Updated September 28, 2026 · ForgeCue Editorial Team
Odoo vs SparrowDesk
SparrowDesk
Odoo
Higher score in this comparison
What sets them apart
| Compare | OdooReviewSee alternativesSee alternatives | SparrowDeskReviewVisitVisit |
|---|---|---|
| Price per user from | €18.60 | $16 |
| Free plan limits | One app, unlimited users | Up to 3 users |
| Plan tiers | One App Free, Standard, Custom | Free, Starter, Professional, Enterprise |
| Product | CRM, Help deskCovers more | Help desk |
| Free trial length | Not confirmed | 14 days |
Same on both: Free plan (Yes).
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Key differences
- Odoo scores higher overall: 9.3 vs 8.9.
- Support channels: only Odoo offers Chat.
- Product: only Odoo offers CRM.
Our verdict on each
Odoo
Odoo pairs a free plan with a Standard tier at €18.60 per user, which suits small businesses that want CRM and help desk in a single suite. Payroll is included, and the free plan gives One app, unlimited users. Support runs on email and chat.
SparrowDesk
SparrowDesk suits small support teams that want a real free tier before they commit to a paid plan. Paid entry sits at $16 per user, under LiveAgent and Zendesk, the free plan covers Up to 3 users, and the trial runs 14 days, though support runs on email only.
Score breakdown
| Area | Odoo | SparrowDesk |
|---|---|---|
| Cost | 9.4The Standard tier starts at €18.60 per user, under the site median of €21.75 and near the CRM median of €21.92. | 9.4Entry price of $16 per user. The help desk median sits at €17.10, with LiveAgent and Zendesk higher and HansaWorld lower. |
| Offer | 9.0Higher | 8.4 |
| Trust | 9.4 | Not confirmed |
Availability and regulation
| Country | Odoo | SparrowDesk |
|---|---|---|
| Headquarters | Belgium | Not confirmed |
Positions in our rankings
| Ranking | Odoo | SparrowDesk |
|---|---|---|
| Help desk software | 15 of 51 | 3 of 51 |
Sources behind this comparison
Odoo
- odoo.com: 10 facts, checked September 26, 2026
- en.wikipedia.org: 1 fact, checked September 26, 2026
SparrowDesk
- sparrowdesk.com: 8 facts, checked September 26, 2026
Every fact side by side
| Fact | Odoo | SparrowDesk |
|---|---|---|
| Audience | Beginners, Small business, Enterprise | Not confirmed |
| Pricing model | Free plan, Free trial | Free plan, Free trial |
| Legal entity | Odoo S.A. | Not confirmed |
| Headquarters | Belgium | Not confirmed |
| Founded | 2005 | Not confirmed |
| Support channels | Email, ChatCovers more |
Website builders
| Fact | Odoo | SparrowDesk |
|---|---|---|
| Price from | €18.60 | Not confirmed |
| E-commerce plan price | €14.80 | Not confirmed |
| Builder type | Site, Store | Not confirmed |
Business tools
| Fact | Odoo | SparrowDesk |
|---|---|---|
| Usage limits | One app free | Not confirmed |
| Tool type | Project management | Not confirmed |
Accounting software
| Fact | Odoo | SparrowDesk |
|---|---|---|
| Payroll | Included | Not confirmed |
Where each stands against the rest
| Fact | Odoo | SparrowDesk | Median |
|---|---|---|---|
| Free trial length | Not confirmed | 14 daysat the median | 14 days |
Median across 81 listed software products.
Pros and cons
Odoo
Pros
- There is a free plan, and it comes with One app, unlimited users, so a small team can start at no charge.
- Payroll is included in the same suite, which saves a separate purchase for teams that need it.
- The Standard tier starts at €18.60 per user, under the CRM median of €21.92.
Cons
- Support runs on email and chat only, with no phone channel listed.
- The free plan covers One app, unlimited users, so adding another app means moving to the Standard tier at €18.60 per user.
- For a help desk alone, the Standard tier at €18.60 per user sits above the €17.10 median.
SparrowDesk
Pros
- A free plan that keeps Up to 3 users covered at no cost, with no end date attached.
- Paid entry of $16 per user, under LiveAgent at $19 and Zendesk at $19 per user.
- A 14 day trial on top of the free plan, so the pricing model reads free plan and free trial and a team can test before it spends.
Cons
- Support runs on email only, so anyone wanting live chat or a phone line has to look at LiveAgent.
- The free plan tops out at Up to 3 users, so a support team that outgrows it moves to a paid tier.
- $16 per user is not the floor: HansaWorld lists $10 per user.
Who each suits
Odoo
Who it suits
- Small businesses that want CRM and help desk handled together, since crm and help desk covers both.
- Teams that want payroll in the same product, since payroll is included.
- Businesses of the kind beginners, small business and enterprise names, from beginners to enterprise teams.
Who should look elsewhere
- Freshsales, if the entry price decides it: it starts at $9 per user.
- Infloww, if a focused CRM is enough: it starts at $40 per user.
- CreatorHero, if you want a dedicated single purpose tool: it starts at $39.99 per user.
SparrowDesk
Who it suits
- Small support teams that fit inside a free plan covering Up to 3 users.
- Budget conscious teams weighing entry price, since a paid seat starts at $16 per user.
- Teams that answer questions in writing and are happy with email support.
Who should look elsewhere
- Buyers who need live chat or a phone line, since support runs on email only, so weigh Zendesk instead.
- Price first shoppers, because HansaWorld lists $10 per user, under $16.
Current offers
SparrowDesk
Current offer
Free trial
14 day free trial: 14 days
No credit card required
Source, checked September 26, 2026
Questions about each
Odoo
What does Odoo cost per user?+
Plans run One App Free, Standard, Custom. The Standard tier starts at €18.60 per user, and the general starting price is €18.60. That sits below the site median of €21.75 and below the CRM median of €21.92.
Is there a free plan, and what does it include?+
Yes, there is a free plan, and it comes with One app, unlimited users. The ceiling sits on apps rather than on seats, so a small team can run the CRM or the help desk at no charge. Past that, the Standard tier at €18.60 per user takes over.
SparrowDesk
How much does SparrowDesk cost per user?+
Paid entry is $16 per user. LiveAgent and Zendesk both start at $19 per user, so the difference at the entry point is small, while HansaWorld sits lower again at $10 per user. Budget from the entry figure and treat anything above it as a tier upgrade.
Does SparrowDesk have a free plan?+
Yes, and it is permanent rather than a trial. The free plan limits are Up to 3 users, and that is the figure that decides whether a small team can stay on it. Teams that fit inside the ceiling pay nothing, while teams that outgrow it move to a paid tier.
Other options to compare
Other matchups
SparrowDesk
Odoo