Updated October 18, 2026 · ForgeCue Editorial Team
EngageBay vs Riibase
EngageBay
Higher score in this comparison
Riibase
Where EngageBay and Riibase differ
| Compare | EngageBayReviewVisitVisit | RiibaseReviewVisitVisit |
|---|---|---|
| Price per user from | $14.99Lower | $19.95 |
| Free plan | YesHas it | No |
| Plan tiers | Free, Basic, Growth, Pro | Starter, Pro, Enterprise |
| Integrations | 250Higher | 6 |
| Free plan limits | 250 contacts, up to 15 users | Not confirmed |
| Free trial length | Not confirmed | 10 days |
| Compliance certifications | GDPR, DPF | Not confirmed |
Same on both: Product (CRM, Help desk).
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Key differences
- EngageBay scores higher overall: 9.4 vs 8.7.
- Price per user from is lower at EngageBay: $14.99 vs $19.95.
- Free plan: only EngageBay.
- Integrations is higher at EngageBay: 250 vs 6.
- Audience: only EngageBay offers Beginners.
- Audience: only Riibase offers Enterprise.
- Pricing model: only EngageBay offers Free plan.
- Pricing model: only Riibase offers Free trial.
Our verdict on each
EngageBay
EngageBay suits small businesses and beginners seeking CRM and help-desk tools with a free entry point. Its free plan allows 250 contacts, up to 15 users, giving a clear starting check on contact and user allowances before reviewing paid tiers for your growing team.
Riibase
Riibase suits small business and enterprise teams that want CRM with help desk in CRM and help desk across Starter, Pro, and Enterprise. Entry sits at Starter at $19.95 with trial cover of 10 and support through email, chat and phone for daily sales and service operations.
Score breakdown
| Area | EngageBay | Riibase |
|---|---|---|
| Cost | 9.7HigherEngageBay lists a per-user starting price of $14.99. | 8.7Entry clarity is helped by Starter at $19.95 with trial cover of 10. |
| Offer | 9.5HigherEngageBay lists CRM and help-desk coverage as CRM and help desk. | 8.7Coverage spans CRM and help desk with support through email, chat and phone and payroll marked included. |
| Trust | 8.3EngageBay lists compliance coverage as GDPR and DPF. | Not confirmed |
The numbers side by side
| Fact | EngageBay | Riibase |
|---|---|---|
| Price per user from | $14.99 | $19.95 |
| Integrations | 250 | 6 |
What we checked
EngageBay
- engagebay.com: 13 facts, checked September 28, 2026
Riibase
- riibase.com: 8 facts, checked September 28, 2026
How they place
| Ranking | EngageBay | Riibase |
|---|---|---|
| CRM software | 2 of 161 | 1 of 161 |
| Help desk software | 2 of 51 | 1 of 51 |
Every fact side by side
| Fact | EngageBay | Riibase |
|---|---|---|
| Audience | Small business, Beginners | Small business, Enterprise |
| Pricing model | Free plan | Free trial |
| Legal entity | EngageBay Inc. | Not confirmed |
| Headquarters | United States | Not confirmed |
| Founded | 2017 | Not confirmed |
| Support channels | Email, Chat, Phone, Help centre | Not confirmed |
Email marketing
| Fact | EngageBay | Riibase |
|---|---|---|
| Price at 1,000 contacts | $64.99 | Not confirmed |
| Price at 10,000 contacts | $119.99 | Not confirmed |
Accounting software
| Fact | EngageBay | Riibase |
|---|---|---|
| Price from | Not confirmed | $19.95 |
| Users included | Not confirmed | 5 |
| Payroll | Not confirmed | Included |
| Bank feeds | Not confirmed | Yes |
Where each stands against the rest
| Fact | EngageBay | Riibase | Median |
|---|---|---|---|
| Price per user from | $14.99lowest quarter | $19.95below the median | $25 |
| Free trial length | Not confirmed | 10 dayslowest quarter | 14 days |
| Integrations | 250above the median | 6lowest quarter | 77 |
Median across 81 listed software products.
Pros and cons
EngageBay
Pros
- The listed allowances of 250 contacts, up to 15 users give you a clear free entry point to review contacts and users before paying.
- The listed total of 250 integrations helps you judge how EngageBay might sit alongside tools you already use.
- Contact based pricing at $64.99 and $119.99 gives you separate listed points for larger contact needs.
Cons
- The included allowances are capped at 250 contacts, up to 15 users, so a growing list or a larger team may need to look beyond the entry allowances.
- EngageBay at $14.99 is higher than Nutshell at $13, which matters when you compare per-user starting prices.
Riibase
Pros
- Covers CRM and help desk, so CRM records and help-desk tickets stay in shared view for daily work across teams.
- Support spans email, chat and phone, giving email plus chat plus phone paths without added routing.
- Payroll is marked included, which keeps pay activity inside the same workspace for operators.
Cons
- Free plan is absent, so evaluation rests on trial cover of 10 before Starter at $19.95 applies.
- Trial cover of 10 sits below the site median of 14, so testing time feels tight.
- Integration scope of 6 can feel narrow for teams that connect many tools, unlike broader picks such as Maniana AI.
Who each suits
EngageBay
Who it suits
- Small businesses comparing CRM and help-desk options, with EngageBay listing coverage as CRM and help desk.
- Beginners wanting a free entry point with stated allowances of 250 contacts, up to 15 users and audience focus of small business and beginners.
- Teams that value many connections alongside clear tiers, with 250 integrations and Free, Basic, Growth, Pro.
Who should look elsewhere
- If a lower listed per-user starting price is your main concern, check Nutshell at $13 against EngageBay at $14.99.
- If your contact base already exceeds the free allowances of 250 contacts, up to 15 users, compare Bumpa and Dolisoft before settling on EngageBay.
Riibase
Who it suits
- Small-business teams that pick Riibase over Bumpa for CRM and help desk with payroll marked included.
- Enterprise teams that pick Riibase over Dolisoft for email, chat and phone covering email, chat, and phone.
- Service led teams that pick Riibase over Maniana AI for help-desk joined with CRM in CRM and help desk.
Who should look elsewhere
- Teams that need lasting free access may prefer Maniana AI because Free plan is absent at Riibase.
- Teams that need very long evaluation may prefer Dolisoft because trial cover of 10 is compact.
Current offers
Riibase
Current offer
Discount code
25% OFF on all plans with code WELCOME25: 25%
Use coupon code WELCOME25 to redeem before 31 December 2026
Source, checked September 28, 2026
Questions about each
EngageBay
What is EngageBay's per-user starting price?+
EngageBay lists a per-user starting price of $14.99. That figure describes the entry per-user price and sits alongside separate contact based prices. Check which pricing basis matches the option you are reviewing so you compare matching measures.
What does EngageBay charge at the lower listed contact volume?+
For the lower listed contact volume, EngageBay gives a price of $64.99. This is a contact based price, separate from the per-user starting price of $14.99. Confirm whether you are comparing contact pricing or per-user pricing before deciding.
Riibase
What does Riibase cost at entry?+
Starter entry is listed at $19.95, with Pro and Enterprise positioned above it in Starter, Pro, Enterprise. Free plan is absent, so paid entry starts at Starter and trial cover of 10 is the path to review fit before committing to billing.
Is there a free plan?+
Free plan is absent, so there is no lasting no cost tier to run the workspace over time. The listed route is trial cover of 10, then paid entry through Starter at $19.95 within Starter, Pro, Enterprise. Teams that need ongoing free use should look at Maniana AI instead.