Updated October 17, 2026 · ForgeCue Editorial Team
Riibase vs Tidio
Riibase
Higher score in this comparison
Tidio
What sets them apart
| Compare | RiibaseReviewVisitVisit | TidioReviewVisitVisit |
|---|---|---|
| Price per user from | $19.95Lower | $29 |
| Free plan | No | YesHas it |
| Free trial length | 10 daysHigher | 7 days |
| Plan tiers | Starter, Pro, Enterprise | Free, Starter, Growth, Premium / Enterprise |
| Free plan limits | Not confirmed | 50 conversations per month |
| Integrations | 6 | Not confirmed |
Same on both: Product (CRM, Help desk).
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Key differences
- Riibase scores higher overall: 8.7 vs 8.5.
- Price per user from is lower at Riibase: $19.95 vs $29.
- Free plan: only Tidio.
- Free trial length is higher at Riibase: 10 days vs 7 days.
- Audience: only Riibase offers Enterprise.
- Pricing model: only Tidio offers Free plan.
Our verdict on each
Riibase
Riibase suits small business and enterprise teams that want CRM with help desk in CRM and help desk across Starter, Pro, and Enterprise. Entry sits at Starter at $19.95 with trial cover of 10 and support through email, chat and phone for daily sales and service operations.
Tidio
Tidio suits a small business that wants live chat, a chatbot and customer records in one product, and its free plan lets a team start there. Entry pricing of $29 per user is higher than Freshsales, so cost per seat is the trade-off to weigh against the free tier.
Score breakdown
| Area | Riibase | Tidio |
|---|---|---|
| Cost | 8.7Entry clarity is helped by Starter at $19.95 with trial cover of 10. | 8.9Higher |
| Offer | 8.7Coverage spans CRM and help desk with support through email, chat and phone and payroll marked included. | Not confirmed |
Where they rank in our lists
| Ranking | Riibase | Tidio |
|---|---|---|
| CRM software | 1 of 161 | 16 of 161 |
| Help desk software | 1 of 51 | 10 of 51 |
By the numbers
| Fact | Riibase | Tidio |
|---|---|---|
| Price per user from | $19.95 | $29 |
| Free trial length | 10 days | 7 days |
If neither fits
EngageBay has price per user from at $14.99, against $19.95 for Riibase and $29 for Tidio.
EngageBay reviewEvery fact side by side
| Fact | Riibase | Tidio |
|---|---|---|
| Audience | Small business, EnterpriseCovers more | Small business |
| Pricing model | Free trial | Free plan, Free trialCovers more |
Accounting software
| Fact | Riibase | Tidio |
|---|---|---|
| Price from | $19.95 | Not confirmed |
| Users included | 5 | Not confirmed |
| Payroll | Included | Not confirmed |
| Bank feeds | Yes | Not confirmed |
Business tools
| Fact | Riibase | Tidio |
|---|---|---|
| Usage limits | Not confirmed | 50 conversations per month |
| Tool type | Not confirmed | Chatbot |
Where each stands against the rest
| Fact | Riibase | Tidio | Median |
|---|---|---|---|
| Price per user from | $19.95below the median | $29above the median | $25 |
| Free trial length | 10 dayslowest quarter | 7 dayslowest quarter | 14 days |
| Integrations | 6lowest quarter | Not confirmed | 77 |
Median across 81 listed software products.
Pros and cons
Riibase
Pros
- Covers CRM and help desk, so CRM records and help-desk tickets stay in shared view for daily work across teams.
- Support spans email, chat and phone, giving email plus chat plus phone paths without added routing.
- Payroll is marked included, which keeps pay activity inside the same workspace for operators.
Cons
- Free plan is absent, so evaluation rests on trial cover of 10 before Starter at $19.95 applies.
- Trial cover of 10 sits below the site median of 14, so testing time feels tight.
- Integration scope of 6 can feel narrow for teams that connect many tools, unlike broader picks such as Maniana AI.
Tidio
Pros
- Covers both crm and help-desk work in one product, with a chatbot taking the repetitive questions off the team
- A free plan plus a 7 day trial on the paid tiers, so a team can size a plan before paying
- Plans run Free, Starter, Growth, Premium / Enterprise, so a team can climb one tier at a time instead of buying a large deployment up front
Cons
- Entry at $29 per user sits well above Freshsales at $9, so cost per seat is not the strong point
- The free plan is thin at 50 conversations per month, which a growing chat volume clears faster than a team expects
- Only 3 comparable brands are listed here, so the price picture is narrow for anyone comparing options carefully before signing
Who each suits
Riibase
Who it suits
- Small-business teams that pick Riibase over Bumpa for CRM and help desk with payroll marked included.
- Enterprise teams that pick Riibase over Dolisoft for email, chat and phone covering email, chat, and phone.
- Service led teams that pick Riibase over Maniana AI for help-desk joined with CRM in CRM and help desk.
Who should look elsewhere
- Teams that need lasting free access may prefer Maniana AI because Free plan is absent at Riibase.
- Teams that need very long evaluation may prefer Dolisoft because trial cover of 10 is compact.
Tidio
Who it suits
- A small business that wants live chat, a chatbot and customer records inside one product
- A support team that needs help-desk and crm records sitting next to the chat widget
- A team that will live on the free plan first, then the 7 day trial on a paid tier
Who should look elsewhere
- Anyone chasing the lowest per user price, since Freshsales starts at $9 per user
- Teams that would rather pay Infloww's $40 per user entry than Tidio's $29
- Buyers who prefer CreatorHero's $39.99 per user entry to Tidio's $29
Current offers
Questions about each
Riibase
What does Riibase cost at entry?+
Starter entry is listed at $19.95, with Pro and Enterprise positioned above it in Starter, Pro, Enterprise. Free plan is absent, so paid entry starts at Starter and trial cover of 10 is the path to review fit before committing to billing.
Is there a free plan?+
Free plan is absent, so there is no lasting no cost tier to run the workspace over time. The listed route is trial cover of 10, then paid entry through Starter at $19.95 within Starter, Pro, Enterprise. Teams that need ongoing free use should look at Maniana AI instead.
Tidio
How much does Tidio cost per user?+
Tidio's entry point is $29 per user, and plans run Free, Starter, Growth, Premium / Enterprise. That figure belongs to the first paid tier, not the top of the ladder, so a larger deployment costs more per seat. The paid tiers can be run for 7 days first, which is the cheapest way to see the real per user number.
Does Tidio have a free plan?+
Yes. Tidio offers a free plan, and 50 conversations per month is the whole allowance on it. That is enough for a small team to test live chat and the chatbot on real conversations, and the paid tiers start once the cap is reached. Plans run Free, Starter, Growth, Premium / Enterprise, so there is a step to move up to when the cap no longer fits.