Updated October 18, 2026 · ForgeCue Editorial Team
EngageBay vs Pipedrive
EngageBay
Higher score in this comparison
Pipedrive
What sets them apart
| Compare | EngageBayReviewVisitVisit | PipedriveReviewVisitVisit |
|---|---|---|
| Price per user from | $14.99 | €14 |
| Free plan | YesHas it | No |
| Plan tiers | Free, Basic, Growth, Pro | Lite, Growth, Premium, Ultimate |
| Integrations | 250 | 500Higher |
| Product | CRM, Help deskCovers more | CRM |
| Free plan limits | 250 contacts, up to 15 users | Not confirmed |
| Free trial length | Not confirmed | 14 days |
| Compliance certifications | GDPR, DPF | Not confirmed |
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Key differences
- EngageBay scores higher overall: 9.4 vs 9.3.
- Free plan: only EngageBay.
- Integrations is higher at Pipedrive: 500 vs 250.
- Founded is lower at Pipedrive: 2010 vs 2017.
- Audience: only EngageBay offers Beginners.
- Pricing model: only EngageBay offers Free plan.
- Pricing model: only Pipedrive offers Free trial.
- Product: only EngageBay offers Help desk.
Our verdict on each
EngageBay
EngageBay suits small businesses and beginners seeking CRM and help-desk tools with a free entry point. Its free plan allows 250 contacts, up to 15 users, giving a clear starting check on contact and user allowances before reviewing paid tiers for your growing team.
Pipedrive
Pipedrive suits small businesses that want a sales pipeline they can start on immediately, and the entry price of €14 per user keeps a first year affordable. Teams wanting a free tier to test forever will find the free plan is no, so budget for a 14 day trial instead.
Score breakdown
| Area | EngageBay | Pipedrive |
|---|---|---|
| Cost | 9.7HigherEngageBay lists a per-user starting price of $14.99. | 9.1Entry price per user of €14 sits under the category median of €21.92, with four paid tiers listed. |
| Offer | 9.5EngageBay lists CRM and help-desk coverage as CRM and help desk. | 9.6HigherFree plan is no, so teams rely on a 14 day trial, and the plan set covers Lite, Growth, Premium, Ultimate. |
| Trust | 8.3EngageBay lists compliance coverage as GDPR and DPF. | 9.1Higher |
Also worth a look
ActiveCampaign has integrations at 1,000, against 250 for EngageBay and 500 for Pipedrive.
ActiveCampaign reviewWhat we checked
EngageBay
- engagebay.com: 13 facts, checked September 28, 2026
Pipedrive
- pipedrive.com: 8 facts, checked September 26, 2026
- en.wikipedia.org: 3 facts, checked September 26, 2026
- support.pipedrive.com: 1 fact, checked September 26, 2026
How they place
| Ranking | EngageBay | Pipedrive |
|---|---|---|
| CRM software | 2 of 161 | 7 of 161 |
Every fact side by side
| Fact | EngageBay | Pipedrive |
|---|---|---|
| Audience | Small business, BeginnersCovers more | Small business |
| Pricing model | Free plan | Free trial |
| Legal entity | EngageBay Inc. | Pipedrive Inc |
| Headquarters | United States | United States |
| Founded | 2017 | 2010Lower |
| Support channels | Email, Chat, Phone, Help centre | Email, Chat, Phone, Help centre |
Email marketing
| Fact | EngageBay | Pipedrive |
|---|---|---|
| Price at 1,000 contacts | $64.99 | Not confirmed |
| Price at 10,000 contacts | $119.99 | Not confirmed |
Where each stands against the rest
| Fact | EngageBay | Pipedrive | Median |
|---|---|---|---|
| Free trial length | Not confirmed | 14 daysat the median | 14 days |
| Integrations | 250above the median | 500highest quarter | 77 |
Median across 81 listed software products.
Pros and cons
EngageBay
Pros
- The listed allowances of 250 contacts, up to 15 users give you a clear free entry point to review contacts and users before paying.
- The listed total of 250 integrations helps you judge how EngageBay might sit alongside tools you already use.
- Contact based pricing at $64.99 and $119.99 gives you separate listed points for larger contact needs.
Cons
- The included allowances are capped at 250 contacts, up to 15 users, so a growing list or a larger team may need to look beyond the entry allowances.
- EngageBay at $14.99 is higher than Nutshell at $13, which matters when you compare per-user starting prices.
Pipedrive
Pros
- Entry price of €14 per user sits below the category median of €21.92
- A 14 day trial matches the median trial length across listed tools
- Support runs on email, chat and phone
Cons
- Free plan is no, so a team cannot run a small pipeline at no cost
- Entry price of €14 per user is still above Freshsales at $9
- Support is limited to email, chat and phone with no community channel
Who each suits
EngageBay
Who it suits
- Small businesses comparing CRM and help-desk options, with EngageBay listing coverage as CRM and help desk.
- Beginners wanting a free entry point with stated allowances of 250 contacts, up to 15 users and audience focus of small business and beginners.
- Teams that value many connections alongside clear tiers, with 250 integrations and Free, Basic, Growth, Pro.
Who should look elsewhere
- If a lower listed per-user starting price is your main concern, check Nutshell at $13 against EngageBay at $14.99.
- If your contact base already exceeds the free allowances of 250 contacts, up to 15 users, compare Bumpa and Dolisoft before settling on EngageBay.
Pipedrive
Who it suits
- Small businesses focused on sales pipeline management
- Teams that want a free trial rather than a permanent free tier
- Sales staff who want help by phone as well as email
Who should look elsewhere
- Teams wanting a free plan, since Free plan is no
- Buyers on the lowest budget, who may prefer Freshsales at $9
- Teams wanting a built-in community channel, which is not among email, chat and phone
Current offers
Pipedrive
Current offer
Free trial
Free 14-day trial: 14 days free
No credit card required
Source, checked September 26, 2026
Questions about each
EngageBay
What is EngageBay's per-user starting price?+
EngageBay lists a per-user starting price of $14.99. That figure describes the entry per-user price and sits alongside separate contact based prices. Check which pricing basis matches the option you are reviewing so you compare matching measures.
What does EngageBay charge at the lower listed contact volume?+
For the lower listed contact volume, EngageBay gives a price of $64.99. This is a contact based price, separate from the per-user starting price of $14.99. Confirm whether you are comparing contact pricing or per-user pricing before deciding.
Pipedrive
How much does Pipedrive cost per user at entry?+
Entry price per user is €14. Pipedrive lists Lite, Growth, Premium, Ultimate as its paid tiers, so the figure you pay depends on which tier a team starts on and later moves to. Budget for the step up as the team grows rather than treating the entry figure as fixed.
Does Pipedrive have a free plan?+
Free plan is no. The only no cost route in is a 14 day free trial. Teams that need something to keep running after a trial window closes have to move onto a paid tier, and a trial is a poor substitute for a permanent free plan in a small shop.