Updated October 17, 2026 · ForgeCue Editorial Team
Help Scout vs Monday.com
Help Scout
Monday.com
Higher score in this comparison
Where Help Scout and Monday.com differ
| Compare | Help ScoutReviewVisitVisit | Monday.comReviewVisitVisit |
|---|---|---|
| Price per user from | $25 | €9 |
| Plan tiers | Standard, Plus | Free, Basic, Standard, Pro, Enterprise |
| Integrations | 100 | 200Higher |
| Product | Help desk | CRM, Help deskCovers more |
| Free plan | Not confirmed | Yes |
| Free plan limits | Not confirmed | Up to 2 seats, 3 boards, 3 docs |
| Free trial length | Not confirmed | 14 days |
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Key differences
- Monday.com scores higher overall: 9.1 vs 8.8.
- Integrations is higher at Monday.com: 200 vs 100.
- Founded is lower at Help Scout: 2011 vs 2012.
- Audience: only Monday.com offers Enterprise.
- Pricing model: only Monday.com offers Free plan.
- Product: only Monday.com offers CRM.
Our verdict on each
Help Scout
Help Scout Inbox unites scattered contact points in a single orderly view so small teams trade channel juggling for steady follow through. It is a support platform for customer focused groups that want machine aided drafting, pattern spotting and coordinated handoffs without extra clutter.
Monday.com
Monday.com suits small business and enterprise teams, with a plan ladder that starts on a free plan and entry paid seats at €9 per user. The trade-off is breadth: the free tier stops at Up to 2 seats, 3 boards, 3 docs, so growth means moving up the ladder.
Score breakdown
| Area | Help Scout | Monday.com |
|---|---|---|
| Cost | 8.9 | 9.5HigherA free plan is listed and a free trial of 14 days precedes the €9 per user entry price. |
| Offer | 8.6 | 8.7Higher |
| Trust | 9.0Higher | 8.8 |
Where they rank in our lists
| Ranking | Help Scout | Monday.com |
|---|---|---|
| Help desk software | 9 of 51 | 6 of 51 |
Availability and regulation
| Country | Help Scout | Monday.com |
|---|---|---|
| Headquarters | Not confirmed | Israel |
If neither fits
EngageBay has integrations at 250, against 100 for Help Scout and 200 for Monday.com.
EngageBay reviewWhere these facts come from
Help Scout
- helpscout.com: 8 facts, checked September 26, 2026
Monday.com
- monday.com: 8 facts, checked September 26, 2026
- en.wikipedia.org: 3 facts, checked September 26, 2026
- latterly.org: 1 fact, checked September 26, 2026
- support.monday.com: 1 fact, checked September 26, 2026
Every fact side by side
| Fact | Help Scout | Monday.com |
|---|---|---|
| Audience | Small business | Small business, EnterpriseCovers more |
| Pricing model | Free trial | Free plan, Free trialCovers more |
| Legal entity | Not confirmed | monday.com Ltd. |
| Headquarters | Not confirmed | Israel |
| Founded | 2011Lower | 2012 |
| Support channels | Help centre | Help centre |
Business tools
| Fact | Help Scout | Monday.com |
|---|---|---|
| Price from | Not confirmed | €9 |
| Usage limits | Not confirmed | Free: up to 2 seats, 3 boards |
| Tool type | Not confirmed | Project management |
Where each stands against the rest
| Fact | Help Scout | Monday.com | Median |
|---|---|---|---|
| Free trial length | Not confirmed | 14 daysat the median | 14 days |
| Integrations | 100above the median | 200above the median | 77 |
Median across 81 listed software products.
Pros and cons
Help Scout
Pros
- Unites varied messages in a tidy hub with self assigned tasks for clarity
- Uses machine aided drafting and triage hints while keeping people in control
- Spots repeat themes and emerging friction to guide staffing and next steps
Cons
- Centered on service work, so less useful for groups without support volume
- Moving from plain mail habits to a shared queue takes adjustment time
- Machine made replies still need human review on sensitive or complex topics
Monday.com
Pros
- Plan choice is easy to read, since the ladder runs Free, Basic, Standard, Pro, Enterprise from the free tier to an enterprise tier.
- Connection breadth is the strongest argument, with 200 integrations listed for outside tools.
- It covers both CRM and help desk, so sales and support work can share the same workspace.
Cons
- Support runs on help centre only, so a team that wants phone or chat help has to look elsewhere.
- The free plan is a starting point rather than a home, since it allows Up to 2 seats, 3 boards, 3 docs and no more.
- Entry per user is not the lowest on this shortlist, because Freshsales lists $9 against Monday.com's €9.
Who each suits
Help Scout
Who it suits
- Small teams handling mail, chat and social together
- Manufacturing and logistics support operations
- Brands wanting early warning on emerging issues
Who should look elsewhere
- Teams that prefer keeping each channel in separate tools
- Groups with almost no ongoing customer questions
Monday.com
Who it suits
- Small businesses that want CRM, help desk and project management in a single workspace.
- Enterprise teams that want a documented path upward, since the plans run Free, Basic, Standard, Pro, Enterprise.
- Teams with a broad tool stack, since 200 integrations are listed.
Who should look elsewhere
- Buyers on the smallest per user budget, since Freshsales lists $9 per user against Monday.com's €9.
- Teams that need live phone or chat support rather than a help centre, who should also weigh CreatorHero at $39.99 and Infloww at $40 per user.
Questions about each
Help Scout
What does Help Scout do?+
Help Scout offers a support platform for customer focused brands that joins messaging, task automation and pattern review in one place. It helps small groups give steady answers, pass work cleanly between teammates and learn from past conversations.
Which channels can teams manage in Help Scout?+
Staff can handle mail, text notes, social notes, live chat and voice calls from one orderly view. Duties are assigned on their own and background details move with each handoff. Built in workflows plus mobile access keep daily work structured.
Monday.com
How much does Monday.com cost per user?+
Entry pricing starts at €9 per user. A free trial of 14 days comes first, so a team can evaluate the paid tiers without paying, and a free plan is also listed for anyone who would rather not run a trial. The site's median per user entry sits at €21.75, so Monday.com is priced under the middle of the market.
What is included in the Monday.com free plan?+
The free plan is listed, and it allows Up to 2 seats, 3 boards, 3 docs. That covers a short pilot for a small team, and beyond those caps a paid tier is needed. The paid ladder runs Free, Basic, Standard, Pro, Enterprise, so moving up means choosing a tier rather than pricing each area separately.