Updated September 29, 2026 · ForgeCue Editorial Team
Kartra vs Riibase
Kartra
Higher score in this comparison
Riibase
Kartra vs Riibase: the differences
| Compare | KartraReviewVisitVisit | RiibaseReviewVisitVisit |
|---|---|---|
| Price per user from | $59 | $19.95Lower |
| Free trial length | 14 daysHigher | 10 days |
| Plan tiers | Essentials, Starter, Growth, Professional | Starter, Pro, Enterprise |
| Product | Help desk | CRM, Help deskCovers more |
| Integrations | Not confirmed | 6 |
Same on both: Free plan (No).
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Key differences
- Kartra scores higher overall: 9.0 vs 8.7.
- Price per user from is lower at Riibase: $19.95 vs $59.
- Free trial length is higher at Kartra: 14 days vs 10 days.
- Audience: only Kartra offers Beginners.
- Audience: only Riibase offers Enterprise.
- Product: only Riibase offers CRM.
Our verdict on each
Kartra
Kartra suits beginners and small businesses who want a site, a store and a help desk in a single subscription, but its entry price sits above the middle of the field. Entry pricing runs from $59, and the only no-cost look before paying is a trial.
Riibase
Riibase suits small business and enterprise teams that want CRM with help desk in CRM and help desk across Starter, Pro, and Enterprise. Entry sits at Starter at $19.95 with trial cover of 10 and support through email, chat and phone for daily sales and service operations.
Score breakdown
| Area | Kartra | Riibase |
|---|---|---|
| Cost | 8.7The cost part of the score is 3 against 5.2 overall, and entry price ranks 177 of 199. | 8.7Entry clarity is helped by Starter at $19.95 with trial cover of 10. |
| Offer | 9.4HigherA single subscription for site, store and landing, plus help desk and automation, with 100 templates to start from. | 8.7Coverage spans CRM and help desk with support through email, chat and phone and payroll marked included. |
Choosing between them
Pick Kartra if offer and free trial length matter most.
Pick Riibase if price per user from and product matter most.
Sources behind this comparison
Kartra
- kartra.com: 10 facts, checked September 26, 2026
Riibase
- riibase.com: 8 facts, checked September 28, 2026
How they place
| Ranking | Kartra | Riibase |
|---|---|---|
| Help desk software | 7 of 51 | 1 of 51 |
Every fact side by side
| Fact | Kartra | Riibase |
|---|---|---|
| Audience | Beginners, Small business | Small business, Enterprise |
| Pricing model | Free trial | Free trial |
| Legal entity | Kartra Inc. | Not confirmed |
| Headquarters | United States | Not confirmed |
| Support channels | Email, Chat, Help centre, Community | Not confirmed |
Business tools
| Fact | Kartra | Riibase |
|---|---|---|
| Price from | $59 | $19.95Lower |
| Usage limits | 500 contacts | Not confirmed |
| Tool type | Automation | Not confirmed |
| Templates | 100 | Not confirmed |
Email marketing
| Fact | Kartra | Riibase |
|---|---|---|
| Price at 1,000 contacts | $119 | Not confirmed |
Accounting software
| Fact | Kartra | Riibase |
|---|---|---|
| Users included | Not confirmed | 5 |
| Payroll | Not confirmed | Included |
| Bank feeds | Not confirmed | Yes |
Where each stands against the rest
| Fact | Kartra | Riibase | Median |
|---|---|---|---|
| Price per user from | $59highest quarter | $19.95below the median | $25 |
| Free trial length | 14 daysat the median | 10 dayslowest quarter | 14 days |
| Integrations | Not confirmed | 6lowest quarter | 77 |
Median across 81 listed software products.
Pros and cons
Kartra
Pros
- A single subscription covers site, store and landing, so a site, a store and a landing page do not need separate tools.
- Support runs on email, chat and help centre, which covers most questions without a call.
- Automation and a help desk sit in the same bundle as the builder, widening what the subscription covers.
Cons
- No free plan, so every feature has to be judged inside the trial.
- Entry pricing of $59 asks for more than the group median of €7.89 for website builders.
- Transaction fees run 0% to 5% on store sales, where the group median is 0%.
Riibase
Pros
- Covers CRM and help desk, so CRM records and help-desk tickets stay in shared view for daily work across teams.
- Support spans email, chat and phone, giving email plus chat plus phone paths without added routing.
- Payroll is marked included, which keeps pay activity inside the same workspace for operators.
Cons
- Free plan is absent, so evaluation rests on trial cover of 10 before Starter at $19.95 applies.
- Trial cover of 10 sits below the site median of 14, so testing time feels tight.
- Integration scope of 6 can feel narrow for teams that connect many tools, unlike broader picks such as Maniana AI.
Who each suits
Kartra
Who it suits
- Beginners and small businesses in beginners and small business who want one paid subscription for site, store and support.
- Solo sellers who also want a help desk and automation in the same place.
- Buyers who would rather test a full plan than stay on a limited free tier.
Who should look elsewhere
- Shoppers on a tight budget: Ko-fi starts at $12.
- Sellers comparing in a local currency: Mitienda Uruguay starts at UYU 400.
- Automation buyers shopping elsewhere: Shafrik starts at XOF 9,900.
Riibase
Who it suits
- Small-business teams that pick Riibase over Bumpa for CRM and help desk with payroll marked included.
- Enterprise teams that pick Riibase over Dolisoft for email, chat and phone covering email, chat, and phone.
- Service led teams that pick Riibase over Maniana AI for help-desk joined with CRM in CRM and help desk.
Who should look elsewhere
- Teams that need lasting free access may prefer Maniana AI because Free plan is absent at Riibase.
- Teams that need very long evaluation may prefer Dolisoft because trial cover of 10 is compact.
Current offers
Kartra
Current offer
Free trial
14 days free on any plan: 14 days
Limited time offer; trial limited to one trial per person per product; payment information must be on file before the account is created; 30-day hold period before a trial rebill counts as a sale
Source, checked September 26, 2026
Bonus
30-Day risk-free money back guarantee: 30 days
Applies to new customers; refund request must be made within 30 days of the start of a subscription; trial payments non-refundable
Source, checked September 26, 2026
Riibase
Current offer
Discount code
25% OFF on all plans with code WELCOME25: 25%
Use coupon code WELCOME25 to redeem before 31 December 2026
Source, checked September 28, 2026
Questions about each
Kartra
How much does Kartra cost to start?+
Entry pricing runs from $59, and the e-commerce plan price is $59. Both point at the same starting figure, so a shop and a plain site begin in the same place. Renewal is the number to watch once the trial ends.
Is there a free plan?+
No. There is no free plan, so the 14 day trial is the only no-cost way in. The builder, the store and the help desk can all be tried before anything is paid, which suits a buyer who wants to feel the templates out first.
Riibase
What does Riibase cost at entry?+
Starter entry is listed at $19.95, with Pro and Enterprise positioned above it in Starter, Pro, Enterprise. Free plan is absent, so paid entry starts at Starter and trial cover of 10 is the path to review fit before committing to billing.
Is there a free plan?+
Free plan is absent, so there is no lasting no cost tier to run the workspace over time. The listed route is trial cover of 10, then paid entry through Starter at $19.95 within Starter, Pro, Enterprise. Teams that need ongoing free use should look at Maniana AI instead.
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