Fireflies.ai review

Updated September 28, 2026 · ForgeCue Editorial Team · Facts checked September 26, 2026

We earn a commission when you sign up through links on this site. Partner status can affect where a brand appears in our rankings.

Our verdict

Fireflies.ai suits small businesses and enterprise teams that want meeting notes with a chatbot assistant, and it offers a free plan. Entry pricing of $18 is the figure to plan around, with 100 integrations deciding how well it drops into your existing stack.

Key facts

Best for
Teams that want meeting notes and a chatbot assistant and can start on a free plan.
Price from
$18 (Source, checked September 26, 2026)
Free plan
Yes (Source, checked September 26, 2026)
Usage limits
400 min storage per team, 20 AI credits (Source, checked September 26, 2026)
Integrations
100 (Source, checked September 26, 2026)
Tool type
Automation, Chatbot (Source, checked September 26, 2026)
Legal entity
Fireflies.ai Corp (Source, checked September 26, 2026)
Headquarters
United States (Source, checked September 26, 2026)
Founded
2016 (Source, checked September 26, 2026)
Support channels
Email, Chat, Help-centre (Source, checked September 26, 2026)
Audience
Small business, Enterprise
Pricing model
Free plan
Official website
fireflies.ai

Apps and profiles

Elsewhere
LinkedIn

Pros and cons

Pros

  • A free plan is available, so a team can try the tool at no spend before choosing a paid tier.
  • Entry price of $18 sits below Infloww at $40, so the paid step is not steep.
  • The free plan allowance of 400 min storage per team, 20 AI credits gives a small team room to work before it pays.
  • 100 integrations are listed, so the tool can sit alongside the apps your team already opens.
  • It is listed under both automation and chatbot, so notes and follow-up answers stay in the same product.

Cons

  • Support runs on email, chat and help centre only, with no phone desk listed for urgent issues.
  • Entry price of $18 is higher than IFTTT at $2.99, which is the cheapest route in this group.
  • Free plan limits of 400 min storage per team, 20 AI credits cap how much a busy team can keep before it moves to a paid tier.
Fireflies.ai

Ready to try Fireflies.ai?

Scored 9.2 / 10 by ForgeCue.

Visit

Who it suits

  • Small businesses that want meeting notes captured and a chatbot to handle follow-up questions.
  • Enterprise teams standardising how calls are recorded, since it is aimed at small business and enterprise.
  • Anyone already working inside a stack covered by 100 integrations.

Who should look elsewhere

  • Budget-first buyers, since IFTTT starts at $2.99 and Shafrik at XOF 9,900, both below Fireflies.ai.
  • Shoppers weighing broader automation rather than note taking, where Infloww at $40 sits in a higher price band.

Core features

The practical shape of Fireflies.ai comes down to limits and reach. Usage limits read as 400 min storage per team, 20 AI credits, which puts a clear ceiling on stored material and on AI work for a team before it pays. The other lever is reach: 100 integrations are listed, so the tool can be dropped into the apps your team already uses each day. A small team will feel the allowance most, while a larger team leans on the integrations to spread capture across tools. Buyers should read both lines before choosing a tier, since one caps what you can keep and the other decides where the work can come from.

Intro and renewal prices

Fireflies.ai lists a single entry figure of $18 and a free plan beneath it, so a team can start at no cost and step up once the allowance runs out. The listed pricing does not split a promotional first period from the ongoing rate, so $18 is the number to model a full year against rather than a teaser headline. Against the wider field, that figure lands in the middle of the group, and the free plan is what makes a trial cheap rather than the paid tier.

The company behind it

The service is run by Fireflies.ai Corp, headquartered in the US, and has been trading since 2016. Support runs through email, chat and help centre, putting a help centre and live chat alongside email rather than a phone desk. A US base and a long operating history matter most for procurement checks, contract review and teams that expect documentation and support in English.

How Fireflies.ai compares

Frequently asked questions

Does Fireflies.ai have a free plan?+

Yes. A free plan is available, which is the easiest way to see whether the tool suits your call routine. What it includes is bounded: 400 min storage per team, 20 AI credits is the allowance a team works within, so a trial on the free tier shows quickly how much you would use beyond it.

What does the entry plan cost?+

Fireflies.ai lists an entry price of $18. That figure sits below Infloww at $40 and above IFTTT at $2.99, so it lands in the middle of this group rather than at either end. The free plan below it means the paid tier only matters once your usage outgrows what is included.

What are the usage limits?+

The stated allowance is 400 min storage per team, 20 AI credits. Storage and AI credits are the meters to watch, and both sit at the plan level rather than the individual level, so a single heavy user can shape what the rest of the team gets. Teams that record often will outrun this faster than teams that only capture key calls.

How many integrations does it connect to?+

Fireflies.ai lists 100 integrations. That is the widest part of the offer for teams already committed to a particular meeting and calendar stack, since the tool can sit alongside the apps in daily use instead of asking anyone to change habits. A shorter integration list would narrow that fit; this one leaves room to plug in.

Which support channels are available?+

Support runs on email, chat and help centre. That covers self-serve answers in a help centre plus direct contact by email and chat, which is enough for most questions without a call. If your team depends on phone escalation during working hours, this is the detail to check before you commit.

Who runs the service and where is it based?+

The service is operated by Fireflies.ai Corp, headquartered in the US, and has traded since 2016. Knowing the legal entity matters if procurement needs a named counterparty on an order form, and a long trading record matters for teams rolling this out beyond a pilot.

Is it an automation tool or a chatbot assistant?+

It is listed under automation and chatbot, so both sit in the same product rather than in separate tools you have to connect. Buyers who want meeting notes and follow-up answers from the same place will find that convenient, while buyers shopping for a general-purpose chatbot will find the focus narrower.

Who is Fireflies.ai built for?+

The stated audience is small business and enterprise. That pairing is worth weighing carefully: a small team can start on the free plan and grow, while a larger organisation needs to think about seats, storage and admin from the outset. Buyers outside both groups should check the fit before committing.

Sources

Compiled from 8 source pages, checked September 26, 2026. We did not open an account.

Fireflies.ai

Fireflies.ai

Teams that want meeting notes and a chatbot assistant and can start on a free plan.

9.2/10Visit

Your cookie choices

We use necessary cookies to make this site work. With your permission, analytics cookies help us understand usage and marketing cookies support advertising.

You can reject non-essential cookies and still use the site. Change your choices anytime in Cookie settings.

Cookie policy
Cookie settings