Updated October 17, 2026 · ForgeCue Editorial Team
Kartra vs Tidio
Kartra
Higher score in this comparison
Tidio
Where Kartra and Tidio differ
| Compare | KartraReviewVisitVisit | TidioReviewVisitVisit |
|---|---|---|
| Price per user from | $59 | $29Lower |
| Free plan | No | YesHas it |
| Free trial length | 14 daysHigher | 7 days |
| Plan tiers | Essentials, Starter, Growth, Professional | Free, Starter, Growth, Premium / Enterprise |
| Product | Help desk | CRM, Help deskCovers more |
| Free plan limits | Not confirmed | 50 conversations per month |
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Key differences
- Kartra scores higher overall: 9.0 vs 8.5.
- Price per user from is lower at Tidio: $29 vs $59.
- Free plan: only Tidio.
- Free trial length is higher at Kartra: 14 days vs 7 days.
- Audience: only Kartra offers Beginners.
- Pricing model: only Tidio offers Free plan.
- Product: only Tidio offers CRM.
Our verdict on each
Kartra
Kartra suits beginners and small businesses who want a site, a store and a help desk in a single subscription, but its entry price sits above the middle of the field. Entry pricing runs from $59, and the only no-cost look before paying is a trial.
Tidio
Tidio suits a small business that wants live chat, a chatbot and customer records in one product, and its free plan lets a team start there. Entry pricing of $29 per user is higher than Freshsales, so cost per seat is the trade-off to weigh against the free tier.
Score breakdown
| Area | Kartra | Tidio |
|---|---|---|
| Cost | 8.7The cost part of the score is 3 against 5.2 overall, and entry price ranks 177 of 199. | 8.9Higher |
| Offer | 9.4A single subscription for site, store and landing, plus help desk and automation, with 100 templates to start from. | Not confirmed |
Pick Kartra if, pick Tidio if
Pick Kartra if free trial length matter most.
Pick Tidio if price per user from, free plan, and product matter most.
How they place
| Ranking | Kartra | Tidio |
|---|---|---|
| Help desk software | 7 of 51 | 10 of 51 |
Every fact side by side
| Fact | Kartra | Tidio |
|---|---|---|
| Audience | Beginners, Small businessCovers more | Small business |
| Pricing model | Free trial | Free plan, Free trialCovers more |
| Legal entity | Kartra Inc. | Not confirmed |
| Headquarters | United States | Not confirmed |
| Support channels | Email, Chat, Help centre, Community | Not confirmed |
Business tools
| Fact | Kartra | Tidio |
|---|---|---|
| Price from | $59 | Not confirmed |
| Usage limits | 500 contacts | 50 conversations per month |
| Tool type | Automation | Chatbot |
| Templates | 100 | Not confirmed |
Email marketing
| Fact | Kartra | Tidio |
|---|---|---|
| Price at 1,000 contacts | $119 | Not confirmed |
Where each stands against the rest
| Fact | Kartra | Tidio | Median |
|---|---|---|---|
| Price per user from | $59highest quarter | $29above the median | $25 |
| Free trial length | 14 daysat the median | 7 dayslowest quarter | 14 days |
Median across 81 listed software products.
Pros and cons
Kartra
Pros
- A single subscription covers site, store and landing, so a site, a store and a landing page do not need separate tools.
- Support runs on email, chat and help centre, which covers most questions without a call.
- Automation and a help desk sit in the same bundle as the builder, widening what the subscription covers.
Cons
- No free plan, so every feature has to be judged inside the trial.
- Entry pricing of $59 asks for more than the group median of €7.89 for website builders.
- Transaction fees run 0% to 5% on store sales, where the group median is 0%.
Tidio
Pros
- Covers both crm and help-desk work in one product, with a chatbot taking the repetitive questions off the team
- A free plan plus a 7 day trial on the paid tiers, so a team can size a plan before paying
- Plans run Free, Starter, Growth, Premium / Enterprise, so a team can climb one tier at a time instead of buying a large deployment up front
Cons
- Entry at $29 per user sits well above Freshsales at $9, so cost per seat is not the strong point
- The free plan is thin at 50 conversations per month, which a growing chat volume clears faster than a team expects
- Only 3 comparable brands are listed here, so the price picture is narrow for anyone comparing options carefully before signing
Who each suits
Kartra
Who it suits
- Beginners and small businesses in beginners and small business who want one paid subscription for site, store and support.
- Solo sellers who also want a help desk and automation in the same place.
- Buyers who would rather test a full plan than stay on a limited free tier.
Who should look elsewhere
- Shoppers on a tight budget: Ko-fi starts at $12.
- Sellers comparing in a local currency: Mitienda Uruguay starts at UYU 400.
- Automation buyers shopping elsewhere: Shafrik starts at XOF 9,900.
Tidio
Who it suits
- A small business that wants live chat, a chatbot and customer records inside one product
- A support team that needs help-desk and crm records sitting next to the chat widget
- A team that will live on the free plan first, then the 7 day trial on a paid tier
Who should look elsewhere
- Anyone chasing the lowest per user price, since Freshsales starts at $9 per user
- Teams that would rather pay Infloww's $40 per user entry than Tidio's $29
- Buyers who prefer CreatorHero's $39.99 per user entry to Tidio's $29
Current offers
Kartra
Current offer
Free trial
14 days free on any plan: 14 days
Limited time offer; trial limited to one trial per person per product; payment information must be on file before the account is created; 30-day hold period before a trial rebill counts as a sale
Source, checked September 26, 2026
Bonus
30-Day risk-free money back guarantee: 30 days
Applies to new customers; refund request must be made within 30 days of the start of a subscription; trial payments non-refundable
Source, checked September 26, 2026
Tidio
Current offer
Free trial
7-day free trial: 7 days free
Test all features free
Source, checked September 26, 2026
Questions about each
Kartra
How much does Kartra cost to start?+
Entry pricing runs from $59, and the e-commerce plan price is $59. Both point at the same starting figure, so a shop and a plain site begin in the same place. Renewal is the number to watch once the trial ends.
Is there a free plan?+
No. There is no free plan, so the 14 day trial is the only no-cost way in. The builder, the store and the help desk can all be tried before anything is paid, which suits a buyer who wants to feel the templates out first.
Tidio
How much does Tidio cost per user?+
Tidio's entry point is $29 per user, and plans run Free, Starter, Growth, Premium / Enterprise. That figure belongs to the first paid tier, not the top of the ladder, so a larger deployment costs more per seat. The paid tiers can be run for 7 days first, which is the cheapest way to see the real per user number.
Does Tidio have a free plan?+
Yes. Tidio offers a free plan, and 50 conversations per month is the whole allowance on it. That is enough for a small team to test live chat and the chatbot on real conversations, and the paid tiers start once the cap is reached. Plans run Free, Starter, Growth, Premium / Enterprise, so there is a step to move up to when the cap no longer fits.