Updated October 17, 2026 · ForgeCue Editorial Team
Monday.com vs Tidio
Monday.com
Higher score in this comparison
Tidio
What sets them apart
| Compare | Monday.comReviewVisitVisit | TidioReviewVisitVisit |
|---|---|---|
| Price per user from | €9 | $29 |
| Free plan limits | Up to 2 seats, 3 boards, 3 docs | 50 conversations per month |
| Free trial length | 14 daysHigher | 7 days |
| Plan tiers | Free, Basic, Standard, Pro, Enterprise | Free, Starter, Growth, Premium / Enterprise |
| Integrations | 200 | Not confirmed |
Same on both: Free plan (Yes), Product (CRM, Help desk).
We earn a commission when you sign up through links on this site. Partner status can affect where a brand appears in our rankings.
Key differences
- Monday.com scores higher overall: 9.1 vs 8.5.
- Free trial length is higher at Monday.com: 14 days vs 7 days.
- Audience: only Monday.com offers Enterprise.
Our verdict on each
Monday.com
Monday.com suits small business and enterprise teams, with a plan ladder that starts on a free plan and entry paid seats at €9 per user. The trade-off is breadth: the free tier stops at Up to 2 seats, 3 boards, 3 docs, so growth means moving up the ladder.
Tidio
Tidio suits a small business that wants live chat, a chatbot and customer records in one product, and its free plan lets a team start there. Entry pricing of $29 per user is higher than Freshsales, so cost per seat is the trade-off to weigh against the free tier.
Score breakdown
| Area | Monday.com | Tidio |
|---|---|---|
| Cost | 9.5HigherA free plan is listed and a free trial of 14 days precedes the €9 per user entry price. | 8.9 |
| Offer | 8.7 | Not confirmed |
| Trust | 8.8 | Not confirmed |
Licences and countries
| Country | Monday.com | Tidio |
|---|---|---|
| Headquarters | Israel | Not confirmed |
What we checked
Monday.com
- monday.com: 8 facts, checked September 26, 2026
- en.wikipedia.org: 3 facts, checked September 26, 2026
- latterly.org: 1 fact, checked September 26, 2026
- support.monday.com: 1 fact, checked September 26, 2026
Tidio
- github.com: 3 facts, checked September 26, 2026
- bizbot.com: 1 fact, checked September 26, 2026
- cloudtech.com: 1 fact, checked September 26, 2026
- kayako.com: 1 fact, checked September 26, 2026
- tidio.com: 1 fact, checked September 26, 2026
How they place
| Ranking | Monday.com | Tidio |
|---|---|---|
| CRM software | 11 of 161 | 16 of 161 |
| Help desk software | 6 of 51 | 10 of 51 |
Every fact side by side
| Fact | Monday.com | Tidio |
|---|---|---|
| Audience | Small business, EnterpriseCovers more | Small business |
| Pricing model | Free plan, Free trial | Free plan, Free trial |
| Legal entity | monday.com Ltd. | Not confirmed |
| Headquarters | Israel | Not confirmed |
| Founded | 2012 | Not confirmed |
| Support channels | Help centre | Not confirmed |
Business tools
| Fact | Monday.com | Tidio |
|---|---|---|
| Price from | €9 | Not confirmed |
| Usage limits | Free: up to 2 seats, 3 boards | 50 conversations per month |
| Tool type | Project management | Chatbot |
Where each stands against the rest
| Fact | Monday.com | Tidio | Median |
|---|---|---|---|
| Free trial length | 14 daysat the median | 7 dayslowest quarter | 14 days |
| Integrations | 200above the median | Not confirmed | 77 |
Median across 81 listed software products.
Pros and cons
Monday.com
Pros
- Plan choice is easy to read, since the ladder runs Free, Basic, Standard, Pro, Enterprise from the free tier to an enterprise tier.
- Connection breadth is the strongest argument, with 200 integrations listed for outside tools.
- It covers both CRM and help desk, so sales and support work can share the same workspace.
Cons
- Support runs on help centre only, so a team that wants phone or chat help has to look elsewhere.
- The free plan is a starting point rather than a home, since it allows Up to 2 seats, 3 boards, 3 docs and no more.
- Entry per user is not the lowest on this shortlist, because Freshsales lists $9 against Monday.com's €9.
Tidio
Pros
- Covers both crm and help-desk work in one product, with a chatbot taking the repetitive questions off the team
- A free plan plus a 7 day trial on the paid tiers, so a team can size a plan before paying
- Plans run Free, Starter, Growth, Premium / Enterprise, so a team can climb one tier at a time instead of buying a large deployment up front
Cons
- Entry at $29 per user sits well above Freshsales at $9, so cost per seat is not the strong point
- The free plan is thin at 50 conversations per month, which a growing chat volume clears faster than a team expects
- Only 3 comparable brands are listed here, so the price picture is narrow for anyone comparing options carefully before signing
Who each suits
Monday.com
Who it suits
- Small businesses that want CRM, help desk and project management in a single workspace.
- Enterprise teams that want a documented path upward, since the plans run Free, Basic, Standard, Pro, Enterprise.
- Teams with a broad tool stack, since 200 integrations are listed.
Who should look elsewhere
- Buyers on the smallest per user budget, since Freshsales lists $9 per user against Monday.com's €9.
- Teams that need live phone or chat support rather than a help centre, who should also weigh CreatorHero at $39.99 and Infloww at $40 per user.
Tidio
Who it suits
- A small business that wants live chat, a chatbot and customer records inside one product
- A support team that needs help-desk and crm records sitting next to the chat widget
- A team that will live on the free plan first, then the 7 day trial on a paid tier
Who should look elsewhere
- Anyone chasing the lowest per user price, since Freshsales starts at $9 per user
- Teams that would rather pay Infloww's $40 per user entry than Tidio's $29
- Buyers who prefer CreatorHero's $39.99 per user entry to Tidio's $29
Current offers
Tidio
Current offer
Free trial
7-day free trial: 7 days free
Test all features free
Source, checked September 26, 2026
Questions about each
Monday.com
How much does Monday.com cost per user?+
Entry pricing starts at €9 per user. A free trial of 14 days comes first, so a team can evaluate the paid tiers without paying, and a free plan is also listed for anyone who would rather not run a trial. The site's median per user entry sits at €21.75, so Monday.com is priced under the middle of the market.
What is included in the Monday.com free plan?+
The free plan is listed, and it allows Up to 2 seats, 3 boards, 3 docs. That covers a short pilot for a small team, and beyond those caps a paid tier is needed. The paid ladder runs Free, Basic, Standard, Pro, Enterprise, so moving up means choosing a tier rather than pricing each area separately.
Tidio
How much does Tidio cost per user?+
Tidio's entry point is $29 per user, and plans run Free, Starter, Growth, Premium / Enterprise. That figure belongs to the first paid tier, not the top of the ladder, so a larger deployment costs more per seat. The paid tiers can be run for 7 days first, which is the cheapest way to see the real per user number.
Does Tidio have a free plan?+
Yes. Tidio offers a free plan, and 50 conversations per month is the whole allowance on it. That is enough for a small team to test live chat and the chatbot on real conversations, and the paid tiers start once the cap is reached. Plans run Free, Starter, Growth, Premium / Enterprise, so there is a step to move up to when the cap no longer fits.