Updated September 29, 2026 · ForgeCue Editorial Team
Close vs Riibase
Close
Higher score in this comparison
Riibase
Close vs Riibase: the differences
| Compare | CloseReviewVisitVisit | RiibaseReviewVisitVisit |
|---|---|---|
| Price per user from | $19Lower | $19.95 |
| Free trial length | 14 daysHigher | 10 days |
| Plan tiers | Solo, Essentials, Growth, Scale | Starter, Pro, Enterprise |
| Product | CRM | CRM, Help deskCovers more |
| Integrations | Not confirmed | 6 |
Same on both: Free plan (No).
We earn a commission when you sign up through links on this site. Partner status can affect where a brand appears in our rankings.
Key differences
- Close scores higher overall: 9.3 vs 8.7.
- Price per user from is lower at Close: $19 vs $19.95.
- Free trial length is higher at Close: 14 days vs 10 days.
- Audience: only Riibase offers Enterprise.
- Product: only Riibase offers Help desk.
Our verdict on each
Close
Close is a small business CRM built on Solo, Essentials, Growth, Scale tiers, with a 14-day trial standing in for a free plan. It suits sales teams that want email, chat, phone and help centre support from Elastic Inc, and that prefer one subscription to several tools.
Riibase
Riibase suits small business and enterprise teams that want CRM with help desk in CRM and help desk across Starter, Pro, and Enterprise. Entry sits at Starter at $19.95 with trial cover of 10 and support through email, chat and phone for daily sales and service operations.
Score breakdown
| Area | Close | Riibase |
|---|---|---|
| Cost | 9.0HigherClose's $19 entry places it 19 of 61 on this measure. | 8.7Entry clarity is helped by Starter at $19.95 with trial cover of 10. |
| Offer | 9.9Higher | 8.7Coverage spans CRM and help desk with support through email, chat and phone and payroll marked included. |
| Trust | 8.7 | Not confirmed |
Availability and regulation
| Country | Close | Riibase |
|---|---|---|
| Headquarters | United States | Not confirmed |
Cost in a real example
5 users for a year
Close
$1,140
60 × $19
Riibase
$1,197
60 × $19.95
Close costs $57 less.
Worked out from the stated prices and rates; your own total depends on how you use it. Facts checked September 28, 2026.
Positions in our rankings
| Ranking | Close | Riibase |
|---|---|---|
| CRM software | 6 of 161 | 1 of 161 |
Also worth a look
HoneyBook has free trial length at 30 days, against 14 days for Close and 10 days for Riibase.
HoneyBook reviewEvery fact side by side
| Fact | Close | Riibase |
|---|---|---|
| Audience | Small business | Small business, EnterpriseCovers more |
| Pricing model | Free trial | Free trial |
| Legal entity | Elastic Inc | Not confirmed |
| Headquarters | United States | Not confirmed |
| Founded | 2013 | Not confirmed |
| Support channels | Email, Chat, Phone, Help centre | Not confirmed |
Accounting software
| Fact | Close | Riibase |
|---|---|---|
| Price from | Not confirmed | $19.95 |
| Users included | Not confirmed | 5 |
| Payroll | Not confirmed | Included |
| Bank feeds | Not confirmed | Yes |
Where each stands against the rest
| Fact | Close | Riibase | Median |
|---|---|---|---|
| Price per user from | $19below the median | $19.95below the median | $25 |
| Free trial length | 14 daysat the median | 10 dayslowest quarter | 14 days |
| Integrations | Not confirmed | 6lowest quarter | 77 |
Median across 81 listed software products.
Pros and cons
Close
Pros
- Entry at $19 per user, comfortably under the €43.85 upper range for CRMs here.
- Support covers email, chat and phone, which is wider than email alone.
- A clear ladder of Solo, Essentials, Growth, Scale plans, so a small team can read the upgrade path.
Cons
- There is no free plan, so a small team pays for a seat before it knows the fit.
- At $19 per user it sits above Freshsales at $9, so a strict price comparison leads elsewhere.
Riibase
Pros
- Covers CRM and help desk, so CRM records and help-desk tickets stay in shared view for daily work across teams.
- Support spans email, chat and phone, giving email plus chat plus phone paths without added routing.
- Payroll is marked included, which keeps pay activity inside the same workspace for operators.
Cons
- Free plan is absent, so evaluation rests on trial cover of 10 before Starter at $19.95 applies.
- Trial cover of 10 sits below the site median of 14, so testing time feels tight.
- Integration scope of 6 can feel narrow for teams that connect many tools, unlike broader picks such as Maniana AI.
Who each suits
Close
Who it suits
- Small sales teams shopping for crm priced in the middle of the range.
- Teams willing to test on a 14-day trial rather than a permanent free tier.
- Buyers who value email, chat and phone support inside the same subscription.
Who should look elsewhere
- Price-first buyers should compare Freshsales, which starts at $9 per user.
- Anyone budgeting above Close's $19 entry can check CreatorHero at $39.99 and Infloww at $40, which price the same slot higher.
Riibase
Who it suits
- Small-business teams that pick Riibase over Bumpa for CRM and help desk with payroll marked included.
- Enterprise teams that pick Riibase over Dolisoft for email, chat and phone covering email, chat, and phone.
- Service led teams that pick Riibase over Maniana AI for help-desk joined with CRM in CRM and help desk.
Who should look elsewhere
- Teams that need lasting free access may prefer Maniana AI because Free plan is absent at Riibase.
- Teams that need very long evaluation may prefer Dolisoft because trial cover of 10 is compact.
Current offers
Questions about each
Close
How much does Close cost per user?+
Close lists entry at $19 per user, which sits under the €21.75 median across the brands compared here. Plans are named Solo, Essentials, Growth, Scale, so the entry tier is the cheapest point in the ladder. Read each tier for what it includes.
Does Close offer a free plan?+
There is no free plan, so a trial is the only route in before you pay. Close's stated model is free trial, and the trial runs 14 days, matching the 14 median for CRMs here. After the trial ends, a paid seat is the next step.
Riibase
What does Riibase cost at entry?+
Starter entry is listed at $19.95, with Pro and Enterprise positioned above it in Starter, Pro, Enterprise. Free plan is absent, so paid entry starts at Starter and trial cover of 10 is the path to review fit before committing to billing.
Is there a free plan?+
Free plan is absent, so there is no lasting no cost tier to run the workspace over time. The listed route is trial cover of 10, then paid entry through Starter at $19.95 within Starter, Pro, Enterprise. Teams that need ongoing free use should look at Maniana AI instead.