contacts, up to 15 users, giving a clear starting check on contact and user allowances before reviewing paid tiers for your growing team.
SendPulse
For multichannel outreach across email and messaging apps, SendPulse is a multichannel marketing automation platform with chatbots, CRM and automated journeys. It suits teams wanting routine replies, targeted follow-up and loyalty outreach managed together in one workspace without stitching separate tools together.
Score breakdown
| Area | EngageBay | SendPulse |
|---|---|---|
| Cost | 9.7EngageBay lists a per-user starting price of $14.99. | Not confirmed |
| Offer | 9.5EngageBay lists CRM and help-desk coverage as CRM and help desk. | 9.7Higher |
| Trust | 8.3HigherEngageBay lists compliance coverage as GDPR and DPF. | 8.1 |
Pick EngageBay if, pick SendPulse if
Pick EngageBay if product matter most.
Pick SendPulse if price per user from matter most.
What it costs in practice
5 users for a year
EngageBay
$899.40
60 × $14.99
SendPulse
$480
60 × $8
SendPulse costs $419.40 less.
Worked out from the stated prices and rates; your own total depends on how you use it. Facts checked September 28, 2026.
Positions in our rankings
| Ranking | EngageBay | SendPulse |
|---|---|---|
| Email marketing software | 2 of 100 | 8 of 100 |
| CRM software | 2 of 161 | 9 of 161 |
Where these facts come from
EngageBay
- engagebay.com: 13 facts, checked September 28, 2026
SendPulse
- sendpulse.com: 6 facts, checked September 26, 2026
- owler.com: 2 facts, checked September 26, 2026
- saasworthy.com: 2 facts, checked September 26, 2026
Every fact side by side
| Fact | EngageBay | SendPulse |
|---|---|---|
| Audience | Small business, Beginners | Beginners, Small business |
| Pricing model | Free plan | Free plan |
| Legal entity | EngageBay Inc. | Not confirmed |
| Headquarters | United States | United States |
| Founded | 2017 | 2015Lower |
| Support channels | Email, Chat, Phone, Help centre | Email, Chat, Help centre, Community |
Email marketing
| Fact | EngageBay | SendPulse |
|---|---|---|
| Price at 1,000 contacts | $64.99 | Not confirmed |
| Price at 10,000 contacts | $119.99 | Not confirmed |
Business tools
| Fact | EngageBay | SendPulse |
|---|---|---|
| Usage limits | Not confirmed | 15,000 emails per month |
| Tool type | Not confirmed | Social, Chatbot |
Where each stands against the rest
| Fact | EngageBay | SendPulse | Median |
|---|---|---|---|
| Price per user from | $14.99lowest quarter | $8lowest quarter | $25 |
| Integrations | 250above the median | Not confirmed | 77 |
Median across 52 listed software products.
Pros and cons
EngageBay
Pros
- The listed allowances of 250 contacts, up to 15 users give you a clear free entry point to review contacts and users before paying.
- The listed total of 250 integrations helps you judge how EngageBay might sit alongside tools you already use.
- Contact based pricing at $64.99 and $119.99 gives you separate listed points for larger contact needs.
Cons
- The included allowances are capped at 250 contacts, up to 15 users, so a growing list or a larger team may need to look beyond the entry allowances.
- EngageBay at $14.99 is higher than Nutshell at $13, which matters when you compare per-user starting prices.
SendPulse
Pros
- Combines email, SMS, web push and chat automation together
- Links campaigns and chats to a shared CRM pipeline
- Chatbots answer routine questions and keep full history
Cons
- Juggling email plus messaging channels takes more initial setup
- Complex customer chats still need handoff to your team
- Broad automation toolkit may feel heavy for very simple outreach
Who each suits
EngageBay
Who it suits
- Small businesses comparing CRM and help-desk options, with EngageBay listing coverage as CRM and help desk.
- Beginners wanting a free entry point with stated allowances of 250 contacts, up to 15 users and audience focus of small business and beginners.
- Teams that value many connections alongside clear tiers, with 250 integrations and Free, Basic, Growth, Pro.
Who should look elsewhere
- If a lower listed per-user starting price is your main concern, check Nutshell at $13 against EngageBay at $14.99.
- If your contact base already exceeds the free allowances of 250 contacts, up to 15 users, compare Bumpa and Dolisoft before settling on EngageBay.
SendPulse
Who it suits
- Teams managing email plus messaging conversations
- Shops encouraging repeat purchases with automated follow-up
Who should look elsewhere
- Senders wanting email alone without messaging automation
Questions about each
EngageBay
What is EngageBay's per-user starting price?+
EngageBay lists a per-user starting price of $14.99. That figure describes the entry per-user price and sits alongside separate contact based prices. Check which pricing basis matches the option you are reviewing so you compare matching measures.
What does EngageBay charge at the lower listed contact volume?+
For the lower listed contact volume, EngageBay gives a price of $64.99. This is a contact based price, separate from the per-user starting price of $14.99. Confirm whether you are comparing contact pricing or per-user pricing before deciding.
SendPulse
What does SendPulse sell?+
SendPulse provides email campaigns plus SMS, web push and automated chat messaging. Your list, messages and reports share one workspace. The goal is steady outreach that guides contacts toward purchase and repeat buying.
Which marketing channels does it cover?+
You can work with email, SMS, web push and automated chat for messaging apps. A customer action can trigger replies across channels in one journey. Your team steps in when a conversation needs human judgment.